18 restaurants. Everything that keeps them standing, running, and looking the part. That’s yours.
We are one of the fastest-growing Tim Hortons franchise groups in Canada. We take the condition of our restaurants seriously, because our guests notice, our team members notice, and the health inspector definitely notice. We are looking for a skilled, self-directed facilities professional to own the physical standard of our 18 BC locations.
This is not a desk job. This is not a coordinator role. You will be in restaurants every day, hands-on, fixing what is broken, improving what is not, and making sure every location you leave looks better than when you arrived. You will also be the person who builds equipment competency in-house, we invest in your training so that we rely less on vendors and more on you.
If you take pride in your craft, work well independently, and want to see the direct result of your effort every single day, read on!
What You Will Do
- Perform hands-on general repair and maintenance across 18 Tim Hortons restaurants in Surrey, Langley, Chilliwack, and Kelowna
- Dispatching / liaising with repair vendors for service calls
- Complete painting touch-ups, drywall and caulking repairs, door hardware, plumbing fixtures, ceiling tiles, flooring, shelving, and exterior maintenance personally, not through vendors
- Execute proactive upkeep daily: pressure washing, steam cleaning, glass cleaning, weeding, landscaping, and appearance walkthroughs
- Manage all work orders through OWLOPS (our internal application used for restaurants to reports service requests), daily review, clear status updates, before-and-after photos, and zero stale open items
- Complete company-provided equipment training on espresso machines, HVAC, refrigeration, drive-thru systems, and digital menu boards, and apply that knowledge in the field to reduce vendor dependency
- Support food safety compliance: hot water temperatures, handwashing sinks, dishwasher cycles, drain clearing, and physical repairs that directly affect health inspection outcomes
- Coordinate qualified vendors for licensed or specialized work, verify the scope, obtain quotes, attend on-site, and sign off on completed quality
- Maintain the preventative maintenance calendar across all 18 locations and ensure nothing gets missed
- Respond to facility emergencies when needed, broken glass, flooding, lock failures, heating/cooling loss, with urgency and clear communication
What You Bring
- Demonstrated hands-on general maintenance and repair ability, your work history must show it, not just describe it
- Proficiency with hand tools, power tools, plumbing fixtures, painting, caulking, and basic structural repairs
- Ability to work independently, set your own daily priorities, and rotate across a large territory without supervision
- Strong troubleshooting instincts, diagnose first, call a vendor last
- Comfort with digital work order platforms and mobile documentation tools
- Valid BC driver’s licence and reliable personal vehicle, daily travel across Surrey, Langley, and Chilliwack is required
- Willingness to complete company-provided manufacturer training on restaurant equipment as a condition of the role
- Previous multi-site facilities experience in restaurant, retail, or commercial environments is a strong asset
What We Offer
- $62,000 – $72,000 commensurate with experience
- Company-provided access to manufacturer equipment training and certifications that build your professional value
- A clearly defined territory, genuine autonomy, and the satisfaction of visible daily results
- A growing organization that takes facilities seriously and supports the people who maintain them
- A truck-worthy role with variety every day across an 18-restaurant portfolio
Pay: $62,000.00-$72,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- Mileage reimbursement
- Store discount
Application question(s):
- Are you fully fluent in English (written and verbal)? Clear communication with restaurant managers and operations leadership is a daily requirement of this role. Y/N?
- Do you have a valid BC driver’s licence and a reliable personal vehicle? Daily travel between restaurants in Surrey, Langley, and Chilliwack is a non-negotiable requirement of this position. (Yes / No)
- This role requires you to manage your own daily schedule, rotate independently across 18 restaurants, and prioritize your own workload without daily direction from a supervisor. Describe a previous role where you operated with a high degree of autonomy and how you structured your time and priorities to stay effective.
- We are building our in-house maintenance competency. We invest in equipment training, and we expect our Facilities Supervisor to grow their technical knowledge continuously and apply it to reduce vendor call-outs. What equipment are you already proficient in repairing or troubleshooting, and what training would you be excited to take on?
- This is a high-output, never-finished role,18 restaurants means there is always something to repair, improve, or prevent. What motivates you in a role with that kind of perpetual scope, and how do you stay energized and focused when the to-do list never gets shorter?
Work Location: In person
