hartford, nb supervisor, customer care Jobs – 172 Openings This Week

Supervisor, Customer Care
Day & Ross —Florenceville-Bristol, NB
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
Quick apply
5d
Remote Technical Support Representative - Work from Home (Canada)
Teleperformance —New Brunswick
- $19.50 an hour
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
Quick apply
9h
WAH Call Center Agent (Immediate Need)
The Sydney Call Centre —New Brunswick
- Immediate opening
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Work-at-Home Contact Centre Associate
The Sydney Call Centre —New Brunswick
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Work From Home Inbound Contact Centre Agent
The Sydney Call Centre —New Brunswick
- Remote
- Sales
- Customer service
- High school diploma or GED
- Designated paid holidays
- Work from home
Work-at-Home Contact Centre Associate
MCI Careers —New Brunswick
- $15.90 an hour
- Full-time
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
WAH Call Center Agent (Immediate Need)
MCI Careers —New Brunswick
- $15.90 an hour
- Immediate opening
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
WAH Call Centre Representative (Urgently Hiring)
The Sydney Call Centre —New Brunswick
- Immediate opening
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Remote Call Center Customer Service Representative
The Sydney Call Centre —New Brunswick
- Weekends as needed
- Remote
- Bilingual
- Spanish
- Customer service
- Designated paid holidays
- Life insurance
Remote Call Center Representative
The Sydney Call Centre —New Brunswick
- Full-time
- Remote
- Spanish
- Customer service
- English
- Designated paid holidays
- Life insurance
Janitorial Area Manager
S&I Services Group Ltd —New Brunswick
- $60,000–$75,000 a year
- Weekends as needed
- Management
- Maintenance
- Travel
- Dental care
- Flexible schedule
Quick apply
Remote Customer Service Representative - Work from Home (Canada)
Teleperformance —New Brunswick
- $15.75–$17.00 an hour
- 8 hour shift
- Remote
- Bilingual
- Customer service
- English
- Dental care
- Work from home
Quick apply
9h
Remote Call Center Representative
MCI Careers —New Brunswick
- $15.90 an hour
- Part-time
- Remote
- Spanish
- Customer service
- English
- Designated paid holidays
- Life insurance
Work From Home Inbound Contact Centre Agent
MCI Careers —New Brunswick
- $15.90 an hour
- Full-time
- Remote
- Sales
- Customer service
- High school diploma or GED
- Designated paid holidays
- Work from home
Experienced Retail Department Manager, Food Services - Northern Canada
Northern / NorthMart —New Brunswick
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Relocation assistance
WAH Customer Service Agent
The Sydney Call Centre —New Brunswick
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Remote Call Center Representative
The Sydney Call Centre —New Brunswick
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Remote Call Center Customer Service Representative
MCI Careers —New Brunswick
- $15.90 an hour
- Part-time
- Remote
- Bilingual
- Spanish
- Customer service
- Designated paid holidays
- Life insurance
WAH Call Centre Representative (Urgently Hiring)
MCI Careers —New Brunswick
- $15.90 an hour
- Immediate opening
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
WAH Customer Service Agent
MCI Careers —New Brunswick
- $15.90 an hour
- Full-time
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Experienced Retail Store Manager - Northern Canada
Northern / NorthMart —New Brunswick
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Relocation assistance
Remote Call Center Representative
MCI Careers —New Brunswick
- $15.90 an hour
- Full-time
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Bilingual Customer Service Representative (English/French)
CPT- Canada Power Technology Limited —Woodstock, NB
- $17.50–$20.00 an hour
- Full-time
- Bilingual
- Microsoft Excel
- Customer service
- Designated paid holidays
- Dental care
Quick apply
Remote Inbound Customer Service Representative
The Sydney Call Centre —New Brunswick
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Remote Inbound Call Center Representative
The Sydney Call Centre —New Brunswick
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance

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Supervisor, Customer Care

Day & Ross
Florenceville-Bristol, NB

Quick apply

Job details

Full-time
5 days ago

Skills

Bilingual
Microsoft Word
French
Business Management
Microsoft Excel
Microsoft Outlook
Customer service
Call center
Post-secondary education
English
Case management
Organizational skills
Business
Leadership
Communication skills
Time management

Full job description

Vous avez votre place chez Day & Ross.

Superviseur – Service à la clientèle

Permanent – Temps plein
Hybride : Lachine, QC, Winnipeg MB, où Florenceville, NB

Le ou la Superviseur(e) du Service à la clientèle est responsable de superviser les opérations quotidiennes du service à la clientèle dans un environnement de centre d’appels, en mettant l’accent sur les objectifs et livrables journaliers ainsi que sur le leadership de l’équipe.

Comment vous contribuerez:

Développer une équipe solide axée sur le client, incluant la formation, le coaching, le soutien et le développement de la performance, en favorisant une culture et un environnement de travail positifs et ouverts.
Surveiller les objectifs de productivité quotidienne et travailler avec le personnel pour apporter les améliorations nécessaires.
Travailler avec les représentants du service à la clientèle et les soutenir pour résoudre les préoccupations et problèmes des clients, ce qui peut nécessiter la collaboration avec divers services de l’entreprise et la communication avec les parties prenantes internes et externes.
Identifier les problèmes récurrents et collaborer avec l’équipe et les gestionnaires pour mettre en place des mesures correctives et des améliorations de processus.
Assurer le suivi de la gestion des dossiers afin d’offrir la meilleure expérience client possible.
Effectuer toute autre tâche connexe au besoin.

