Department and Commission: Recreation, Community Services
Affiliation: Non-Union
Vacancy Type: Replacement
Posting Date: August 14, 2026
Application Deadline: August 30, 2026
About the City of Markham
The City of Markham is consistently ranked among Canada’s top municipal employers. In 2026, the City received its sixth consecutive Canada’s Best Employers recognition from Forbes and Statista Inc., placing third among municipalities and 15th overall in Government Services. An award-winning municipality, Markham is recognized for its leadership in sustainability, innovative urban planning, and strong fiscal management. Serving a diverse and growing community of more than 370,000 residents, Markham combines rich heritage with a vibrant local economy and offers employees the opportunity to contribute to meaningful, impactful work that helps strengthen the community we serve.
Join us and make a lasting difference!
Job Summary
Under the direction of the Sr. Manager, Business Development, this position provides planning and strategic leadership across three core portfolios: inclusion services, marketing and outreach, and community engagement, in support of recreation programs and services delivered to City of Markham residents. This position establishes the framework, operational standards and policies for the delivery of inclusion and adaptive programming, provides research and data driven direction to marketing and outreach initiatives across Recreation Services, and leads the community engagement portfolio, including Recreation Service's annual calendar of community events and the recruitment, coordination and recognition of volunteers who support Recreation programs and events. This position researches and understands community needs and demographics through trend analysis, and explores creative approaches to service delivery excellence. This position leads a team of three full time staff and oversees a broader team of approximately sixty part time staff across the inclusion and outreach portfolios.
KEY DUTIES AND RESPONSIBILITIES
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Lead the department's inclusion camp service and programs;
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Develop and maintain the strategic framework, standards and policies for the delivery of inclusion and adaptive programming across Recreation, Libraries and Culture, and other Corporate service areas;
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Provide strategic direction and consultative support to Recreation staff and functional program areas, including camps, aquatics and fitness, on inclusion, adaptive programming and behavioural support practices;
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Coordinate marketing and communications on behalf of the Department and support functional teams (Camps, Programs, Aquatics and Fitness) in developing their annual marketing and communications roadmaps;
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Provide strategic direction on the Department's annual community events schedule, including the establishment of operational standards and parameters for staff to achieve service excellence;
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Lead the recruitment, coordination, training and recognition of volunteers supporting Recreation programs and community events;
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Provide research, statistical analysis and trend analysis to support data informed decision making and program planning across Recreation functional teams;
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Act as liaison for City of Markham advisory boards and committees, including but not limited to the Markham Mayor's Youth Council, various Committees of Council and Social Service Agencies;
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Provide leadership, coaching and direction to full time and part time staff across the inclusion and outreach portfolios.
QUALIFICATIONS
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University Degree or College Diploma in Recreation or appropriate discipline
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At least 5 to 7 years supervisory experience in a recreation or customer service environment
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Extensive knowledge of seniors, youth, inclusion and programming methodology
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Current certifications in Standard First Aid OR Intermediate First Aid with CPR ‘C’ and AED
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Extensive knowledge of social services and community resources dedicated to vulnerable populations
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Experience with legal requirements and designated certifications required for the operation of aquatics, fitness and program services
Core Behaviours:
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Service Excellence: Meets or exceeds service standards when interacting with customers in the community and in the organization.
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Change & Innovation: Responds positively and professionally to change and helps others through change.
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Teamwork & Relationship Building: Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships.
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Communication: Communicates in a clear, professional and respectful way; demonstrates active listening.
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Accountable & Results Oriented: Demonstrates ethical behaviour and accountability, aligns with City values, and abides by relevant policies and legislation.
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Management & Leadership: Demonstrates self-management, professionalism and engagement; leads by example.
Core Values
At the City of Markham, our work is guided by a shared set of core values that shape how we serve our community and support one another.
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Service Excellence: the consistent delivery of high-quality efficient and customer-centric service that exceeds expectations.
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Accountability: our obligation to be responsible and accountable for our actions, decisions and performance.
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People-Focused: putting people first.
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Trust: the confidence we place in each other to act with integrity and fairness.
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Innovation: Investing in each other and the way we deliver our programs and services.
We are looking for candidates who bring these values to life through their actions, decisions, and leadership approach.
Conditions of Employment
As a condition of employment, you will be required to provide a satisfactory Vulnerable Sector Screening (VSS) / Vulnerable Sector Check (VSC) letter.
AI Disclosure
At the City of Markham, we value transparency and fairness in recruitment. While our system (ADP Workforce Now) includes AI-powered features, we do not use AI to screen, assess, or select applicants. All evaluations are conducted by people.
The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require accommodation and we will work with you to ensure a barrier free hiring process.
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