Aerospace MRO | Laval, QC | Full-Time | On-Site
Be the Voice Behind Aircraft That Return to Service
Do you enjoy solving problems, working directly with customers, and seeing the impact of your work every day?
We're looking for a Customer Accounts Representative who will become the trusted partner for airlines, and aviation customers worldwide. You'll coordinate with engineering, production, quality, and planning to ensure aircraft components move efficiently through repair and back into service.
This isn't a call center job.
It's a fast-paced role where every decision helps keep aircraft flying safely and customers coming back.
Whether you're an aerospace technician looking to move into an office environment or an experienced customer service professional with technical knowledge, this could be the next step in your career.
Why This Role is Different
✔ Work in one of Canada's fastest-growing aerospace MRO environments
✔ Become the primary contact for major aerospace customers
✔ Collaborate daily with engineering, production, quality and supply chain
✔ Build a career with real advancement opportunities
✔ Every day is different, no repetitive customer service scripts
✔ See the direct impact of your work on aircraft returning to service
About Us
We specialize in the engineering, manufacturing, and repair of advanced composite and sheet metal aircraft structures.
Our customers include:
- Commercial airlines
- Aircraft manufacturers (OEMs)
- Tear down Facilities
Our reputation is built on:
- Quality
- Safety
- Technical excellence
- Fast turnaround times
Every component we repair contributes directly to aircraft safety around the world.
What You'll Do
You'll own the customer relationship from arrival of the component through delivery.
Your day may include:
- Serving as the primary contact for assigned customer accounts
- Reviewing quotations, repair orders and exchange transactions
- Coordinating with Engineering, Production, Planning and Quality to meet customer commitments
- Monitoring repair progress and ensuring schedules stay on track
- Providing proactive status updates and resolving customer concerns before they become problems
- Tracking fleet activity and anticipating future customer requirements
- Participating in customer meetings, performance reviews and business discussions
- Building long-term relationships through exceptional service
What Success Looks Like
You'll be successful if you:
- Love solving complex problems
- Stay organized even when priorities change
- Communicate confidently with both customers and technical teams
- Enjoy taking ownership
- Thrive in a fast-moving environment
- Can balance customer expectations with operational realities
What We're Looking For
Education
Diploma or Degree in:
- Aerospace
- Aviation Technology
- Mechanical Engineering
- Aircraft Maintenance
- or another related technical discipline
Experience
We're interested in people with experience in:
- Aerospace MRO
- Manufacturing
- Customer Service
- Technical Support
- Aircraft Maintenance
- Planning
- Quality
- Program Management
Experience with aircraft components is considered a strong asset.
Skills
✔ Excellent communication skills
✔ Strong organizational abilities
✔ Customer-focused mindset
✔ Ability to prioritize multiple projects
✔ Problem-solving attitude
✔ Microsoft Office
✔ ERP experience (Quantum is an asset)
✔ Bilingual French/English*
Why Join Us?
We believe great people deserve great opportunities.
We offer:
· Competitive salary
· Comprehensive group insurance (medical, dental, vision, life, disability, travel)
· Employer-sponsored retirement savings plan
· Free underground parking
· Employee referral bonus
· Company social events
· Modern aerospace facility
· Stable, growing company
· Opportunities for advancement and professional development
Most importantly...
You'll join a team where your ideas matter, your work is recognized, and your career can continue to grow.
New to Canada?
We proudly welcome international talent and are committed to helping newcomers successfully integrate into both our workplace and the community.
Ready for Your Next Career Move?
If you're looking for more than just another customer service position and want to build a career in one of Canada's leading aerospace MRO organizations we'd love to meet you.
Apply today and help keep aircraft flying safely around the world.
#M1recrute
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match
Education:
- AEC / DEP or Skilled Trade Certificate (preferred)
Experience:
- Aerospace MRO customer service: 1 year (required)
Work Location: In person