Compétences et expérience recherchées:

Études postsecondaires en administration des affaires ou dans un domaine pertinent (préféré).
Formation en service à la clientèle et/ou en leadership considérée comme un atout important.
Une combinaison équivalente d'études et d’expérience pourrait également être considérée.
Minimum de 2 ans d’expérience en service à la clientèle, de préférence dans un centre d’appels.
Expérience dans l’industrie du transport : un atout important.
Expérience dans un rôle de chef d’équipe ou de supervision : un atout important.
Solides compétences en leadership, incluant la capacité de motiver et mobiliser une équipe pour atteindre les objectifs du service.
Sens aigu du service à la clientèle et excellentes aptitudes en développement de relations.
Maîtrise de MS Outlook, Excel et Word; connaissance de TruckMate et SalesForce (un atout); aptitude à apprendre de nouveaux logiciels.
Excellentes compétences en communication, incluant la capacité de transmettre efficacement l’information (oralement et par écrit) entre plusieurs parties.
Aptitudes en dépannage et résolution de problèmes, capacité d’évaluer une situation, de réagir rapidement aux besoins changeants, d’exécuter et d’escalader au besoin.
Excellentes compétences organisationnelles et de gestion du temps, capacité à travailler sous pression dans un environnement dynamique.
Capacité à gérer plusieurs tâches simultanément et à établir les priorités dans un contexte axé sur les échéances, avec un bon sens de l’urgence.
Capacité à travailler de façon autonome et en collaboration avec les autres pour répondre aux attentes des clients.
Connaissance de l’anglais requise.
Bilinguisme (anglais et français) est nécessaire pour la communication avec les clients à travers le Canada
Responsable de la performance et du développement d’une équipe de 12 à 15 représentants du service à la clientèle.You belong at Day & Ross.

*************************************************

Supervisor Customer Care

Permanent Full-time
Hybrid: Lachine, QC.

The Supervisor, Customer Care is responsible for overseeing day to day customer care in a call centre environment with a focus on daily targets and deliverables, as well as team leadership.

How You’ll Help:

Development of a strong customer focused team, including training, coaching, supporting, and performance development, promoting a positive, open culture and working environment
Monitoring daily productivity targets and working with staff to make improvements where required.
Works with and supports Customer Care Representatives to resolve customer concerns and issues, which may involve collaborating across Company departments and communicating with internal and external stakeholders
Identify recurring issues and work with the team and managers to implement corrective actions and process improvements
Monitoring case management to ensure the best customer experience is provided
Other related duties as may be required

Your Skills & Experience:

Post-secondary education in Business Administration or other relevant field preferred
Customer service and/or leadership training is a strong asset
A suitable combination of education and experience may also be considered.
Minimum of 2 years’ experience in a customer service field, preferably in a call centre environment.
Experience in the transportation industry a strong asset
Experience in a team lead or supervisory role a strong asset
Strong leadership skills, including the ability to motivate and engage a team to meet departmental targets
Exceptional customer service focus and relationship building skills
Must be proficient in MS Outlook, Excel & Word; TruckMate, Sales Force – an asset; must possess the aptitude for learning new programs
Excellent communication skills including the ability to relay information (verbal and written) between several parties
Troubleshooting and problem solving skills, the ability to evaluate current situation, respond quickly to changing requirements, execute and escalate accordingly
Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting
Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency
Ability to work independently and to collaborate with others to meet customer expectations
English language skills required
Bilingualism (English and French) is required for communication with clients across Canada.
Responsible for the performance and development of a team of Customer Care Representatives (12-15)

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

About Day & Ross

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.

We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.

Quick apply

Refine Your Search

supervisor, customer care jobs in hartford, nb

Supervisor, Customer Care

Remote Technical Support Representative - Work from Home (Canada)

WAH Call Center Agent (Immediate Need)

Work-at-Home Contact Centre Associate

Work From Home Inbound Contact Centre Agent

Work-at-Home Contact Centre Associate

WAH Call Center Agent (Immediate Need)

WAH Call Centre Representative (Urgently Hiring)

Remote Call Center Customer Service Representative

Remote Call Center Representative

Janitorial Area Manager

Remote Customer Service Representative - Work from Home (Canada)

Remote Call Center Representative

Work From Home Inbound Contact Centre Agent

Experienced Retail Department Manager, Food Services - Northern Canada

WAH Customer Service Agent

Remote Call Center Representative

Remote Call Center Customer Service Representative

WAH Call Centre Representative (Urgently Hiring)

WAH Customer Service Agent

Experienced Retail Store Manager - Northern Canada

Remote Call Center Representative

Bilingual Customer Service Representative (English/French)

Remote Inbound Customer Service Representative

Remote Inbound Call Center Representative

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