kingston, on guest service agent Jobs – 12 Openings This Week

Guest Service Agent
InnVest Hotels GP Ltd —Kingston, ON
- Part-time
- Hospitality
- English
- Hotel
Quick apply
Guest Service Agent
Strata Hotel —Kingston, ON
- Weekends as needed
- Customer service
- English
- Hotel
Quick apply
Front Desk Agent
EconoLodge Kingston —Kingston, ON
- $18.25–$18.76 an hour
- Part-time
- Customer service
- English
- Hotel
Quick apply
2d
Guest Services Agent
Confederation Place Hotel —Kingston, ON
- From $18.36 an hour
- Part-time
- Bilingual
- Microsoft Excel
- Customer service
Quick apply
Part Time Guest Service Agent/ Night Auditor
Comfort Inn Kingston Hwy 401 —Kingston, ON
- Part-time
- English
- Hotel
- Administrative experience
Quick apply
8d
Front Desk Agent/Night Auditor
Hampton Inn Kingston —Kingston, ON
- $18.50–$19.50 an hour
- Part-time
- Bilingual
- Customer service
- Hotel
Quick apply
14d
Front Desk Agent
Comfort Inn and Suites 1000 Islands Harbour District —Gananoque, ON
- From $18 an hour
- Full-time
- Bilingual
- Customer service
- Hotel
Quick apply
2d
Night auditor
Strata Hotel —Kingston, ON
- $19.96 an hour
- Part-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Disability insurance
- Dental care
Quick apply
Front Desk Agent - Relocate to Waterton, Alberta (Seasonal)
Bayshore Inn and Spa —Ontario
- $18 an hour
- Temporary
- Customer service
- Hotel
- In-person
- Store discount
- Wellness program
Quick apply
Front Desk Agent
Ramada by Wyndham - 1000 Islands/Gananoque —Gananoque, ON
- From $17.60 an hour
- Part-time
- Microsoft Word
- Google Suite
- Hotel
Quick apply

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Guest Service Agent

InnVest Hotels GP Ltd
Kingston, ON

Quick apply

Job details

Part-time

Skills

Hospitality
English
High school diploma or GED
Guest services
Phone etiquette
Business
Communication skills

Full job description

ACTIVITIES:

The duties and responsibilities for the Guest Service Representative include, but are not limited to the following:

Create a welcoming environment for our guests.

Complete pre-registration and blocking of rooms for reservations/guest arrival.

Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.

Understand room status and room status tracking.

Know room locations, types of rooms available, and room rates.

Use suggestive selling techniques to sell rooms and to promote other services of the hotel.

Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.

Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures.

Process guest check-outs.

Post and file all charges to guest, master, and city ledger accounts.

Work closely with all hotel departments to improve service delivery and efficiency.

Use proper telephone etiquette.

Coordinate guestroom maintenance work with the engineering and maintenance division.

Report any unusual occurrences or requests to the manager or supervisor.

Know all safety and emergency procedures, is aware of accident prevention policies.

Ensure the work environment is tidy and well organized at all times (lobby).

Adhere to all health and safety guidelines and standards.

COMPETENCIES WE ARE SEEKING:

Excellent written and verbal communication skills in English

Excellent organizational, interpersonal and administration skills

Proficient or familiar with computerized systems

Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations

Present a high degree of professional work ethic and image

High school graduate or equivalent

Availability to work day, evening and night shifts any day of the week including weekends and holidays

Pay range for our various positions takes into account multiple factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; education and certifications, work location and other business and organizational needs.

THE COMPANY:

InnVest Hotels manages a portfolio of 100 hotels across 18 internationally recognized brands, making us Canada’s largest independent hotel owner. Our management team also oversees day-to-day operations at nearly 90 additional hotels, making InnVest the largest independent operator in the country. Our properties span from Vancouver, BC to Corner Brook, NL, and range from roadside inns to luxury urban hotels, offering a diverse and dynamic hospitality experience.

At InnVest, our mission is simple: deliver outstanding guest experiences and strong returns on quality hospitality investments. A career with us provides unique growth opportunities and invaluable exposure to Canada’s largest independently owned and operated hotel portfolio.

To Learn more about InnVest visit https://innvesthotels.com/ (https://innvesthotels.com/)

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