Position Summary
At Big Brothers Big Sisters of Langley, we enable life-changing mentoring relationships to ignite the power and potential of young people. Since 1974, we have been matching children with adult role models in professionally supported mentoring relationships that help them achieve their biggest possible futures. With the guidance and support of a mentor, youth are reminded that they can be anything they dream of being. Mentoring relationships change young people's lives. With training and professional support, Big Brothers Big Sisters mentors form strong developmental relationships with their mentees that express care, challenge growth, share power, and expand possibilities.
We have an exciting opportunity for a positive, experienced, and relationship-focused professional to join our team as a Senior Mentoring Coordinator. This role combines direct case management with program leadership and staff support.
You will carry and actively manage a caseload of mentoring matches, ensuring relationships are safe, meaningful, and impactful. At the same time, you will provide guidance, coaching, and support to Mentoring Coordinators, helping to ensure consistent, high-quality program delivery across the agency.
This is an ideal opportunity for someone who is passionate about mentoring, skilled in relationship-building, and ready to take on a senior role that blends hands-on work with leadership and program quality oversight.
Is this you?
You’re a warm, responsible, and empathetic leader who thrives on meaningful connection. You understand the power of mentorship and are committed to helping children and youth feel seen, supported, and empowered.
You are both detail-oriented and big-picture focused, able to manage a caseload while also supporting colleagues and strengthening program quality. You enjoy coaching others, solving problems, and contributing to a collaborative team environment.
What you will be doing:
- Manage and support a caseload of mentoring matches, ensuring relationships are safe, consistent, and impactful
- Coach and guide volunteers through challenges and successes with practical tools and encouragement
- Facilitate group and match-based activities to build connection, engagement, and community
- Maintain accurate and timely documentation, including case notes, files, and database records
- Connect families, youth, and volunteers to community resources and build partnerships with service providers
- Provide coaching, support, and consultation to Mentoring Coordinators to strengthen case management practices
- Support onboarding and training of staff, including modeling best practices in mentoring support
- Monitor and help balance team caseloads to ensure sustainability and quality service delivery
- Support program quality assurance efforts, including participation in file reviews and continuous improvement processes
- Track and support data-driven outcomes, ensuring accurate reporting, alignment with funding requirements, and achievement of program targets
- Collaborate with the Executive Director and team to address program needs, challenges, and opportunities
- Participate in team meetings, agency initiatives, and community engagement activities, including events and fundraising
What you bring:
- Minimum 2-year post-secondary diploma with related experience (required) or Bachelor’s degree (preferred)
- 3–5 years’ experience in mentoring, youth services, or social service program delivery
- Experience in case management and supporting complex relationships
- Demonstrated ability to coach, guide, or support staff
- Strong understanding of child and adolescent development
- Excellent communication, organizational, and problem-solving skills
- Experience working with diverse children, youth, families, and volunteers
- Understanding of data-driven program outcomes, including experience tracking metrics, supporting evaluation processes, and ensuring alignment with grant and funder reporting requirements
- Proficiency with Microsoft Office, databases, and case management systems
- Ability to balance administrative and direct service work effectively
- Availability for occasional evening work
- Ability to lift 25 lbs
- Valid driver’s license and access to a vehicle (required)
What we offer:
- An opportunity to do meaningful work and make a positive impact in the community
- A supportive, positive and engaging work environment
- A commitment to work/life balance for employees
- An hourly salary range of $31.50-$33.50
- 2 weeks paid vacation
- An excellent benefits package including extended health care and matched RRSP
If this position sounds like you, please let us know why by submitting your resume and cover letter to Roslyn Henderson at [email protected]
Please use the Subject Line: Senior Mentoring Coordinator
Applications will be reviewed as they are received so we encourage candidates to apply as soon as possible.
If your background and qualifications match the position requirements, we will contact you.
Pay: $31.50-$33.50 per hour
Benefits:
- Dental care
- Extended health care
- Flexible schedule
- Mileage reimbursement
- On-site parking
- RRSP match
Work Location: In person
