Vancouver British, Columbia And tourism sales Jobs – 29 Openings This Week

Reservations Agent
Pan Pacific Vancouver —Vancouver, BC
- $26.34 an hour
- Weekends as needed
- Marketing
- Microsoft Office
- Databases
Quick apply
Marketing & Design Supervisor
UP Vertical Farms —Pitt Meadows, BC
- $55,000–$60,000 a year
- Weekends as needed
- Sales
- Marketing
- English
- Disability insurance
- Dental care
Quick apply
8d
Marketing & Design Supervisor
UP Vertical Farms —Pitt Meadows, BC
- $55,000–$60,000 a year
- Weekends as needed
- Sales
- Marketing
- English
- Disability insurance
- Dental care
Quick apply
Museum Cafe Associate (full-time)
Britannia Mine Museum —Britannia Beach, BC
- $20–$22 an hour
- Full-time
- Customer service
- Basic math
- Finance
12d
Museum Retail Associate - Saturdays & Sundays
Britannia Mine Museum —Britannia Beach, BC
- $20–$22 an hour
- Every Weekend
- Customer service
- Basic math
- Finance
12d
Assistant (Tour Operations Assistant)
Glodalduniya Tours —Delta, BC
- $17.95–$22.00 an hour
- Temporary
- Hospitality
- Customer service
- English
- Flexible schedule
Quick apply
Lodge Manager (Remote Location, year-round position)
Bell2 Lodge —British Columbia
- From $290 a day
- Full-time
- Microsoft Word
- Hospitality
- Google Suite
- Dental care
- Life insurance
Quick apply
Restaurant Supervisor
Capilano Group —Vancouver, BC
- $23.56 an hour
- Weekends as needed
- Bar
- Supervising experience
- Restaurant
Quick apply
Retail Sales Associate
Capilano Group —North Vancouver, BC
- $18.50–$19.50 an hour
- Part-time
- Bar
- Sales
- Cashiering
Quick apply
6d
Banquet Supervisor
Capilano Group —Vancouver, BC
- $23.56 an hour
- Weekends as needed
- Serving
- Bar
- Sales
Quick apply
Sales Manager (Temporary 13 months)
Civic Hotel —Surrey, BC
- $68,000–$73,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Dental care
Accountant
North Coast Hotel & Resort Group —Richmond, BC
- $50,000–$55,000 a year
- Full-time
- Hospitality
- Microsoft Excel
- Sales
Quick apply
Catering and Event Coordinator
Vancouver Aquarium —Vancouver, BC
- $39,000–$58,000 a year
- Weekends as needed
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
7d
Junior and Year-Round Groups Director
Oxford International Education Group —Vancouver, BC
- $80,000–$85,000 a year
- Weekends as needed
- Management
- Sales
- Data analysis skills
Quick apply
6d
Vacation Consultant
Armstrong Collective —Vancouver, BC
- $50,000 a year
- Overtime
- Hybrid work
- Hospitality
- Sales
- High school diploma or GED
- Disability insurance
- Dental care
Brand Ambassador
Harbour Air Ltd —Vancouver, BC
- Temporary
- Hospitality
- Sales
- Customer service
Quick apply
Director, Agency Sales and Partnerships
Flair Airlines Ltd. —Vancouver, BC
- Full-time
- Sales
- Marketing
- Presentation skills
- Disability insurance
- Dental care
Quick apply
11d
Group Coordinator
Pan Pacific Vancouver —Vancouver, BC
- $28.97 an hour
- Full-time
- Microsoft Excel
- Marketing
- Microsoft Office
Quick apply
5d
Guest Experience Guide
Flyover Attractions —Vancouver, BC
- $18 an hour
- Part-time
- Hospitality
- Public speaking
- English
Quick apply
Director of Sales
Pan Pacific Vancouver —Vancouver, BC
- $125,000–$140,000 a year
- Full-time
- Management
- Sales
- Microsoft Office
Quick apply
Hotel & Restaurant Marketing Manager
Versante Hotel —Richmond, BC
- $75,000–$90,000 a year
- Full-time
- Hospitality
- Management
- Sales
- Dental care
Quick apply
12d
Senior Events Coordinator - Nest Catering & Conferences
Alma Mater Society of UBC Vancouver —Vancouver, BC
- $31.24 an hour
- Temporary
- Sales
- Customer service
- Microsoft Office
Quick apply
10h
Junior Cluster Revenue Manager
Coast Hotels —Vancouver, BC
- $62,000–$65,000 a year
- Full-time
- Microsoft Excel
- Sales
- Customer service
Quick apply
Key Accounts Manager - YVR (Hybrid Sales)
Vacances Air Canada / Air Canada Vacations —Vancouver, BC
- $60,000–$70,000 a year
- Weekends as needed
- Hybrid work
- Microsoft Powerpoint
- Bilingual
- CRM software
- Dental care
Quick apply
Senior Manager, Partner Relations - Tours, Sun & Sand
Ensemble —Vancouver, BC
- $85,000–$100,000 a year
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
Quick apply

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Reservations Agent

Pan Pacific Vancouver
Vancouver, BC

Quick apply

Job details

Full-time

Skills

Marketing
Upselling
Post-secondary education
Microsoft Office
Databases
Organizational skills
Computer skills
Communication skills
Marketing
Hotel experience
Time management

Full job description

POSITION SUMMARY

Reporting to the Reservations Manager, the successful candidate will be responsible for all aspects of the reservation service for the hotel providing guests with friendly, courteous telephone service while selling highest possible rates and maximizing of room revenue.

