victoria british, columbia guest agent Jobs – 16 Openings This Week

Guest Services Manager
Oceanfront Suites at Cowichan Bay —Cowichan Bay, BC
- From $52,000 a year
- 8 hour shift
- Management
- Hotel
- Supervising experience
- Dental care
Quick apply
3d
Front Desk Agent
Prestige Hotels and Resorts —Sooke, BC
- $18.50–$20.00 an hour
- Part-time
- Customer service
- Hotel
- First Aid Certification
Quick apply
11d
Full-Time or Part-Time Guest Service Agent
The Victoria Regent Waterfront Hotel & Suites —Victoria, BC
- $23–$25 an hour
- Part-time
- Bilingual
- Hospitality
- Customer service
- Dental care
- Paid time off
Quick apply
4d
Guest Services Agent
Evergreen Hospitality Group —Victoria, BC
- $22–$25 an hour
- Seasonal
- English
- Hotel
- Front desk
Quick apply
1d
Guest Experience Agent
Brentwood Bay Resort —Victoria, BC
- $21–$23 an hour
- Full-time
- Microsoft Outlook
- Hotel
- Front desk
- Dental care
Quick apply
Night Guest Agent
FAIRMONT —Victoria, BC
- $21.29–$24.33 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Dental care
- Vision care
Quick apply
9d
Night Auditor (Part Time)
Accent Inns Inc. —Victoria, BC
- $20.50–$22.50 an hour
- Part-time
- Hotel
- Front desk
- Dental care
Quick apply
3d
Guest Services Agent
Adrena LINE Zipline Adventure Tours —Sooke, BC
- $20 an hour
- 8 hour shift
- Hospitality
- CPR Certification
- Sales
Hotel Front Desk Agent
Sidney Pier Hotel & Spa —Sidney, BC
- From $23 an hour
- Weekends as needed
- Hospitality
- Hotel
- First Aid Certification
- Store discount
- Wellness program
Quick apply
Night Auditor/Front Desk Agent - Full Time + Full Medical Benefits
Villa Eyrie Resort —Victoria, BC
- $24 an hour
- Weekends as needed
- Hospitality
- Sales
- Customer service
- Store discount
- Disability insurance
Quick apply
Part Time - Front Desk Agent
Sooke Harbour House (New) —Sooke, BC
- $21–$24 an hour
- Part-time
- Hospitality
- Customer service
- English
Quick apply
1d

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Guest Service Agent - Sheraton Fallsview Hotel
Sheraton Fallsview —Niagara Falls, ON
Demonstrated reading comprehension ability to assist guests with hotel and local tourism information. Promoting room upgrades, hotel amenities, and local…
$18.20–$18.58 an hour
Quick apply
14d
Front Desk Agent
Niagara Hospitality Hotels —Niagara Falls, ON
Our Front Desk Agents are responsible for greeting guests, responding to guest concerns in a polite and friendly manner and advising guest on all the hotel…
$17.60 an hour
Quick apply
7d

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Guest Services Manager

Oceanfront Suites at Cowichan Bay
Cowichan Bay, BC

Quick apply

Job details

Full-time
3 days ago

Benefits

Extended health care
Dental care
On-site parking

Skills

Management
Supervising experience
Team management
Front desk
Guest services
Leadership
Communication skills
Hotel experience

Full job description

About Us

Nestled along the picturesque shores of Cowichan Bay, Oceanfront Suites offers an idyllic retreat for our guests with stunning views, spacious accommodations, and exceptional hospitality. We pride ourselves on creating memorable guest experiences through professional service, teamwork, and operational excellence.

Oceanfront Suites at Cowichan Bay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Summary

Oceanfront Suites at Cowichan Bay is seeking a dedicated and experienced Guest Services Manager to oversee Front Desk and Guest Services operations. This leadership role is responsible for ensuring smooth daily Front Office operations, maintaining exceptional guest satisfaction, supporting team development, and acting as a key communication link between departments.

This is a hands-on operational management role. The successful candidate must be comfortable actively assisting with Front Desk operations and covering shifts when operationally required, including during staff shortages, sick calls, vacations, or high occupancy periods.

The ideal candidate will have previous hotel Front Desk leadership experience, strong operational knowledge, excellent communication skills, and the ability to perform effectively in a fast-paced hospitality environment.

Key Responsibilities

Front Desk & Guest Services Operations

Oversee daily Front Desk and Guest Services operations
Ensure exceptional guest service standards are consistently maintained
Handle guest concerns, complaints, and service recovery professionally and efficiently
Assist Front Desk Agents during busy operational periods including check-ins and check-outs
Provide direct operational support and cover Front Desk shifts when required due to staffing shortages, call-ins, vacations, or business demands
Monitor arrivals, departures, VIP guests, room status, and operational priorities
Ensure smooth communication and coordination between Front Desk, Housekeeping, Maintenance, and other hotel departments
Maintain professionalism, organization, and operational consistency within the department
Assist with operational decision making and problem solving throughout daily operations

Leadership & Team Development

Supervise, coach, and support Front Desk Agents and Night Audit staff
Assist with recruitment, onboarding, and training of new employees
Prepare Front Desk schedules and assist with staffing coordination
Monitor employee performance and provide coaching and support as needed
Foster a positive, professional, and team-oriented work environment
Ensure hotel policies, procedures, and service standards are followed consistently

Administrative & Operational Responsibilities

Assist with payroll review and scheduling management
Monitor Front Desk inventory and ordering of supplies
Support upselling and revenue enhancement initiatives
Prepare operational reports and assist with departmental planning
Ensure proper cash handling and audit procedures are followed
Participate in Manager on Duty responsibilities as required
Assist with operational emergencies and guest escalations as required

Qualifications

Minimum 2 years hotel Front Desk supervisory or management experience required
Previous hotel experience is mandatory
Strong knowledge of hotel Front Office operations
Strong leadership and team management abilities
Excellent communication and interpersonal skills
Strong organizational and multitasking skills
Ability to remain calm and professional in a fast-paced environment
Experience with hotel property management systems preferred
Knowledge of hotel operations and guest service standards
Flexible availability including evenings, weekends, holidays, and occasional shift coverage as required
Strong problem-solving and decision-making abilities

Compensation & Benefits

Pay: Starting from CA$52,000 annually, based on experience

Additional pay:

Bonus pay

Benefits:

Dental care
Extended health care
On-site parking

Schedule:

8 hour shift
Weekends and holidays as required

Pay: From $52,000.00 per year

Benefits:

Dental care
Extended health care
On-site parking

Work Location: In person

Quick apply

Refine Your Search

guest agent jobs in victoria british, columbia

Guest Services Manager

Front Desk Agent

Full-Time or Part-Time Guest Service Agent

Guest Services Agent

Guest Experience Agent

Night Guest Agent

Night Auditor (Part Time)

Guest Services Agent

Hotel Front Desk Agent

Night Auditor/Front Desk Agent - Full Time + Full Medical Benefits

Part Time - Front Desk Agent

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