Join the Team at Jackson’s Toyota | Barrie, ON
At Jackson’s Toyota, we believe exceptional sales results begin with strong leadership, consistent processes and a team that is supported, coached and held accountable.
We are looking for an experienced Sales Floor Manager to provide visible, hands-on leadership to our Sales Team and lead the day-to-day execution of the sales floor.
Working closely with our General Sales Manager and Desk Manager, you will focus on developing our Sales Consultants, strengthening CRM execution, managing sales activity and ensuring every guest receives the professional and welcoming experience they have come to expect from The Family Store.
While the Desk Manager primarily owns deal structure, pricing and desking, the Sales Floor Manager owns the people, process and execution on the floor.
Your Responsibilities
- Provide active, visible leadership on the sales floor.
- Lead, coach and hold Sales Consultants accountable to established expectations, processes and results.
- Conduct regular one-on-one meetings, coaching sessions and performance conversations.
- Lead daily sales huddles and communicate priorities, appointments, deliveries and opportunities.
- Ensure the dealership’s sales process is followed consistently.
- Monitor customer engagement, needs assessments, vehicle presentations, demonstrations, trade discussions and turnovers.
- Ensure Manager TOs and Exits are completed on every applicable opportunity.
- Ensure Next Up procedures are followed consistently.
- Step into customer interactions when management support can improve the guest experience or help close the sale.
- Ensure lost opportunities are properly documented and followed up.
- Support appropriate management coverage of the sales floor during dealership operating hours.
Lead the Process
The Sales Floor Manager will live and breathe the CRM while ensuring the Sales Team does the same.
You will:
- Monitor appointments, leads, tasks, no-shows, unreplied opportunities and overdue follow-up.
- Coach Sales Consultants on pipeline quality, customer communication and next actions.
- Maintain a clean, accurate and actionable sales pipeline.
- Ensure customer information, appointments, vehicle interests and deal statuses are recorded accurately.
- Review sales activity and results with the team each day.
- Identify performance gaps early and respond with coaching, clear expectations and accountability.
Develop the Team
Great sales leadership is about more than reviewing numbers. It means being present, coaching in real time and helping people develop the skills they need to succeed.
The Sales Floor Manager will:
- Conduct ongoing sales training and role-playing.
- Coach prospecting, appointment setting, needs assessment, product presentation, negotiation, closing and follow-up skills.
- Identify individual development opportunities and establish coaching plans.
- Support the onboarding and development of new Sales Consultants.
- Recognize strong performance and address performance or behavioural concerns promptly.
- Build a culture of learning, accountability and continuous improvement.
Drive the Experience
At Jackson’s Toyota, every guest deserves a professional, consistent and welcoming experience.
Our Sales Floor Manager will:
- Monitor Toyota guest experience and TPR performance.
- Ensure delivery standards and delivery checklists are followed.
- Reinforce Service Introductions and Manager Exits.
- Support the prompt and professional resolution of guest concerns.
- Create urgency without compromising the guest experience.
- Reinforce the expectation of Going the Extra Mile throughout the sales process.
Working in Partnership
The Sales Floor Manager and Desk Manager work together to ensure every customer opportunity is properly supported.
The Sales Floor Manager primarily leads:
- Sales Consultants and sales floor activity
- CRM and pipeline management
- Coaching, training and accountability
- Next Up procedures
- Manager TOs and Exits
- Appointments and follow-up
- Guest experience
- Sales process compliance
The Desk Manager primarily leads:
- Desking and deal structure
- Pricing and manufacturer programs
- Trade appraisals
- Inventory matching and allocation
- Deal approvals
- Gross management
- New and Pre-Owned inventory decisions
Customer opportunities are dealership opportunities, and both managers are expected to collaborate and support one another.
Our Core Values
We hire and recognize team members who live our values every day:
Our Brand is Our People
You understand that strong results begin with a supported, well-trained and accountable team.
No Lemons
You pay attention to the details, protect the sales process and address concerns before they become bigger problems.
No Finish Line
You are competitive, coachable and always looking for ways to help yourself and your team improve.
Going the Extra Mile
You believe exceptional guest experiences happen when we do more than what is expected.
What We’re Looking For
- Previous automotive sales leadership or management experience.
- A proven ability to coach, develop and motivate a sales team.
- Strong knowledge of dealership sales processes and CRM pipeline management.
- A hands-on leadership style with the ability to coach in real time.
- Strong communication, organization and problem-solving skills.
- The ability to create urgency while maintaining a professional guest experience.
- Confidence handling customer concerns, escalations and closing opportunities.
- A results-focused approach balanced with professionalism and team development.
- OMVIC registration or eligibility to become registered.
- Valid Ontario driver’s licence with a clean driving record.
- Availability to work dealership hours, including evenings and Saturdays, as required.
What We Offer
- Competitive compensation package.
- Benefits package.
- Growth and advancement opportunities.
- Supportive leadership team and strong dealership culture.
- The opportunity to directly influence sales performance, team development and guest experience at one of Central Ontario’s leading Toyota dealerships.
If you are an engaged sales leader who enjoys developing people, strengthening processes and creating exceptional guest experiences, we’d love to meet you.
Join Jackson’s Toyota and help us continue to Drive the Experience.
Benefits
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care
Pay: $100,000.00-$190,000.00 per year
Benefits:
- Dental care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Licence/Certification:
- OMVIC Licence (preferred)
Work Location: In person
