hope, bc help desk Jobs – 17 Openings This Week

IT Business Systems Manager
Jim Dent Construction —Hope, BC
- $110,000–$150,000 a year
- Full-time
- Hybrid work
- ERP systems
- Travel
- APIs
Quick apply
Services Techncian
TLC Solutions —Hope, BC
- $50,000–$60,000 a year
- Full-time
- Customer service
- Computer networking
Quick apply
Receptionist
Skowkale First Nation —Chilliwack, BC
- $21.14–$23.56 an hour
- Full-time
- English
- Microsoft Office
- Administrative experience
- Dental care
- Paid time off
Quick apply
3d
Bilingual Service Desk Analyst - Analyste du bureau de service Bilingue
Compugen Inc —Canada
- $23–$26 an hour
- Hybrid work
- Bilingual
- Computer Science
- Software troubleshooting
9d
User Support Specialist - Part-Time
Kids Help Phone —Canada
- $23.86 an hour
- Part-time
- Remote
- Bilingual
- Customer service
- English
- Employee assistance program
13d
Customer Service Representative - Automotive
EBlock Inc. —Canada
- $45,000 a year
- Full-time
- Remote
- Bilingual
- English
- Windows
- Dental care
- Paid time off

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IT Business Systems Manager
Jim Dent Construction —Hope, BC
Standardize software procurement processes across all subsidiaries to eliminate "license bloat.". Technical Breadth: Strong understanding of cloud architecture,…
$110,000–$150,000 a year
Quick apply
IT Help Desk
Brikers —Maple Ridge, BC
This is a hands-on, entry-level position ideal for someone who enjoys troubleshooting, solving problems, and helping others with technology, or seeking initial/…
$18–$25 an hour
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8d

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IT Service Desk Specialist
First National Financial —Toronto, ON
Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program. Full-Time/Part-Time: Full-time.
$52,440–$68,995 a year
Quick apply
2d
IT Support Specialist
Olameter Corporation —Aurora, ON
Use of tools for hardware installation and repair. The IT Support Specialist serves as the first point of contact for all IT-related support requests, providing…
$40,000–$50,000 a year
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6d

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IT Business Systems Manager

Jim Dent Construction
Hope, BC

Quick apply

Job details

Full-time

Skills

Cloud architecture
ERP systems
APIs
Construction
Leadership

Full job description

Jim Dent Construction, headquartered in Hope BC, is a respected and long-standing leader in heavy civil construction across British Columbia. With a proven track record of successfully delivering complex infrastructure projects, we’ve built a strong reputation for reliability, performance, and results. Our diverse and highly skilled team brings technical expertise and leadership to every stage of project delivery.

We are currently seeking a strategic and hands-on IT Business Systems Manager to lead the technology landscape across our group of companies. This role serves as the critical bridge between our executive leadership and our external Managed Service Provider (MSP). The position will be based in Hope or Kelowna BC, with hybrid work arrangements available for consideration.

Rather than focusing on day-to-day help desk tasks, you will be the "architect" of our business systems - managing our software stack, leading digital transformation projects (including AI and systems integration), and ensuring our IT infrastructure supports the unique operational needs of our group of companies. You will work closely with the group’s Corporate Controller to optimize our ERP environment and drive process improvements.

Responsibilities

Vendor & Relationship Management

Act as the primary point of contact for our third-party MSP; audit their performance against SLAs and review all technical quotes.
Manage relationships with software vendors, cellular providers, and specialized hardware suppliers.
Vet and approve all IT-related hardware and software purchases within established budgetary limits.

Systems Strategy & Integration

Lead the implementation of new technologies, including AI tools and automated data extraction processes.
Manage the integration of peripheral software (Telematics, Parts/POS systems, Document Management) with our central ERP (Acumatica).
Identify manual bottlenecks in business processes and propose technical solutions to automate workflows.

Policy, Security & Compliance

Develop, implement, and enforce IT Acceptable Use Policies, specifically surrounding AI usage and data security.
Collaborate with the CFO to manage cybersecurity risk and ensure compliance for insurance and regulatory requirements.
Standardize software procurement processes across all subsidiaries to eliminate "license bloat."

Operational Support

Ensure field crews have the necessary hardware and connectivity to perform their roles.
Oversee the lifecycle of company assets (laptops, tablets, mobile devices).
Act as a high-level escalation point for complex technical issues that fall outside the MSP’s standard scope.

Required Qualifications & Skills

Experience: 5-8 years in IT management or Business Systems roles, preferably within the construction or heavy equipment industries.
ERP Knowledge: Familiarity with mid-market ERP systems (experience with Acumatica is a significant asset).
Technical Breadth: Strong understanding of cloud architecture, API integrations, and software development.
Business Acumen: Ability to translate technical challenges into business risks and financial opportunities for executive leadership.
Project Management: Proven track record of leading software rollouts or system migrations across multiple departments or companies.
Communication: Capable of speaking "tech" with the MSP and "operations" with a Site Superintendent.
Travel: Ability to travel occasionally to company sites and offices to gain firsthand exposure to business operations and culture.

#indeedsj

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Refine Your Search

help desk jobs in hope, bc

IT Business Systems Manager

Services Techncian

Receptionist

Bilingual Service Desk Analyst - Analyste du bureau de service Bilingue

User Support Specialist - Part-Time

Customer Service Representative - Automotive

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