Parking and Transportation Services Operations Coordinator
Mount Royal University —Calgary, AB
- $61,170.20–$77,404.60 a year
- Weekends as needed
- Customer service
- Budgeting
11d
Manager
St. James Corner —Calgary, AB
- Weekends as needed
- Bar
- Sales
- Microsoft Office
Quick apply
Custodial and Event Support Worker
Heritage Park —Calgary, AB
- $15.50 an hour
- Heavy lifting
- Communication skills
Quick apply
Assistant Catering Manager | Full-Time | Spruce Meadows
Oak View Group —Calgary, AB
- $50,000–$55,000 a year
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Paid time off
Banquet Supervisor | Full-Time | Spruce Meadows
Oak View Group —Calgary, AB
- $24 an hour
- Weekends as needed
- Dental care
- Paid time off
Lead Catering Steward | Part-Time | Spruce Meadows
Oak View Group —Calgary, AB
- $24 an hour
- Part-time
- High school diploma or GED
- Kitchen experience
Restaurant Manager - Hello Nori Bridgeland
Hello Nori - Bridgeland —Calgary, AB
- $40,000 a year
- Full-time
- Bar
- Customer service
- Basic math
Catering Sous Chef
Gather Catering & Events —Calgary, AB
- $50,000–$57,000 a year
- Weekends as needed
- Inventory control
- Heavy lifting
- Sanitation
- Paid time off
Quick apply
12d
Banquet Cook | Part-Time | Spruce Meadows
Oak View Group —Calgary, AB
- $15–$20 an hour
- Part-time
- Cooking
- Restaurant experience
9d
[B] Recreation Aide, Union - Reg Part Time [BMT RTA-D3 0.20] AgeCare McKenzie Towne
AgeCare McKenzie Towne —Calgary, AB
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Recreation Therapy Aide - AgeCare McKenzie Towne
AgeCare McKenzie Towne —Calgary, AB
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply

Discover related jobs

Based on your search for events jobs.

Remote Customer Service and Sales
HMG Careers —Airdrie, AB
Insurance license required or willingness to obtain one. You will work remotely, serving clients by providing guidance and protection solutions for individuals…
$69,000–$150,000 a year
Quick apply
Quantitative Trader - AI Trainer
DataAnnotation —Rocky View, AB
A bachelor's degree in a quantitative field preferred (Statistics, Computer Science, Mathematics, Engineering, or similar); an advanced degree (Master’s or PhD)…
$50.00–$140.56 an hour
Quick apply
13d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Community and Events Coordinator
City of St. Catharines —St. Catharines, ON
They are responsible for the direct delivery of City-led events, working collaboratively with community groups, volunteers, City departments, partners and…
$72,054–$80,972 a year
Sales & Events Manager
Valentino Event Centre / Staybridge Suites Aurora East —Aurora, ON
Serve as the main client liaison for all events, including weddings, corporate functions, and social gatherings. Paid time off and two weeks of holiday pay.
$50,000–$65,000 a year
Quick apply
5d

Show more jobs in cities nearby

I want to receive the latest job alerts for events in airdrie, ab

By signing in to your account, you agree to Workopolis's Terms of Service and consent to our Cookie and Privacy Policy.

Parking and Transportation Services Operations Coordinator

Mount Royal University
Calgary, AB

Apply Now

Job details

11 days ago

Skills

System administration
Customer service
Complaint handling
Budgeting
College diploma

Full job description

Job Description:

About the Role

The Parking and Transportation Services Operations Coordinator is familiar with all aspects of Parking and Transportation Services (PTS) operations and software in order to be able to understand, monitor, troubleshoot and resolve operational issues in a timely fashion. Reporting to the Manager, PTS, the Operations Coordinator is responsible for coordinating and overseeing the day-to-day operations of PTS customer service functions and systems administration. The position provides operational expertise across multiple systems for parking and payment platforms, ensuring systems are up-to-date, configured accurately, and function effectively to support parking operations.

