Are you a construction-minded professional with a passion for building and making a lasting impact in the industry? At EFCO, we don’t just build concrete structures, we build careers, partnerships, and opportunities. Established in 1934, we deliver innovative, cost-effective solutions that make construction safer and more efficient.
Headquartered in Des Moines, Iowa, EFCO is a growing, people-focused company committed to Quality, Integrity, Innovation, and Super Service. From engineering and design to manufacturing and field support, we help customers turn vision into reality while achieving the Lowest In-Place Concrete Cost (LIPCC).
Purpose
The District Sales Administrator role provides administrative support to district personnel with responsibilities including customer contracts, credit documentation, collections tracking, and internal communication. This role works independently within established policies to ensure timely and accurate processing of sales-related documentation and procedures. Additionally, this role will support smooth district operations and act as a liaison between district teams and other EFCO departments.
Key Responsibilities
Administrative and Document Management (40%)
- Coordinate and process customer-facing documentation including sales contracts, credit approvals, project files, and internal forms.
- Maintain accurate records and ensure required documentation is completed in compliance with EFCO’s standards.
- Apply Responsibility and Written Communication skills to support effective customer and internal service.
Credit and Collection Support (20%)
- Track customer credit applications and communicate with corporate credit department.
- Monitor past-due accounts and assist in resolving basic payment issues.
- Escalate complex concerns to the District Manager or Credit Manager as needed.
- Demonstrate Judgment and Adaptability when working with sensitive financial data.
District Office Coordination (20%)
- Support district operations by assisting with travel arrangements, meeting coordination, supply orders, and general clerical tasks.
- Act as the first point of contact for visitors and incoming communications.
- Exhibit strong Organization and Oral Communication skills in a dynamic team environment.
Customer and Team Support (15%)
- Assist with onboarding and orientation of new hires, providing systems access and introductory documentation.
- Maintain local personnel files and act as liaison for HR-related forms and questions.
- Contribute to a smooth-functioning team environment through proactive, service-oriented behavior.
Other Duties (5%)
- Participate in special projects or other assigned administrative duties to meet district objectives and evolving priorities.
Additional duties may be assigned to meet organizational goals and priorities. Duties and responsibilities, as required by business necessity, may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing, to meet organizational goals and priorities.
Qualifications
- Education: High school diploma or equivalent required. Associate’s degree in business or office administration preferred.
- Experience: 2+ years of administrative or customer service experience; experience handling credit, billing, or contract documentation preferred.
- Computer Skills: Proficiency in Microsoft Office Suite and enterprise systems.
- Other Requirements: Strong written and oral communication skills; excellent attention to detail and ability to prioritize multiple tasks; must work well independently and exercise sound judgment; no travel required.
Core Competencies
- Responsibility: Takes ownership of actions, tasks, and outcomes; follows through on commitments.
- Communication: Communicates effectively verbally and in writing, producing clear, concise, and professional content and adapting style to audience and setting.
- Judgment: Makes sound decisions by evaluating facts, risks, and potential outcomes.
- Direction, Planning, Organization: Sets clear objectives, aligns efforts, and manages time and resources to achieve results.
- Professionalism: Demonstrates reliability, accountability, and a respectful approach to all work and interactions.
Working Arrangement
- This role will work 100% onsite at our Airdrie, Alberta Canada location.
Physical Demands
Light: Exerting up to 20 lbs of force occasionally and/or up to 10 lbs. force frequently and/or a negligible amount of force constantly.
To ensure a safe work environment while meeting the physical demands of the job you must be able to perform the following physical and mental tasks with or with or without reasonable accommodation:
- Balancing - maintaining equilibrium when walking, climbing, crouching, etc.: Constantly
- Repetitive Motions - Substantial movements (motions) of the wrists, hands, and/or fingers: Occasionally
- Stooping – Bending at the waist: Occasionally
- Sitting/Standing – Must be able to sit or stand as required for extended periods of time: Frequently
- Lifting motions or lifting objects up to 20 lbs: Occasionally
- Walking: Frequently
- Climbing - Ascending or descending ladders, stairs, scaffolding, ramps, poles etc.: Occasionally
- Hearing: Frequently
- Talking: Frequently
- Capacity to think, concentrate and focus for long periods of time: Frequently
- Ability to read complex documents in the English language: Frequently
- Capacity to reason and make sound decisions: Frequently
- Ability to write complex documents in the English language: Frequently
- Capacity to express thoughts orally: Frequently
- Expertise in:
- Ability to regularly perform all job functions at company office or designated worksite
- Ability to withstand environmental conditions such as extreme heat or cold, grass, wind, sand, fumes, odors, gases, noises. Etc.
Benefits
- Medical, Dental, and Vision Insurance
- Flexible Spending Account
- Health Savings Account
- Life and AD&D Insurance
- Registered Retirement Savings Plan (RRSP)
- Vacation Time Off
- Tuition Reimbursement
- Paid Holidays
- Employee Assistance Program
EFCO Culture and Safety
Act with INTEGRITY by demonstrating honesty, responsibility, trustworthiness, and respect in all actions. Strive for QUALITY through continuous improvement and data-driven decision-making. Embrace INNOVATION by being self-aware, collaborative, and curious. Deliver SUPER SERVICE by creating value and consistently exceeding customer expectations.
At EFCO, the health and safety of our team members, visitors, and contractors is an overriding priority and EFCO is committed to promoting a safe and healthy work environment by requiring all team members to participate in environmental, safety, and health program activities. This includes always wearing required personal protective equipment; participating in safety training; engaging in and supporting safety activities including reporting hazards, unsafe work practices & near misses, incidents involving property damage, and any/all injuries – no matter how minor – immediately to their supervisor or manager.
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EFCO is an Equal Opportunity Employer. Employment decisions are made without regard to any characteristic protected by the Ontario Human Rights Code including race, colour, age, sex, ancestry, citizenship, ethnic origin, disability status, genetics, sexual orientation, gender identity or expression. Accommodation will be provided on request to applicants with disabilities to enable them to perform the essential functions, in accordance with the Ontario Human Rights Code up to the point of undue hardship.
The company reserves the right to modify, update, change and/or make corrections to this job description, at the sole discretion of senior leadership, at any time during the employee’s employment term, at the sole discretion of management.
Quality | Integrity | Innovation | Super Service
