Come Play With Us
As a Guest Services Agent, you play a key role in shaping each guest’s experience at Crown Isle Resort. Often the first and last point of contact, you set the tone through genuine hospitality, professionalism, and problem-solving. You’ll assist guests with check-ins, check-outs, reservations, and inquiries, while working closely with a supportive team to ensure every stay is seamless and welcoming.
We aim to always be one step ahead of our guests’ needs, and we provide training and support to help you succeed in this role.
Key Responsibilities:
Guest Experience & Front Desk
- Greet and thank guests in a friendly, professional, and sincere manner
- Check guests in and out efficiently and accurately
- Respond to guest inquiries, concerns, and feedback with a calm, solutions-focused approach
- Anticipate guest needs and create positive, memorable experiences
Reservations, Sales & Resort Support
- Answer phones and assist with reservations
- Post charges accurately to guest accounts
- Sell gym memberships and special event tickets (e.g., Mother’s Day Brunch)
- Manage resort keys and access
- Create and deliver welcome amenities and room drops
- Book tee times when Golf Shop staff are unavailable
- Assist ¼ Shareowners with bookings and inquiries
Operations & Safety
- Perform basic troubleshooting (TV programming, Wi-Fi connectivity, etc.)
- Assist with emergency procedures when required
- Support the resort team with additional tasks as needed
Qualifications:
Required:
- High School Diploma or GED
- One to three months of related customer service or hospitality experience
- Valid BC driver’s license with a clean abstract
Assets:
- Strong communication and interpersonal skills
- Ability to remain calm, positive, and professional in a fast-paced environment
- A passion for hospitality and guest service
What We Offer:
- An opportunity to grow with an employer that offers a variety of career paths within Crown Isle Resort and our subsidiary companies
- Medical and dental benefits once eligibility requirements are met
- Discounted room rates at Crown Isle Resort, Crown Mansion Boutique Hotel, and all STASH Hotel partners
- Free golf privileges
- Discounted food and beverage
- Complimentary access to the on-site gym
- A supportive, professional, and fun team environment
Please note: Due to the cyclical nature of the hospitality industry, team members may be scheduled for varying shifts to meet business needs.
Thank you for your interest in joining the Crown Isle team. We appreciate all applications; however, only those selected for an interview will be contacted.
Job Type: Full-time
Benefits:
- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site gym
- On-site parking
- Store discount
Ability to commute/relocate:
- Courtenay, BC V9N 9G3: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you available to work 32–40 hours per week, including weekends and holidays?
- Do you have flexible availability to be scheduled for shifts as early as 6am and as late as 10pm.
Experience:
- Customer service: 1 year (preferred)
- hotel: 1 year (preferred)
License/Certification:
- Driving License (required)
Job Type: Full-time
Pay: $19.00-$20.00 per hour
Benefits:
- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site gym
- On-site parking
- Store discount
Work Location: In person
Application deadline: 2026-04-04