The PTS Operations Coordinator serves as the initial point of contact for complex customer service matters and system-related issues. This position supports departmental operations while providing guidance and training to front-line customer service staff and contributing to PTS operational needs. This position is required to be available on occasional evenings and weekends throughout the year to support institutional and external events.

Responsibilities

Responsibility 1 (20%): Customer Service

Provide day-to-day operational supervision and direction to customer service staff, including task assignment, training and feedback;
Scheduling to ensure the customer service front desk is staffed at all times during operational hours, and providing coverage at the desk when required to support:
- Parking and permit sales;
- Ticket appeals, impound release;
- Locker sales;
- Answering calls and emails from customers; and
- Required employee breaks.
Escalation point for customer service matters and complaints, using discretionary decision making within policy;
Make recommendations to management regarding PTS operation gaps to improve customer service on campus as it relates to PTS operations; and
Be familiar with parking site conditions, equipment and software to be able to provide exceptional customer service service and troubleshoot issues in a timely manner.

Responsibility 2 (40%): Technical Requirements

Serve as first point of contact for users and/or third party vendors to troubleshooting parking systems issues and provide required information to resolve issues;
Parking system support: user setup, troubleshooting, vendor tickets, testing, and documentation in collaboration with PTS Manager and stakeholders as directed;
Responsible for ensuring the effective and efficient delivery of payroll deduction processes in relation to employee parking permits. This includes working with various stakeholders to ensure deduction requirements are communicated to meet the needs of PTS, HR, ITS and Payroll/Finance.
Ensure all hardware and software programs are working efficiently and accurately; and
Gathers and analyzes operating data; develops reports of parking and transportation metrics as directed, and makes recommendations on how to better serve the campus community.

Responsibility 3 (40%): Operational Support and Reporting

Completes MRU department parking usage audits to ensure accuracy and compliance;
Review and update process documentation and ensure processes are current and up to date, and recommend improvements as needed;
Supports event parking on campus, including;
- Coordinating / scheduling staff and resources,
- Understanding department needs, and
- Executing signage and communication requirements for events.
Coordination with contractors as directed by PTS Manager, including: scheduling, communication, follow-up, and processing payables;
Inventory oversight: ensuring good condition and adequate supply of: signs, cones, ticket rolls, jackets/vests, and other equipment as required;
Gathers and analyzes operating data; develops reports of parking and transportation metrics as directed, and makes recommendations on how to better serve the campus community.

Other duties as assigned.

Qualifications

Two year diploma from a university or equivalent.
Minimum 2 years of related experience.
Knowledge and experience with parking hardware and software, point-of-sale and inventory management software is essential.
Experience with customer service and working with clients with complex needs in often stressful environments is required.
Experience handling customer complaints with a high level of emotional intelligence.
Understanding and experience working within budgets.
Experience and an understanding of and ability to work within a unionized environment.

Salary: $61,170.20 - $77,404.60 per annum

Closing Date: July 27th, 2026

A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 4321, CV.pdf).

Apply Now

Refine Your Search

events jobs in airdrie, ab

Parking and Transportation Services Operations Coordinator

Manager

Custodial and Event Support Worker

Assistant Catering Manager | Full-Time | Spruce Meadows

Banquet Supervisor | Full-Time | Spruce Meadows

Lead Catering Steward | Part-Time | Spruce Meadows

Restaurant Manager - Hello Nori Bridgeland

Catering Sous Chef

Banquet Cook | Part-Time | Spruce Meadows

[B] Recreation Aide, Union - Reg Part Time [BMT RTA-D3 0.20] AgeCare McKenzie Towne

Recreation Therapy Aide - AgeCare McKenzie Towne

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alerts for events in airdrie, ab

Related Searches

About the Role

Responsibilities

Qualifications

Job seeker tools

Employer Tools

Browse

Stay Connected