Our expansive and growing motorcycle dealership is currently seeking to expand our team with a Full-Time Service Manager!
If you are a natural leader and a service expert who wants opportunities for growth, great pay, awesome coworkers, and enjoys basking in the sound of revving motorcycles, look no further!
Job Summary:
Reporting to the General Manager, the Service Manager is responsible for customer retention and profitability by hiring, training, measuring the performance of service staff, and establishing customer-focused service standards. The position is also responsible for ensuring the daily inventory of technicians’ time is consistently sold to service customers.
The requirements:
- Valid Alberta driver’s license and clean driving abstract
- Proficient with Microsoft Office, Excel, Outlook, and Internet Explorer
- Advanced knowledge of technical repairs and procedures, and manufacturer warranty policies
- Advanced knowledge of Provincial Safety Standard concerning the performance and area of position responsibility
- Experience with DealerVu is an asset
- Excellent leadership and management skills
- Excellent interpersonal and customer service skills
- Fluent in English, both verbal and written, is required
- Ability to build a customer-focused team environment
- Ability to build long-lasting and trusting customer relationships
- Excellent problem-solving skills in order to resolve customer issues
- Ability to work efficiently and effectively under pressure with simultaneous deadlines
- Ability to maintain confidentiality of pertinent data
Wage: $65,000 per year, plus 1% to 2.5% of gross profit bonus (based on experience)
Shifts: Tuesday - Saturday, 8 hour shifts!
The job:
- Assists service staff in setting goals and objectives, and coaches employees to achieve goals
- Responsible for hiring, training, motivating, coaching, and monitoring the performance of service staff
- Ensures effective communication within the department and with other departments in the dealership
- Establishes and maintains good working relationships with vocational and technical schools to enhance and grow recruitment activities
- Creates a customer-focused environment and continuously strives to improve customer satisfaction ratings
- Ensures that customer complaints are handled promptly and effectively, and works closely with the customer to settle disputes
- Understands, keeps abreast of, and complies with federal and provincial regulations that affect servicing vehicles
- Understands and ensures compliance with manufacturer warranty and policy procedures
- Develops, implements, and monitors performance, systems, and standards for the service department using reports, tracking systems, and surveys
- Provides product and training resources for service staff on a continuous basis
- Ensures staff understand and follow department policies and procedures
- Develops and implements a marketing plan to promote new and repeat business
- Greets customers and ensures optimum customer service
- Assists service advisors when necessary, and ensures accurate estimates are given on costs and time required for repairs and maintenance
- Monitors and follows up on parts orders with the parts manager to ensure availability
- Informs technicians of time allowances on each repair order
- Maintains high-quality service repairs and minimizes comebacks, conducting periodic spot checks of completed jobs for thoroughness and quality
- Serves as liaison with corporate and factory representatives
- Ensures the proper care, storage, and inventory of tools
- Keeps up with new equipment and tools available and recommends purchases
- Ensures that all customer files are always up-to-date and readily available for reference
- Prepares pricing guides and maintenance menus for frequent labour operations
- Establishes and maintains 24-hour follow up with all customers to confirm satisfaction with their service experience
- Orders supplies, including uniforms and equipment
- Ensures that the work areas and customer waiting area are kept clean
- Handles service department’s finances, including accounts payable and receivable
- Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations
- Reviews and approves sublet purchase orders
- Prepares and monitors documents, reports, etc. as required
- Finalizes month end reports as required
- Maintains customer and company confidence by keeping information confidential and secure
- Maintains a positive working relationship with team members and management in a team environment
- Sets up and organizes individual work areas with designated supplies, forms, and resource materials while maintaining cleanliness
What we offer:
- MONEY MONEY MONEY – Best in industry pay. Our incentive-based pay plans for most positions mean you are in charge of what you earn. There is no cap, so the sky is the limit.
- CULTURE MATTERS – Communication, accountability, transparency, and motorcycles. Every member of our team works hard and has fun while doing it. We all win together. Oh, and don’t forget our epic events that keep your work day exciting, including show-and-shines and stunt shows!
- BENEFITS PLEASE – Don’t worry, we’ve got you. Health, dental, vacation days, paid sick days, mental healthcare, gym membership reimbursement, motorcycle riding courses, crazy staff discounts, free coffee whenever you want, and free lunch every Saturday.
- I* WANT A CAREER *– Well, we build them. We have people that go from washing bikes to running dealerships. We have so many career path success stories, we’re tripping over them! Whatever your vision for your future, we will help make it happen.
- BIG BRAIN TIME – You’re going to end up knowing a lot more than you’ll ever need. Our receptionists know how to change the oil on a bike! With our internal training programs and manufacturer factory training, we never stop learning.
- GOOD PEOPLE – We are hardcore bikers, people who have never touched a motorcycle in their lives, parents, animal-lovers, geeks, musicians, writers, gamers, foodies, movie buffs, car fanatics, artists, caffeine-addicts, amateur comedians, and more. You’ll make friends here, guaranteed.
- FAMILY VALUES – We are family owned and operated. For over 40 years, our owners have been hands-on running our dealerships. We have that priceless personal touch and care. No faceless corporation here.
Our hiring process:
1. You find or are sent this job ad.
2. You read the ad.
3. It piques your interest.
4. You tell us you’re interested (apply, email, call, shout from the rooftops).
5. We call you for a quick chat and you tell us all about how awesome you are.
6. You come in to meet the team and prove yourself worthy.
7. You’re hired!
8. You brag to all your friends and family about your sweet new life.
So what are you waiting for? Discover a world of opportunity in a Service Manager role! Rev the throttle, drop the clutch, and apply today!
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Job Types: Full-time, Permanent
Pay: $90,000.00-$100,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Ability to commute/relocate:
- Lower Mainland, BC: reliably commute or plan to relocate before starting work (required)
Experience:
- service technician: 5 years (preferred)
Work Location: In person
