rothesay, nb customer service representative dispatch Jobs – 4 Openings This Week

Customer Service Representative - Dispatch
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- Full-time
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- High school diploma or GED
- Analysis skills
- Dental care
Quick apply
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- Dental care
- Employee assistance program
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Customer Service Representative - Dispatch

Irving Oil
Saint John, NB

Quick apply

Job details

Full-time
12 days ago

Benefits

Dental care

Skills

Customer service
Post-secondary education
High school diploma or GED
Analysis skills
Organizational skills
Computer skills
Communication skills

Full job description

As a Fixed Term Dispatch Customer Service Representative, you will answer incoming calls, emails and fax requests from consumers regarding Irving Energy products and services. Your goal will be to engage with our residential and commercial customers and provide an excellent consumer experience. Your success will depend on your proactive ability to call and email consumers, communicate to appropriate stakeholders and escalate issues where appropriate. You will also work with other departments to assist in the resolution of issues or requests while taking ownership of the consumer experience.

Kindly note that this is a temporary opportunity offering an 8-month fixed term contract. Additionally, our contact center is operational 7 days a week with hours ranging from 7:00am to 1:00am during the winter season; therefore, your shift may vary with notice.

If you are interested in this exciting opportunity with Irving Oil, please apply by June 15, 2026.

What We Offer:

Work Environment - Work onsite at our Crown Street location in Saint John, NB with access to our fitness facility
Competitive Compensation – Including a parking allowance
Flexible Benefits Plan - Including medical and dental benefits that are both in effect from day one
Wellness Support – With 24/7 access to our Employee & Family Assistance Program
Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities:

Generate sales leads that develop into new customers
Develop understanding of all our products to provide the best solution for our customer needs
Provide point of contact for the customers of Irving Energy and excellence in service through verifying and updating customer account information, troubleshooting and/or solving basic account related problems, managing the needs of displeased callers, escalating issues as appropriate, providing accurate information on products and services and answer general inquiries, and offering value added services
Provide customer service by taking information for orders of heating oil, and propane, and for products to be delivered on the next scheduled delivery day
Work collaboratively with other departments to assist in the resolution of issues or requests
Taking ownership for the consumer experience while maintaining professionalism at all times
Perform other duties as required to maintain and enhance consumer relations and departmental productivity
Provide customer service by taking information for orders of heating oil, and propane, and for products to be delivered on the next scheduled delivery day

Your Skills:

Strong communication skills with an ability to quickly build rapport and maintain relationships
Problem solving/decision making skills as well as an ability to multi-task
Computer literacy is required, good organizational skills, strong analytical skills, and good interpersonal skills
Ability to work well with others is required
Excellent customer service skills

Your Experience:

High School Diploma or Post-secondary education preferred
1-3 years contact center experience

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.

Job Requirements - Work Experience

Customer Service

Job Requirements - Education

Diploma/High School Equivalent

Application question(s):

Shift start times may be as early as 7:00 AM and end no later than 1:00 AM. Schedules will be assigned after training and remain consistent. Are you able to work within this shift range?
This is a temporary, fixed‑term role with employment running from July 6, 2026 to April 8, 2027. Are you able to commit to this full contract period?
Training begins July 6, 2026 and requires in‑person attendance five days per week for four consecutive weeks. Attendance is mandatory for the full training period. Are you able to fully commit to this training requirement?

Work Location: In person

Quick apply

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customer service representative dispatch jobs in rothesay, nb

Customer Service Representative - Dispatch

Cruise Coordinator

Aircraft Fueler

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