Position Type: Full Time
Department: Commercial
Work Location: Markham, ON
Work Arrangement: Hybrid
Work Hours: Monday to Friday
Travel Required: No
A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.
Come and join our team! But first, let us tell you why we love working here:
- We are 100% Canadian with locations across the country
- State-of-the-art facilities to provide high-quality products and services
- The opportunity to be a part of a winning, high-performing team
- Collaborative, engaging workplace culture – we are passionate about our people!
- Flexible working environment that promotes a healthy work-life balance
- Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
- High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year
The Opportunity:
Reporting to the CCO and serving as a member of the executive leadership team, the Vice-President, Patient Programs is responsible for providing strategic leadership, operational oversight, and business direction for Sentrex's Patient Programs division.
The Vice-President, Patient Programs will establish and execute the long-term vision, strategy, and operational roadmap for Patient Programs (PPs), ensuring the organization continues to deliver exceptional patient experiences, operational excellence, and value-driven outcomes for clients and healthcare stakeholders.
As the executive leader responsible for the Patient Programs business unit, the Vice-President will drive innovation, growth, quality, financial performance, and organizational effectiveness while fostering a culture of accountability, collaboration, continuous improvement, and patient-centric care. This role serves as a key strategic partner to pharmaceutical manufacturers, healthcare providers, payers, and internal stakeholders to ensure Sentrex remains an industry leader in specialty healthcare services and patient support solutions.
A Day in the Life (What you will do here):
Strategic Leadership & Business Growth
- Develop and execute the long-term vision, strategy, and operational plans for the Patient Programs division, ensuring alignment with organizational goals and growth objectives.
- Contribute to enterprise-wide strategic planning as a member of the executive leadership team.
- Lead the evolution of Patient Programs through innovation, technology, digital transformation, and industry best practices.
- Identify emerging market trends, healthcare developments, and growth opportunities that support business expansion and competitive differentiation.
- Partner with Executive Leadership, Business Development, Commercial, and Client Services teams to support new business opportunities, client retention, and revenue growth.
- Provide executive leadership and strategic direction to ensure continued scalability and sustainability of Patient Programs operations.
- Evaluate and implement business strategies that enhance organizational performance, profitability, service delivery, and patient outcomes.
Operational Excellence & Program Performance
- Provide executive oversight of all Patient Programs operations, ensuring programs consistently meet or exceed client expectations, service standards, and contractual obligations.
- Establish and monitor key performance indicators (KPIs), service-level agreements, quality metrics, and patient experience measures.
- Lead strategic operational planning to optimize workflows, resource utilization, service delivery, and organizational efficiency.
- Ensure successful implementation, transition, and ongoing management of patient programs and operational initiatives.
- Drive a culture of continuous improvement through process optimization, innovation, quality enhancement, and operational excellence.
- Utilize data analytics, operational insights, and business intelligence to support strategic decision-making and performance management.
- Anticipate, identify, and address operational risks and opportunities that may impact business performance.
Client & Industry Leadership
- Serve as the executive sponsor for key client relationships, ensuring exceptional client satisfaction, retention, and strategic partnership development.
- Collaborate with pharmaceutical manufacturers, healthcare providers, healthcare professionals, payer organizations, and other external stakeholders to support program success.
- Provide strategic operational input into client contracts, service agreements, program designs, and business proposals.
- Represent Sentrex at industry conferences, client meetings, and external forums, positioning the organization as a trusted healthcare partner and industry leader.
- Maintain and expand a professional network of healthcare experts, industry leaders, consultants, and strategic partners.
Financial Leadership & Business Performance
- Accountable for the financial performance of the Patient Services division, including budgeting, forecasting, financial planning, and resource allocation.
- Monitor operational and financial performance against strategic objectives and established budgets.
- Identify opportunities to improve profitability, operational efficiency, and return on investment.
- Oversee budget development, expense management, variance analysis, and financial reporting.
- Ensure responsible stewardship of organizational resources while supporting growth and innovation initiatives.
- Leverage financial and operational metrics to support informed executive decision-making.
Leadership, Culture & Talent Development
- Lead, mentor, and develop a high-performing leadership team focused on operational excellence, patient outcomes, and client success.
- Foster a culture of accountability, engagement, collaboration, innovation, and continuous learning.
- Champion workforce planning, succession planning, leadership development, and talent management initiatives.
- Promote employee engagement and create an environment that supports professional growth and career development.
- Lead organizational change management initiatives to support growth, transformation, and evolving business needs.
- Cultivate a patient-centered culture that aligns with the organization's mission, vision, values, and strategic priorities.
- Encourage cross-functional collaboration and knowledge sharing throughout the organization.
Governance, Compliance & Risk Management
- Ensure all Patient Programs operations are conducted in compliance with applicable healthcare regulations, privacy legislation, industry standards, accreditation requirements, and company policies.
- Provide executive oversight for quality management, patient safety, risk mitigation, and business continuity planning.
- Establish governance frameworks that promote accountability, operational excellence, and regulatory compliance.
- Monitor healthcare policy, reimbursement, and market changes that may impact patient programs and service delivery.
- Lead initiatives that strengthen organizational quality standards and enhance patient and client outcomes.
- Ensure all activities are conducted in a manner consistent with Sentrex's mission, vision, values, and brand.
Other Duties
- Perform additional responsibilities and initiatives as assigned by the CCO.
What you need to ensure you are set up for success:
- University degree in a healthcare-related discipline, business administration, health sciences, nursing, pharmacy, or a related field.
- MBA, master’s degree in health sciences, Healthcare Administration, Business Administration, or a related discipline is strongly preferred.
- Minimum 15 years of progressive leadership experience within healthcare, patient support programs, specialty pharmacy, pharmaceutical services, healthcare operations, or a related environment.
- Minimum 7–10 years of senior leadership experience leading large, multi-disciplinary teams and complex healthcare operations.
- Pharmaceutical manufacturer and Patient Support Program (PSP) vendor experience preferred, with a strong understanding of the commercial pharmaceutical landscape, including manufacturer partnerships, market access considerations, reimbursement environments and patient support service models.
- Demonstrated experience developing and executing enterprise-level strategic plans and operational roadmaps.
- Proven success leading organizational growth, operational transformation, and business performance initiatives.
- Experience managing large operational budgets and financial performance within a healthcare or service-based environment.
- Experience working directly with pharmaceutical manufacturers, healthcare providers, payers, and healthcare stakeholders.
- Demonstrated success in client relationship management, business growth, and executive stakeholder engagement.
What makes you a great fit for this team:
- Your commitment to providing a high level of service to your internal and external clients.
- You are highly adaptable with a track record of success during times of growth and organizational change.
- You have a proven track record of developing trust and influence at multiple levels.
- You demonstrate an impactful and candid communication style.
- You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.
Why join Sentrex?
We value our employees! Our permanent full-time employees are provided with a:
- Competitive Salary and generous vacation entitlement
- Wellness Program (5 paid days off for your well-being!)
- Paid Sick Days
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- Employee & Family Assistance Program
- RRSP Matching Program
Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.
We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!
Accommodations can be made available upon request for those candidates taking part in the selection process.
Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.