KEY RESPONSIBILITIES

The key responsibilities of the Reservations Agent include but are not limited to:

Provides superior service for all guest calls; answers internal and external phone promptly, professionally with a friendly greeting & identifying self; addresses guest by name and uses callers name minimum 3 times during the interaction.
Explains room rate structure, available rooms, method of payment/guarantee and cancellation policies, facilities and services; collects pre-registration information e.g. (name, e-mail, CC number, etc.)
Enters guest reservation details into Opera system; reviews and sends written confirmation to the guest
Completes reservations and other duties in an efficient and accurate manner; offers further assistance within the hotel Services and facilities to all callers; promotes Hotel facilities to guests through selling and up-selling
Reserves callers in hotel restaurants for dine-in and/or refer to restaurant managers as appropriate.
Receive and processes room service orders using Silverware. Ensure accuracy of the orders at the point of sale and liaise with servers and/or kitchen for any menu modifications. Learn and stay updated on the In-Room Dining Menu. Escalate any discrepancies to supervisors.
Enter wake-up calls into the system accurately and track daily. Assist with manual wake-up calls when the system is unavailable.
Actions in-house guest requests promptly and accurately by engaging the right department and dispatching requests accordingly, e.g. delivery of rollaway beds, laundry pickup, service requests or any other assistance that in-house guests may require.
Answers guest requests (letters, fax, E Mails) promptly; manages Reservations / Service One In-Boxes and actions all emails and notifications no later than within 24 hours with a goal of having mailboxes cleared each business day for the day. Attends departmental meetings.
Enters reservation data from Faxes, Reservation forms, Rooming list into Opera
Monitors emergency line and safety panels, actions any 911, 4500 calls or security panel alerts promptly.
Manages guest complaints and escalates whenever appropriate to appropriate Department Head/Duty Manager.
Assists group coordinators with the review and actioning of group resumes from Sales Department, and inventory balancing, as assigned. Communicates and exchanges information with Hotel Sales Department, Revenue Department and Front Desk.
Maintains department equipment and reports equipment loss or damage to the Supervisor.
Ensures all duties on the task list are completed
Performs Tour administration responsibilities as assigned. This involves; evaluating requests from Tour groups, inputting rooming lists, setting up billing & communicating directly with tour Sales Manager.
Understands the need and willingness to work in other related departments during peak periods as required (i.e. Front Desk).
Maintains professional business confidentiality as required
Perform other related duties as required

COMPETENCY PROFILE

Knowledge of Hotel protocols; uses a friendly, professional telephone manner and possess excellent communication skills; Knows how to respond to any reservation request; completes reservations and other duties in an efficient and accurate manner
Must possess excellent organizational skills, time management, with an ability to multitask & meet deadlines in a high-pressure work environment
Requires long periods of sitting in front of a computer; must have demonstrated the ability to work with minimal supervision
Maintains the highest standard of professionalism, ethics, grooming and attitude towards guests, clients and other associates; contributes an energetic and positive attitude to the hotel atmosphere

SELECTION CRITERIA

Qualifications and Technical Experience

Two years of previous experience in Front Office/Reservations or a similar environment preferred.
Post-Secondary education in Hospitality Management and/or Tourism & Marketing program preferred.
Demonstrated experience in selling and the ability to upsell is required.
Attention to Detail is essential, and long periods of concentration are required.
Computer Skills - Demonstrated ability with regard to computer skills, including an intermediate level of Microsoft Office Suite, proficiency with e-mail, Internet and database applications required. Experience using hotel programs - Opera is an asset.
Ability to multi task in a fast paced environment including answering phone calls, and replying to e-mails, while executing everyday tasks required.
Experience with high-volume telephone calls is an asset.
Proven written and verbal communication skills with demonstrated experience in producing professional documents and communications; Additional language an asset.
Status: Full-time hourly (unrestricted availability required)
Schedule: Flexibility Required: Rotating Shifts and Weekends Required (Assignment of hours will be subject to business demand, and may be increased or reduced due to seasonal fluctuations)

Quick apply

Refine Your Search

and tourism sales jobs in vancouver british, columbia

Reservations Agent

Marketing & Design Supervisor

Marketing & Design Supervisor

Museum Cafe Associate (full-time)

Museum Retail Associate - Saturdays & Sundays

Assistant (Tour Operations Assistant)

Lodge Manager (Remote Location, year-round position)

Restaurant Supervisor

Retail Sales Associate

Banquet Supervisor

Sales Manager (Temporary 13 months)

Accountant

Catering and Event Coordinator

Junior and Year-Round Groups Director

Vacation Consultant

Brand Ambassador

Director, Agency Sales and Partnerships

Group Coordinator

Guest Experience Guide

Director of Sales

Hotel & Restaurant Marketing Manager

Senior Events Coordinator - Nest Catering & Conferences

Junior Cluster Revenue Manager

Key Accounts Manager - YVR (Hybrid Sales)

Senior Manager, Partner Relations - Tours, Sun & Sand

I want to receive the latest job alerts for and tourism sales in vancouver british, columbia

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