Regional Complex Care Case Manager
Internal/External
#510-2026-27
Full-Time, 35 hours/week, One year contract
LOCATION: York, Durham and 4 Counties (Office TBD)
REASON FOR RECRUITMENT: Temporary Replacement
UNIONIZED POSITION: OPSEU Local 355
COMPENSATION: $31.72- $35.56 per hour and $57,726- $64,724 annually
ABOUT CATULPA COMMUNITY SUPPORT SERVICES/WHO ARE WE?
Catulpa Community Support Services is a FOCUS-accredited social services agency providing community supports to children, youth, adults, and families with special or unique needs.
In 2023 Catulpa celebrated our 50th anniversary and we continue to lead and evolve. We are proud to be a uniquely positioned case management agency with a life-spanning spectrum of programs and services.
LAND ACKNOWLEDGMENT
Catulpa acknowledges that it is situated on the traditional land of the Anishinaabe people. The Anishinaabeg include the Ojibwe, Odawa and Pottawatomi Nations, collectively known as the 3 Fires Confederacy. It should be noted that the Wendat and the Haudenosaunee Nations have also walked on this territory over time.
PURPOSE OF POSITION
Serving as a regional resource, the Regional Complex Care Case Manager is responsible for providing comprehensive case management supports to individuals (children, youth, young adults) and families who receive Complex Special Needs (CSN) funded supports. Complex special needs funded supports may include: long-term in-home or in-community supports or resources, supportive living placement in a regional CSN designated Transfer Payment Agency or Supportive Living Placement in an Outside Placement Resource (OPR).
This is a specialized case management function that provides for: i) monitoring of the implementation of the CSN funded service plan; ii) ongoing evaluation to ensure that the plan continues to be relevant and, in the child’s, or youth’s best interest; iii) accountability that CSN funds are being spent appropriately and, iv) referral to and support to access a range of required services.
STATEMENT OF MAJOR RESPONSIBILITIES
- To assist with the development, implementation and monitoring of the regionally approved integrated service plan (plan). In so doing, the Complex Care case manager:
- Meets with all relevant parties (including the individual, family, community providers) to ensure that everyone is in agreement with the plan and to gather information and begin to plan for implementation
- Researches the availability and suitability of supportive living placement resources if these are specified in the plan
- Researches the availability and suitability of in-home or in-community resources if these are specified in the plan
- Develops a budget for implementation of the plan
- Works with the family and community and/or supportive living resources to plan for the transition. Provides supports (including counselling) as feasible and appropriate to the family and child to help them cope with the transition
- Works to ensure that all aspects of the plan are implemented as intended and in as seamless a manner as possible
- To ensure that the plan meets (and continues over time to meet) the needs of the child or youth and family, the Complex Care case manager:
- Formulates a current understanding of the individual’s needs, respecting values, preferences, beliefs, heritage and identity on an ongoing basis
- Arranges for and/or facilitates the provision of specialized assessments as needed
- Participates in the development and monitoring of the plan of care in supportive living settings in accordance with CYFSA/ SIPDDA requirements
- Refers and assists in accessing required services
- Provides social advocacy support
- Monitors delivery of contracted services identified in the plan qualitatively and monetarily
- Evaluates the plan to ensure ongoing appropriateness to meet individuals
- Initiates planning for significant transitions and works to make these transitions as seamless as possible
- To engage with the family of the child, youth or young adult in order to support and facilitate their ongoing involvement in their child’s life (e.g., through counselling, working with supportive living resources or the use of quasi-contracting).
- To maintain an organized and accurate electronic clinical record that demonstrates the provision of services, establishes accountability, and enable the evaluation of service quality for all persons served that includes:
- Recording and reporting client information necessary for effective case management and preparing progress reports
- Collecting and reporting service delivery data as required
- Adhering to all Regional Complex Care service/agency standards and guidelines and procedures
- To promote the Regional Complex Care Service through presentations, literature and inter-agency functions.
- To attend and participate in supervision, team meetings, performance appraisal
- To participate in professional development in consultation with manager, and demonstrates initiative in learning and developing new techniques of service delivery
- To practice effective communication with co-workers, consulting and sharing resource information and providing case coverage as required
- To participate in committee, work internally or externally as assigned
- To adhere to all agency standards and guidelines and procedures including health and safety
- To perform such other duties as may be assigned by the manager that are consistent with the incumbent’s position
WHAT WE OFFER:
- Paid sick days, 2 float days, and 11 statutory holidays
- Hybrid work environment where eligible staff can apply to work from an approved home location for up to 50% of their work time.
- Access to an EAP Program that offer mental health supports, resources and more
- Continuous professional development opportunities to support career growth
- A supportive and collaborative team culture that includes a number of committees with staff from a variety of departments who work together on projects and processes that enhance our culture of inclusion.
QUALIFICATIONS:
Education and Experience Level
Post-secondary degree at a university level in one of the social or behavioural disciplines with directly related experience (3 to 5 years) in working with children/youth and adults with multiple and complex areas of exceptionality (developmental disability, emotional/psychiatric needs, medically fragile, acquired brain injury) and their families.
Knowledge and Skills
- Knowledge of normal and abnormal development
- Knowledge of family systems theory and an understanding of the family development and functioning
- Ability to develop trusting, co-operative relationships with clients, families, service providers, and other stakeholders
- Excellent communication and negotiating skills and judgment and ability to manage communication
- Knowledge of community resources for youth and adults with special needs and relevant legislation
- Ability to support self-advocacy and empowerment for families
- Sensitivity, understanding and ability to work with a variety of value systems, beliefs and cultures
- Working knowledge of word processing and data entry
- A working understanding of French Language is beneficial
- Capacity to work independently
- Aware of Health & Safety Rules & Regulations
Valid driver’s license and access to a reliable vehicle.
Date of Posting: June 24th, 2026
If you are interested in this position, please apply by July 3rd, 2026 by 4:00pm.
At Catulpa, Equity, Diversity and Inclusion (EDI) is a Strategic pillar. We are committed to building EDI through a continuous improvement approach. We are an equal opportunities employer and encourage all qualified candidates to apply including racialized individuals, those living with disability and other members of employment equity groups included within the Ontario Human Rights Code. Where needed, accommodations for disabilities will be made available upon request. Only those applicants selected for an interview will be contacted. Artificial intelligence is not used in the screening, assessment, or selection of applicants for this position.
