Front desk agents, night auditors, breakfast attendants Jobs

Front Desk Agent - Black Diamond Club
Pomeroy Kananaskis Mountain Lodge —Kananaskis, AB
- $20 an hour
- Weekends as needed
- Microsoft Outlook
- Hotel
- Cashiering
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1d
Front Desk Agents, Night Auditors, Breakfast attendants
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- From $17.60 an hour
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- English
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- $18.25 an hour
- Part-time
- Microsoft Outlook
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Marriott International, Inc —Toronto, ON
- $30.50–$32.50 an hour
- Part-time
- Experience working with individuals with disabilities
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Marriott International, Inc —Burnaby, BC
- $26–$29 an hour
- Part-time
- No experience needed
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- $21.51 an hour
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- Bar
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AUBERGE KUUJJUAQ INN —Kuujjuaq, QC
- $24.16 an hour
- Full-time
- Microsoft Word
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Front Desk Receptionist
Dr. Nathan Grebe and Associates —Chelmsford, ON
- $25–$28 an hour
- Full-time
- Hospitality
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4d
Night Auditor/Front Desk
Quality Inn & Suites Sydney —Sydney, NS
- $16.75 an hour
- Full-time
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Best Western Plus Peace River —Peace River, AB
- $17–$18 an hour
- Part-time
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The Kanata Bonnyville —Bonnyville, AB
- From $18 an hour
- Part-time
- Hospitality
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- From $20.60 an hour
- Part-time
- Hospitality
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Coast Hillcrest Hotel —Revelstoke, BC
- $20–$22 an hour
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Guest Services Agent/Night Audit
Accent Inns Inc. —Tofino, BC
- $18.50–$20.50 an hour
- Full-time
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Front Desk Receptionist (Part-Time Evenings)
NESTERRA Massage Therapy —Winnipeg, MB
- $16–$19 an hour
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High Prairie Inn —High Prairie, AB
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Front Desk Guest Experience Specialists & Night Auditors ~ FT/PT, Seasonal, Casual
Balcomo - A Ramada by Wyndham Penticton —Penticton, BC
- From $20 an hour
- Part-time
- Customer service
- No experience needed
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Amsterdam Inn & Suites —Sussex, NB
- $15.90–$16.90 an hour
- Part-time
- Sales
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Best Western Plus Dartmouth —Dartmouth, NS
- $16.75 an hour
- Full-time
- Serving
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Night Audit Front Desk Agent
John Ross & Sons Ltd. —Halifax, NS
- $18 an hour
- Part-time
- Hotel
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9d
Front Desk | Abbotsford
Cactus Club Cafe Abbotsford —Abbotsford, BC
- $18.25–$19.75 an hour
- Part-time
- Front desk
- Guest services
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Front Desk | Idylwyld Drive
Cactus Club Cafe Saskatoon —Saskatoon, SK
- $15.35–$16.00 an hour
- Part-time
- Front desk
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Front Desk | English Bay
Cactus Club Cafe English Bay —Vancouver, BC
- $18.25–$21.00 an hour
- Full-time
- Front desk
- Guest services
- Restaurant

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Front Desk Agent - Black Diamond Club

Pomeroy Kananaskis Mountain Lodge
Kananaskis, AB

Quick apply

Job details

Full-time

Skills

Microsoft Outlook
Hotel and accommodations experience
ProServe
Complaint handling
Cashiering
Hotel guest services experience
Hospitality Management
Customer service orientation
Organizational skills
Front desk
Cleaning
Guest services
OPERA
POS systems
Guest issue resolution
Communication skills

Full job description

Front Desk Agent - Black Diamond Club

Rate of Pay: $20.00 per hour

THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.

Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!

The Role:

As a Front Desk / Concierge at our Black Diamond Club in the Rooms Division, you will play a key role in exceeding guest expectations and shaping their impression of our Lodge. Success in this role requires handling a multitude of tasks in an intense, ever-changing environment and making business decisions upholding the highest guest service standards.

In this highly visible position, you will be responsible for the first and last impression, the check-in and check-out process, guest communication, and delivering authentic hospitality to each and every guest. You will act as an ambassador to help guests in rediscovering the beauty of the Canadian Rockies through various activities inside and outside the resort while promptly addressing their needs, collaborating with other departments, and exceeding expectations with exceptional service.

Job Duties:

Be proficient in all front desk responsibilities, including efficiently checking guests in and out using OPERA software, accurately posting charges, creating itineraries prior to guest arrivals, and handling auditing and reporting tasks.
Provide professional, and attentive service at all times while building personal connections to understand and anticipate guest needs.
Proactively seek guest feedback, follow up promptly, and take actionable steps to resolve guest complaints to exceed expectations and service recovery.
Foster strong and effective communication and promote seamless teamwork amongst other departments such as Housekeeping, Food and Beverage, Sales, and Banquets.
Responding to guest's requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by planning or identifying appropriate providers.
Supporting team members in maintaining a clean and welcoming lounge by performing tasks such as clearing tables, replenishing glassware, polishing surfaces, and ensuring overall tidiness and organization.
Demonstrate flexibility by being available to work various shifts, including mornings, afternoons, evenings, and holidays.
All other duties as assigned.

Employment Experience and Educational Requirements:

To be considered for this role, you have experience with OPERA, POS systems, Excel and Outlook.
Able to work well under pressure in a fast-paced environment.
Previous hotel front office experience or education completed within hospitality sector required.
Degree or Diploma in Hospitality is preferred but not required.
Professional in presentation and demeanor.
Self-motivated, excellent organizational skills and proven ability to work well under pressure.
Must have a valid Alberta ProServe certificate.

Physical Demands:

Required to stand for extended periods throughout the shift
Repetitive hand, wrist, and finger movements (typing, data entry, processing payments, handling key cards, operating office equipment)
Frequently reaching and extending arms to provide guests with key cards, invoices, and other documents.
Regular bending, light crouching, and twisting to access drawers, printers, office supplies, and guest amenities
Occasional lifting, carrying, pushing, or pulling of light to moderate items (e.g., guest luggage, guest packages or office supplies.
Verbal communication requiring clear speaking and active listening for extended periods in a fast-paced, guest-facing environment.
Flexibility to work varied shifts, including mornings, evenings, weekends and holidays based on business levels.

Amazing Perks:

Marriott Employee Travel program providing you with discounted room rates and food and beverage discounts at any of Marriott's chain of hotels.
Personal days: 5 per year after 90 days of continued full-time employment
Food and Beverage discounts at ALL 6 of our dining outlets
Growth and development opportunities, both personal and professional
Onsite staff accommodations which include a residence convenience store and employee gym
One meal per day in our employee cafeteria (taxable benefit)
Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
Shuttle access to Calgary and Canmore
Health and Wellness benefits (some restrictions may apply)
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Discounted access to our Nordic Spa*
Discounted Ski Pass and Golf rates*
Kananaskis Parks Pass

Apply now or visit us to learn more information at www.livetheadventure.ab.ca

Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699

*Season Availability, subject to cut off dates.

Quick apply

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