calgary, ab service desk technician Jobs – 10 Openings This Week

Service Desk Technician
ARC Business Solutions —Calgary, AB
- Overtime
- Azure
- Heavy lifting
- Customer service
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Technical Support Operator
Cold Bore Technology Inc. —Calgary, AB
- $55,000–$65,000 a year
- Full-time
- Hybrid work
- English
- Microsoft Office
- Computer networking
- Wellness program
- Disability insurance
Quick apply
10d
Information Services Technician
Osler, Hoskin & Harcourt LLP —Calgary, AB
- On call
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Tier 1 Technician (In-Office)
Clearbridge Business Solutions —Calgary, AB
- Full-time
- In-person
- Communication skills
Quick apply
L1 Support Hero
GAM Technical Services —Calgary, AB
- $40,000–$60,000 a year
- Weekends as needed
- Azure
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- Microsoft Office
- Dental care
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Axiom Technologies —Calgary, AB
- Customer service
- Windows
- Communication skills
Technical Dispatch - Calgary/Red Deer
Bulletproof IT —Calgary, AB
- $40,000–$45,000 a year
- No experience needed
- Windows
- Communication skills
Quick apply
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403Tech —Calgary, AB
- English
- Computer networking
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Service Desk Technician

ARC Business Solutions
Calgary, AB

Quick apply

Job details

Full-time

Skills

Microsoft Windows Server
TCP
Azure
Heavy lifting
Customer service
DHCP
Continuous improvement
IT support
Computer networking
DNS
SharePoint
TCP/IP
Communication skills
Information management
Active Directory
Help desk
VPN

Full job description

ARC Business Solutions Inc. is an established and customer-oriented information technology solution provider with proven abilities to incorporate strategy, creativity and technical aspects into business solutions. ARC operates out of 4 regions in Canada–Edmonton, Calgary, Toronto and Regina and in the US - and services a broad base of private and public sector clients. Service delivery is focused in five main technology solution verticals: Systems Delivery, Enterprise Information Management, Mobile Solutions, Training and Managed Services; with industry expertise in Energy, Utilities, Government, Financial Services and the Public Sector.

ARC Business Solutions Inc. is currently seeking a Service Desk Technician for a full time role in Calgary, AB. On site work is required.

ROLE: Service Desk Technician

Key Responsibilities:
Day-to-day responsibilities may include, but are not limited to:

Respond to and resolve client support requests via phone, email, ticketing system, and in-person
Provide remote and onsite technical support to clients across multiple industries. Your primary goal will be on-site servicing one specific client
Support and troubleshoot Windows and macOS workstations, peripheral devices, and basic server infrastructure
Administer and support Microsoft 365 environments (Exchange Online, Teams, SharePoint, OneDrive)
Perform user onboarding/offboarding, account administration, MFA setup, and password/access management
Experience with Wi-Fi, VPN, Remote Access, and network connectivity troubleshooting
Create and maintain accurate documentation in our knowledge base
Follow established standard operating procedures while contributing to process improvement initiatives
Accurately document work performed, ticket updates, and time entries for operational tracking and billing purposes
Follow and contribute to the improvement of standard operating procedures
Work collaboratively with team members to solve complex problems
Stay current with technological trends and develop new technical skills
Assist with basic technical projects, workstation deployments, Microsoft 365 changes, and operational improvement initiatives as assigned

Core Skills & Expectations:

Exceptional customer service and communication skills with the ability to provide white-glove support to executive and high-profile users
Strong troubleshooting and problem-solving abilities across Windows, Microsoft 365, and hybrid IT environments
Ability to work independently, manage priorities effectively, and maintain professionalism under pressure
Strong attention to detail, documentation practices, discretion, and collaboration with internal technical teams and stakeholders

Role-Specific Skills & Experience

3+ years of experience in IT support, help desk, or MSP or multi-client environment
Strong knowledge of Windows desktop and Windows Server environments
Experience supporting Microsoft 365, Active Directory/Entra ID, networking, endpoint devices, and remote support tools
Experience with Microsoft 365 administration and troubleshooting
Understanding of Active Directory and Azure AD
Experience with Wi-Fi, VPN, Remote access, and network connectivity troubleshooting
Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)
Familiarity with remote support tools and ticketing systems
Hardware troubleshooting skills for desktops, laptops, printers, and mobile devices

Internal Contribution & Collaboration

Supports cross-functional teams and internal stakeholders
Contributes positively to ARC’s culture and internal initiatives
Shares knowledge and supports continuous improvement

Stakeholder Relationships

Works closely with internal team members and leadership
Maintains positive, respectful, and professional working relationships

Initiative & Continuous Improvement

Identifies opportunities to improve internal processes
Demonstrates initiative and problem-solving within the role
Adapts to changing business needs

Working Conditions

Standard office environment – 100% on-site
7.5 hr workday – Monday through Friday – standard business hours
Overtime and on-call duties as required
Ability to lift and move equipment up to 50 pounds occasionally.

Performance & Review Alignment
This role will be evaluated annually as part of ARC’s formal review process, aligned with the company’s fiscal year and strategic objectives.

We thank all applicants for their interest; however only candidates considered for interviews will be contacted. We will be conducting interviews immediately. TO BE CONSIDERED - Please forward your resume clearly displaying reference number RB:SD in the subject line to [email protected]. For more information on ARC, please visit our website at www.arcbus.com.

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Refine Your Search

service desk technician jobs in calgary, ab

Service Desk Technician

Technical Support Operator

Information Services Technician

Tier 1 Technician (In-Office)

L1 Support Hero

Desktop Support Engineer (Dispatch /Part-Time)

Technical Dispatch - Calgary/Red Deer

Project Team Engineer

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