Title: Optometric Assistant
Job Location: 1910 St. Laurent Blvd, Ottawa, ON K1G 1A4
Position: Part-Time (Approximately 24 hours per week)
Hours of Work: Approximately 24 hours per week. Scheduling will be based on clinic needs and may include daytime and evening shifts. Office hours are Monday to Wednesday from 8:30 AM to 6:00 PM, Thursday from 8:30 AM to 7:00 PM, and Friday from 8:30 AM to 5:00 PM. Flexibility to work occasional evening shifts is required.
Start Date: As soon as possible
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Elmvale Optometry is seeking a dedicated and enthusiastic Optometric Assistant to join our growing team. This role combines optical sales, patient care, and clinical support, making it an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and has an interest in healthcare, fashion, and eyewear
We are looking for someone who is excited to build a long-term career with our practice and contribute to creating an exceptional experience for every patient who walks through our doors.
Who We Are
At Elmvale Optometry, we are committed to providing exceptional eye care through personalized service, advanced technology, and a patient-first approach. We believe every patient deserves to feel welcomed and supported throughout their eye care journey.
Our team is passionate about helping patients achieve their best vision while providing a positive and professional experience from start to finish. We pride ourselves on fostering a collaborative workplace where team members are encouraged to grow and develop their skills.
What You’ll Do
As an Optometric Assistant, you will support both the clinical and retail sides of the practice by:
- Greeting patients and creating a welcoming, positive first impression
- Assisting with patient intake and updating patient records
- Performing pre-testing and diagnostic procedures prior to examinations
- Supporting clinic flow and ensuring appointments run efficiently
- Maintaining accurate patient documentation and confidentiality
- Guiding patients through the eyewear selection process by helping them choose frames that suit their lifestyle, vision needs, and personal style
- Educating patients on lens options, coatings, and products to help them make informed decisions about their eyewear
- Processing eyewear orders and ensuring accuracy throughout the ordering process
- Taking measurements for eyewear dispensing and fittings
- Following up with patients regarding eyewear orders, pickups, and outstanding purchases
- Supporting the achievement of clinic sales goals by identifying opportunities to enhance the patient experience through appropriate product recommendations
- Assisting with merchandising, displays, and maintaining an attractive and organized optical showroom
- Supporting front desk operations, including scheduling and patient communication
- Maintaining a clean, organized, and professional clinic environment
- Learning and following clinic protocols and procedures
Required Qualifications
- Previous customer service and sales experience
- Strong communication and interpersonal skills
- Basic computer proficiency and comfort learning new software
- Ability to work independently and as part of a team
- A professional, reliable, and long-term approach to employment
Qualifications That Are Considered an Asset
- Optical, eyewear, retail, or healthcare experience
- Experience with electronic medical records (EMR) systems
- Experience handling confidential information
- Medical Office Assistant (MOA) certification
- Bilingual in English and French and/or English and Arabic
What We Offer
- Performance-based bonus opportunities and incentives
- Enrollment in the clinic's group health benefits program
- Paid vacation time
- Complimentary annual eye examinations
- One complimentary pair of glasses or contact lenses each year
- Comprehensive training in pre-testing, optical dispensing, frame styling, lens recommendations, and clinic operations
- Opportunities for professional growth and advancement within the practice
How to Apply
If you're looking for a long-term opportunity where you can grow, learn, and make a difference every day, we'd love to hear from you!
We thank all applicants for their interest; however, only those selected for further consideration will be contacted.
Elmvale Optometry is committed to creating an inclusive and welcoming workplace. We encourage applications from all qualified candidates and make employment decisions based on qualifications, experience, and ability to perform the role.
Pay: $19.00-$22.00 per hour
Benefits:
- Paid time off
- Store discount
- Vision care
Experience:
- Sales, optical, medical office: 1 year (preferred)
Work Location: In person
