Join Our Team at Chef Works Canada – Where Passion Meets Purpose!
Are you a customer-focused, bilingual professional looking for a dynamic role where you can make an impact, grow your career, and be part of something bigger? At Chef Works Canada, we don’t just sell uniforms—we create inspiring, innovative, and high-quality apparel for those who bring passion to the table every day.
As a Bilingual Customer Service Associate, you’ll be the voice of Chef Works Canada, helping customers find the right products, solving challenges with confidence, and delivering exceptional service in both French and English. We’re looking for motivated, high-energy professionals who thrive in fast-paced environments, love problem-solving, and aren’t afraid to roll up their sleeves to get things done.
If you’re eager to be part of a collaborative, growing team that values innovation, customer focus, and teamwork, this is your chance to shine and grow with us!
Summary:
Under limited supervision, the Bilingual Customer Service Associate assists customers with product inquiries, resolves concerns, and performs order entry activities in both French and English. This role plays a key part in delivering an exceptional customer experience, ensuring seamless communication and support for our diverse clientele.
At Chef Works Canada, we are raising the bar for service excellence and are looking for high-performing, motivated professionals who bring experience, problem-solving skills, and a hands-on approach to the team. This role is ideal for someone who is eager to grow, take initiative, and contribute to an elevated service standard.
Essential Functions:
- Engage with customers and sales team members via phone, email, fax, and in person, providing outstanding support in both French and English.
- Assist customers with product selection from our catalog or website, offering expert guidance on product availability and alternative recommendations as needed.
- Accurately process and manage customer orders using the company’s CRM, order entry, and embroidery systems.
- The ideal candidate will have experience working within order management and ERP environments and be comfortable managing multiple priorities in a fast-paced setting.
- Track and maintain pending and open orders, ensuring smooth and timely fulfillment.
- Work proactively with other departments to resolve routine and complex issues, escalating when necessary to maintain customer satisfaction.
- Follow up with customers via phone or email to ensure a positive experience and build strong relationships.
- Develop deep knowledge of Chef Works' products, processes, and customer service best practices to enhance customer interactions.
- Present and communicate product promotions and marketing initiatives to increase sales and customer awareness.
- Drive sales growth by actively engaging with customers, upselling, and providing personalized service.
- Enter customer interactions, concerns, and order details into the CRM system with accuracy.
- Meet and exceed productivity and quality standards for the role.
- Uphold Chef Works' Core Values in all customer interactions and internal collaborations.
What We’re Looking For:
We’re committed to building a strong, dynamic team that elevates our service levels and delivers excellence every day. To achieve this, we are seeking high-caliber professionals who:
Are driven, capable, and eager to grow within the company.
Have a strong problem-solving mindset and don’t shy away from challenges.
Are willing to roll up their sleeves, take initiative, and go the extra mile for customers and teammates.
Thrive in fast-paced environments and can adapt quickly to new processes and tools.
Want to be part of a team that is improving service standards and customer experience.
Minimum Qualifications:
- High school diploma or equivalent (some college coursework preferred).
- Two to three years of progressive customer support experience in customer service, order processing, retail services, or related environments.
- Strong computer proficiency in a Windows environment, including Microsoft Office suite and CRM/order entry systems.
- Experience with systems such as Sage and EmbTrak is considered preferred and beneficial; however, comparable experience with similar order management, ERP, or workflow platforms will also be considered.
- Excellent communication skills in both French and English preferred (verbal and written).
- Strong problem-solving, organizational, and multitasking abilities with high attention to detail.
- A customer-focused mindset, with the ability to build rapport and provide solutions proactively.
- Ability to work effectively in a team-based, fast-paced environment.
Physical Requirements:
- Occasional lifting of 10 lbs. or less (less than 5% of the time), typically at waist level.
- Prolonged desk work, including extended use of a computer and telephone.
Interested?
If your background and experience are a match for our requirements, and you are interested in joining a growing, dynamic, company, please submit your resume via the Indeed process.
Visit our website for more information on our products and the company. www.chefworks.ca
Job Type: Full-time
Pay: $45,000.00 per year
Benefits:
- Dental care
- Extended health care
- Paid time off
Work Location: In person
