We are looking for a Patient Advocate with a background in Kinesiology, Exercise Science, Movement Sciences, or a related field to join our OWC team! This position is ideal for someone who has a strong understanding of movement, health, wellness, rehabilitation, and the importance of a comprehensive approach to patient care. An individual who enjoys working directly with patients, and understands the value of a full-body, multidisciplinary approach to care. This means working alongside a diverse team of practitioners, supporting patients in understanding their care, developing the awareness of their body, and helping connect them with the services and expertise that best support their health and wellness goals.
At OWC, we foster a culture of openness, inclusivity, continuous learning, and work-life balance, while supporting our team members in achieving their own career ambitions. You’re not just joining a workplace—you’re joining a purpose-driven team committed to making a meaningful difference in the health and wellness of our communities.
About the Role
The primary focus of this position is to act as a Patient Advocate within the clinic. You will work closely with our practitioners to help patients understand their recommended care, why specific services may be appropriate for them, and how different practitioners and services can work together to support their overall health and goals.You will help bridge the gap between the practitioner’s clinical recommendations and the patient’s understanding of their care plan. This role will also include administrative responsibilities to support the day-to-day operations of the clinic and create a seamless patient experience.
Key Responsibilities
Duties:
● Assist practitioners with patient care plans, education and full-body scans, follow-ups, and ongoing maintenance.
● Assist with educating scan findings, treatment recommendations, and OWC services within professional scope.
● Clearly communicate the purpose and value of the services offered at OWC.
● Educate patients on the importance of looking at the body as a whole, rather than treating concerns in isolation.
● Provide knowledgeable and insightful information for patients throughout their care journey in an approachable manner.
● Connect patients with appropriate practitioners, services, and resources.
● Support scheduling, patient inquiries, payments, direct billing, and general clinic administrative tasks.
● Maintain accurate records and communicate patient questions or concerns to practitioners.
● Support the clinic team with other administrative and operational duties as required.
QualificationsRequired
● Degree or diploma in Kinesiology, Exercise Science, Health Sciences, or a related field.
● Understanding of human movement, anatomy, exercise, wellness, and/or rehabilitation principles.
● Excellent verbal and written communication skills.
● Ability to explain health and wellness concepts in a clear, approachable manner.
● Strong interpersonal skills and a patient-first mindset.
● Ability to work collaboratively with multiple practitioners and disciplines.
● Strong organizational skills and attention to detail.
● Ability to multitask effectively in a fast-paced clinical environment.
● Professional, mature, compassionate, and personable demeanor.
● Passion for health, wellness, rehabilitation, and preventative care.
What We’re Looking For
The ideal candidate is someone who:
● Is genuinely passionate about helping people improve their health and quality of life.
● Understands that patient education is a critical component of successful care.
● Can confidently communicate and assist with patient needs.
● Is comfortable discussing a variety of health, wellness, movement, and rehabilitation services.
● Can recognize when a patient may benefit from another service or practitioner and facilitate a cross-referral when necessary.
● Has a strong understanding of the value of multidisciplinary and full-body care.
● Is proactive, organized, and comfortable taking initiative.
● Builds trust and communicates with empathy.
● Is comfortable supporting both the clinical and operational sides of a busy clinic.
● Wants to grow within a health and wellness environment and contribute to the long-term development at OWC.
● Will create a patient experience that moves beyond simply booking appointments and checking patients in.
Why Join Optimum Wellness Centres?
At OWC, we believe that exceptional patient care goes beyond treating an individual symptom. Our goal is to help patients better understand their bodies and connect them with the appropriate practitioners and services to support their overall health and wellness.
This role provides an opportunity to work alongside a multidisciplinary team while developing valuable experience in patient advocacy, health education, care coordination, clinical operations, and patient experience. You will play an important role in helping patients understand and engage with their care while contributing to a positive, collaborative, and professional clinic environment.
Application Instructions
If you are passionate about health and wellness, have a background in Kinesiology or a related field, and are excited about helping others better understand and navigate their care, we encourage you to apply. Please submit your resume and cover letter outlining your relevant experience, education, and why the Patient Advocate position is right for you. We look forward to hearing from you!
*Evening and weekend availability may be required*
At Optimum Wellness Centres, we are proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all individuals are respected, valued, and supported.
Job category/search terms: Patient Advocate, Kinesiologist, Clinic Assistant, Patient Coordinator, Health & Wellness, Care Coordinator.
Pay: $20.00-$22.00 per hour
Application question(s):
- Do you have your Kinesiology degree in Canada?
Work Location: In person
