Job Type Regular Full-Time
Remote Type Onsite
Location Vancouver, Canada
Posting Range $45,000 - $60,400
Number of positions 01
Family is part of Definity, a Canadian multi-channel, property, and casualty insurance company whose success is founded on our family of companies’ long history of delivering a superior experience for those who count on us. We’re proud to help our customers, broker partners, employees, and communities adapt and thrive in a world of constant change. Our success in transforming into a digital leader in our industry is driven by a talented and engaged team with a passion for innovation and high performance.
To us, a seamless user experience is as important as the people behind it. That’s why we hire the most service-oriented individuals in BC and empower them with the tools they need to wow both our broker network and their clients. If a vibrant atmosphere with great people and an ambitious culture sounds like your kind of fit, apply to join us today.
Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.
Family offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.
What can you expect in this role?
Reporting to the Manager, Human Resources, with daily oversight from the Reception and Office Services Coordinator, the Office Services Assistant is the first point of contact for visitors and employees. This role plays a key part in ensuring smooth day-to-day office operations while delivering a professional and positive experience for all interactions. The role also represents the face of the business and is responsible for creating a positive and professional first impression.
The successful candidate is highly organized, approachable, and proactive, with the ability to manage multiple responsibilities while maintaining a high level of service and professionalism. They must be Comfortable completing computer-based administrative tasks within established timelines, with strong verbal and written English communication skills. Receptive to direction, eager to learn, and proactive in supporting team priorities.
The full job description will be provided during interview.
What you’ll do?
Responsibilities
- Welcome visitors, manage sign-in procedures, and direct them appropriately
- Answer and route incoming calls, providing general company information, and monitor/log client calls and complaints for timely escalation.
- Manage incoming and outgoing mail, courier services, and daily deliveries
- Maintain records for security access cards and building entry and maintain accurate records for audit purposes
- Monitor and manage the general inquiry inbox, routing requests as needed
- Assist with invoice processing and cheque tracking
- Maintain office supply levels and keep shared spaces organized and stocked
- Support meeting logistics, desk bookings, onboarding/offboarding coordination including security notifications and equipment coordination
- Provide administrative support across departments (HR, Marketing, Underwriting)
- Assist with event coordination, including logistics and catering
- Act as a liaison with building management and report facility issues
- Provide backup support to the Office Services Coordinator and assist with ad hoc tasks.
What you bring?
Qualifications & Experience
- High school diploma required; some post-secondary education preferred
- Previous office or administrative experience is an asset
- Experience using Microsoft Office applications
Skills & Competencies
- Strong verbal and written English communication skills
- Excellent customer service and interpersonal skills
- Level 1 First Aid certification, or willingness to obtain, to support onsite coverage
- Organized with strong time-management abilities
- Professional, friendly, and approachable demeanor
- Reliable with a positive, “can-do” attitude
- Able to take direction and follow processes effectively
- Ability to work collaboratively in a team environment
- Willingness to learn and take initiative
- Ability to occasionally lift up to 30 lbs
This role is fully onsite in downtown Vancouver
Interested in this role, but don't meet every requirement? We encourage you to apply! We value diverse experiences and perspectives—great people bring value in many ways. If you believe you can excel in this role, tell us how. At Family, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.
What's in it for you?
- Competitive salary and benefits, including Retirement savings program with company-matched RRSP contributions and Company share ownership program.
- Generous time away, including vacation, personal leave, and birthday leave.
- Paid volunteer days and company matching on charitable donations.
- Opportunities to learn and grow across departments - educational resources, tuition assistance, and paid time off to study for exams.
- Supportive and collaborative work environment
- Wellness and recognition programs
- Discounts on products and services
- Focus on inclusion with employee groups, access to BIPOC counsellors, and access to programs for working parents.
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
You must be legally entitled to work in Canada. Qualified candidates are asked to please submit a cover letter outlining their suitability for this opportunity and a copy of their resume in one document.
We would like to thank all candidates for showing interest in this role and our company; however, only those selected for further consideration will be contacted.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting:
[email protected].
