Duties
As a Customer Services Representative, you will work in a fast-paced, customer focused environment, providing housing related customer service to Canadian Armed Forces members and other clients. You will respond to inquiries related to residential housing unit allocation, service, maintenance, and repairs.
Key duties include, but are not limited to:
✅ Respond to telephone, email and in-person inquiries from applicants, tenants, contractors, and co-workers.
✅ Coordinate maintenance and repair appointments as requested by technical staff or identified in technical reports.
✅ Process and assign work orders for maintenance or repairs to local contractors.
✅ Allocate, or recommend the allocation of residential housing units as well as maintain the applicant waitlist.
✅ Administer the day-to-day requirements of housing unit tenants, including complaints requiring immediate action.
✅ Receive, verify, maintain records, and produce reports on a variety of information.
✅ Develop and maintain spreadsheets, databases, and procedures to support operations.
Please only for locations where you have a genuine interest in working or where you would be willing to relocate.
Please note that, due to the nature of the work, remote work is not possible. These are full-time, in-office positions.
Work environment
The Canadian Forces Housing Agency (CFHA) is entering a new phase in development with the launch of Phase 2 of the Residential Housing Response Plan (RHRP), which will deliver approximately 7,500 new military Residential Housing Units (RHUs) across Canada. As a Customer Services Representative, you’ll play a key role in supporting military families.
CFHA operates as a Special Operating Agency reporting to the Department of National Defence (DND) and contributes to the quality of life of Canadian Armed Forces (CAF) members and their families by providing housing services and ensuring the responsible, sustainable management of departmental housing infrastructure.
We are a team of 380 federal public servants who work hard to meet the needs of the Canadian Armed Forces families living in DND housing. We have close to 230 employees at our Housing Services Centers across Canada and 150 employees at our Head Office in Ottawa.
Important messages
When you to this selection process, you are not ing for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.
How does this work?
Step 1: Read the entire advertisement. Want to join the Canadian Forces Housing Agency team? Click “ online”.
Step 2: Tell us about yourself! Attach your resume and answer the screening questions in the online application.
Step 3: What happens next? If a position becomes available in one of your selected locations, we may contact you for further assessment. We encourage you to thoughtfully and select only locations where you have a genuine interest or would be willing to relocate.
Creating an environment where diverse perspectives are valued begins with self-declaration. Count yourself in and self-declare by identifying to which employment equity group(s) you belong to. In order to self-declare, please ensure to indicate this by checking off the appropriate box within the online application as part of the Employment Equity section.
- Persons are entitled to participate in the appointment process in the official language of their choice.
- Our organization will only accept on-line applications for this opportunity. Please click “” to submit your application. If there are limitations or special circumstances preventing you from submitting your application via the GC Jobs online portal, you must contact us and receive approval to via an alternate means PRIOR to the closing date.
- Written examinations may be administered. An interview may be conducted. Reference checks may be sought.
- Top-down selection may be used during any stage of the selection process.
- Please note that achieving the pass mark on any of the assessments used does not mean you will move forward in the selection process. Management may decide to use a score that is higher than the pass mark on any of the evaluations used throughout the selection process. Management may also decide to use top-down selection at any stage of the process.
- Applicants who to this inventory must include in their application a valid email address and make sure that this address is functional at all times and accepts messages from unknown users.
- All information obtained throughout the process, from the time of application to close of the process, may be used to evaluate the applicants. Your overall conduct and communications, including email correspondence, may be used in the assessment of qualifications and competencies.
- The information you provide in this application must be true and may be verified. Any false information may result in the rejection of your application and/or not hiring you.
- Please only check off the locations that you are truly willing and able to work from. Choosing a location that you are not truly willing and able to work from slows down the process and impacts our ability to staff positions within the Department. By submitting an application, you are confirming that you are either currently living in one of these locations or are willing to relocate to them.
- Relocation expenses will be provided in accordance with the "Addendum - Initial Appointees Relocation Program": https://www.canada.ca/en/treasury-board-secretariat/services/travel-relocation/addendum-initial-appointees-relocation-program.html
- To ensure the integrity of the selection process, the content and questions of the assessment must remain confidential. Please do not discuss or share the assessment content with anyone, including other candidates. You must complete the assessment, including screening questions, by yourself, without the help of others, including the use of unapproved internet resources and artificial intelligence. Any violation may result in potential consequences which could include your elimination from this selection process.
- If, at any point in this process or upon qualifying in this process, your Values and Ethics do not align with that of the Department of National Defence and Canadian Forces Code of Values and Ethics and Values and Ethics Code for the Public Sector, you will be eliminated from further consideration in this process. (Copy and paste these links in your browser for more information: https://www.canada.ca/en/department-national-defence/services/benefits-military/defence-ethics/policies-publications/code-value-ethics.html AND https://www.tbs-sct.canada.ca/pol/doc-eng.aspx?id=25049).
