Medical Administration Clerk
COMPETITION NO. SS26-43
About Durham College:
Durham College (DC) is a leading post-secondary institution that supports students to develop career-ready skills for the ever-changing job market. With a focus on experiential learning, led by expert faculty, through field placements, applied research, co-ops and other hands-on opportunities, DC grads are known for having the skills and knowledge they need to adapt to the ever-changing workforce.
A leader in innovative teaching and learning, Durham College offers a wide range of market-driven programs across multiple disciplines, including culinary management, farming and horticulture, business, IT, construction and trades, science and technology, health care, engineering, social and community services, media, art and design.
Our modern campuses in Oshawa and Whitby offer 145 programs – including six bachelor’s degrees and 11 apprenticeship programs – to more than 11,000 full-time post-secondary and nearly 3,000 apprenticeship students. In addition, we have more than 16,000 student registrations in professional and part-time learning. More than 120,000 alumni represent the college, both locally and around the world.
DC has an estimated annual economic impact of more than $913 million on Durham Region and is proud to be an active and engaged member of the communities we serve by contributing resources and expertise to enhance social and economic well-being through partnerships, investments and collaboration.
Position Information:
Full-time Support Staff Position Opportunity; Temporary Employee Replacement (see Appendix D of collective agreement): September 2026 to March 2028
Payband: E; Starting Rate: $30.43; Four Year Rate: $35.11
Department: Campus Health and Wellness Centre
Hours: 35 hours per week (1) one hour lunch; Mon – Fri (7:00 am – 3:00 pm)
Reporting To: Manager, Campus Health Centre
Campus Location: Oshawa
Vacancy Status: Existing vacancy
Duties and Responsibilities:
Under the direction of the Office Manager of the Campus Health and Wellness Centre, the incumbent provides office and administrative duties which include reception, clerical and customer service support, triaging, insurance billing and reconciling duties.
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Provides a high degree of customer service in a timely manner, while responding to inquiries by telephone, electronically and in person. Greet clients by phone, electronically and in person. Follow-up on referrals sent by physician through clinic EMR, inform clients of office policies and record patient data.
- Schedules multiple calendars and appointment schedules for the medical clinic, lab, physicians, clinic nurses, mental health workers, and external providers/partnerships.
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Prepares and maintains medical records in accordance with Campus Centre policy, Ontario Health Information, Health Information Custodian Protection Act and guidelines set by the Ontario Medical Association.
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Billing and collection through student insurance companies, student accounts using accounting standards and procedures in accordance with DC/Ontario Tech finance department. Dealing with third party insurance such as WSIB.
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Utilizes a variety of software programs
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Guides, trains, and answers questions of work study students in the office setting.
Qualifications:
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2-year Diploma or equivalent in Medical Office Administration
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Minimum 3 years in a medical office environment.
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Customer services specifically related to medical practice, eg. Dealing with patients in crisis.Knowledge of medical procedures/medical terminology and alternate service billing.
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Use of medical EMR system required.
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Some accounting background an asset.
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Knowledge of insurance companies and third party billing an asset.
Please apply below by submitting your cover letter and resume to the online portal. Job Competition closes at 7:00 p.m. EST on September 8, 2026. Competition number SS26-43.
Contact Us T:905.721.2000 [email protected]
C Wing, Second Floor - 2000 Simcoe St. N. Oshawa, ON
Durham College invites applications from all qualified individuals. Durham is committed to fostering workplace diversity, and, provides accommodations to applicants with disabilities throughout our hiring process. If you require this information in alternate format; require communication supports; an accommodation in applying for a posting and/or if you are selected for an interview, please contact our Human Resources (HR) department and an HR assistant will work with you to meet your needs.
We thank you for your interest in employment with Durham College however, only those candidates selected for an interview will be contacted.
Land Acknowledgement
Durham College is situated on the traditional lands of the First Peoples of the Mississaugas of Scugog Island First Nation. These lands are covered under the Williams Treaties and rest within the traditional territory of the Anishinaabeg. We offer our gratitude to the Indigenous Peoples who care for and, through the treaty process, share the lands on which we live, learn, teach and prosper today.
