POSITION SUMMARY
Ronald McDonald House Southwestern Ontario is seeking a Marketing & Communications Coordinator to support the organization during a transformational period, including the launch of a historic capital campaign. Reporting to the Manager, Marketing & Communications, this role provides hands-on execution and support across graphic design, social media, and internal and external communications. The successful candidate will be a versatile, detail-oriented self-starter who thrives on variety, manages multiple requests with ease, and brings consistency and care to every piece of content they touch.
This is an excellent opportunity for a marketing or communications professional looking to build broad, hands-on experience at a mission-driven organization with high community visibility.
Status: This is a newly created position
Position Type: Full-time
Artificial Intelligence: AI-supported tools may be used in parts of the selection process to help evaluate applications, however, our HR system itself does not include any AI functionality. All hiring decisions are made by people.
Compensation:
To ensure fair and equitable pay, placement within the salary range will be based on your experience, skills, and qualifications relevant to the role. Hiring salary range: $45,000 to $55,000.
Benefits include dental & extended health, 3 weeks paid vacation, 10 sick days, 2 wellness days, and flexible scheduling options
KEY RESPONSIBILITIES
Graphic Design & Content Creation
- Design social media graphics, email graphics, posters, signage, and print materials using Canva and Adobe Creative Suite, in line with established brand standards.
- Support production of donor-facing materials, capital campaign collateral, event materials, and internal communications assets.
- Maintain organized digital asset files and templates for repeatable, efficient use across the team.
Social Media
- Execute the social content calendar across platforms (Facebook, Instagram, LinkedIn), writing channel-native copy tailored to each audience.
- Monitor and respond to comments and messages in a timely manner, escalating sensitive items as needed.
- Pull basic performance reporting on social and email campaigns to support broader marketing analytics.
Internal & External Communications
- Coordinate production of the internal staff newsletter, including collecting submissions, formatting content, and managing the production timeline.
- Draft and schedule email campaigns using Blackbaud (donor communications) and Mailchimp (event promotion, stewardship, and campaign updates).
- Support website updates and basic content maintenance.
Day-To-Day Operations & Request Management
- Monitor and triage the Marketing & Communications inbox, responding to or routing requests from across the organization in a timely manner.
- Manage incoming requests from departments (Events, Philanthropy, Operations) for marketing support, following established intake and approval processes.
- Maintain the marketing request tracker and task management system to keep projects organized and on schedule.
- Provide on-the-ground support at events as needed, including photography, signage setup, and social media coverage.
Brand & Process
- Apply brand guidelines consistently across all materials and touchpoints.
- Follow documented approval processes for social posts, donor recognition content, and other external-facing materials.
- Support overall organizational consistency and professionalism in all marketing and communications output.
Diversity, Equity, and Inclusion:
- Embed DEI principles into all aspects of operations and programming, fostering an inclusive and equitable environment.
- Champion diversity, equity, and inclusion initiatives in all mission-focused activities of RMH-SWO.
QUALIFICATIONS / KNOWLEDGE REUQIRED
Education & Experience:
- Post-secondary education in Marketing, Communications, Graphic Design, or a related field preferred.
- 2-4 years of experience in marketing, communications, or graphic design; nonprofit experience an asset but not required.
- Experience supporting events or working in a fast-paced, multi-stakeholder environment is an asset.
Skills, Knowledge & Abilities:
- Proficiency in Canva and Adobe Creative Suite (Photoshop, Illustrator, or InDesign).
- Working knowledge of Mailchimp and/or Blackbaud (or similar email marketing platforms), and Meta Business Suite or native social media scheduling tools.
- Strong writing skills with demonstrated ability to adapt tone and style across different channels and audiences.
- Familiarity with Microsoft 365 (SharePoint, Teams, Forms) and Asana or similar project management tools is an asset.
- Organized and Detail-Oriented: Able to manage multiple requests, deadlines, and projects simultaneously without losing accuracy or quality.
- Collaborative: Comfortable taking direction, following established process, and contributing ideas within a small, growing team.
- Adaptable: Able to move between creative and administrative tasks throughout the day with ease.
- Strong Communicator: Confident written communicator able to adjust tone and voice across platforms and audiences.
- Mission-Driven: Genuine interest in and commitment to the mission of supporting families with critically ill or injured children.
- Integrity and Confidentiality: Discretion in handling sensitive donor, family, and organizational information.
Other Requirements:
- Current Criminal Reference Check and Vulnerable Sector Screening are required prior to the start date
- Current Standard First Aid and CPR — Pediatric (minimum)
- Clear two-step TB test
WORKING CONDITIONS
Ronald McDonald House is a safety net for families and strives to help alleviate the isolation and stress families feel when they have an ill or injured child. All staff must display care and compassion, possess emotional maturity and discretion, and respect the dignity and rights of guests, volunteers, and other staff members. Keeping confidentiality is of the utmost importance
Hours of Work: Monday – Thursday, 8:30am – 5pm
Evening and weekend availability may be required periodically to support fundraising events and community engagement initiatives.
Travel: Occasional travel to Windsor and other locations within Southwestern Ontario may be requested
Ronald McDonald House is a family centred brand and deeply values the lives of its employees inside and outside of the Ronald McDonald House. We offer a competitive salary, 4-day work week, comprehensive benefits and a generous vacation package. Ronald McDonald House is committed to principles of anti-oppression and employment equity. We strongly encourage members of Indigenous, ethno-racial, LGBTQ+, Francophone, immigrant, refugee, differently abled, and other equity-seeking groups to apply and self-identify. If accommodation is required during the hiring process, please inform the hiring manager or committee once you have been selected for an interview. We thank all interested applicants, but only those selected for an interview will be contacted.
Pay: $45,000.00-$55,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Mileage reimbursement
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program
- Work from home
Work Location: In person
