For Experienced Treatment Coordinators Who Want to Operate at the Highest Level
Aylmer Dental Care Centre is seeking an exceptional Senior Treatment Coordinator to join our growing multidisciplinary specialty centre.
This is not an entry-level role, and it is not a stepping stone position.
We are looking for a seasoned dental professional who can confidently guide patients through complex treatment decisions, coordinate care across multiple specialties, and deliver an outstanding patient experience from consultation to completion.
Our ideal candidate combines exceptional interpersonal skills with deep dental knowledge, strong organizational abilities, and a proven track record of helping patients move forward with recommended care.
If you are the person patients instantly trust, doctors rely on, and team members turn to for answers, we would love to meet you.
About Us
Aylmer Dental Care Centre is a comprehensive specialty and multidisciplinary dental centre serving patients and referring offices throughout Southwestern Ontario.
Our services include:
- Implant Dentistry
- Oral Surgery
- IV Sedation & General Anesthesia
- Periodontics
- Orthodontics
- Myofunctional Therapy & Airway Care
- Endodontics
- Pediatric Dentistry
- Dentures & Full-Arch Rehabilitation
- Complex Restorative Dentistry
- Access to Care and Accommodations for Patients with Uniquenesses
We believe exceptional dentistry deserves an exceptional patient experience.
Our Treatment Coordinators play a critical role in making that happen.
What Makes This Role Different
This position involves far more than reviewing treatment plans and booking appointments.
You will regularly help patients navigate:
- Complex implant treatment
- Full-mouth rehabilitation
- Sedation and surgical procedures
- Orthodontic treatment
- Interdisciplinary treatment plans
- Significant healthcare investments
You will become a trusted guide for patients during some of the most important decisions they make regarding their health, confidence, and quality of life.
Additionally, you will play an important role not only in supporting patients, but also in fostering strong relationships with our referring offices. Your professionalism, communication, responsiveness, and attention to detail help ensure both patients and referring providers feel confident entrusting us with their care.
We Are Looking For Someone Who:
Builds Trust Effortlessly
Patients feel comfortable with you.
You listen well, communicate clearly, and can explain complex treatment in a way that makes sense.
You help patients feel informed and confident rather than pressured.
Has Exceptional Dental Knowledge
You understand dentistry well beyond basic terminology.
You are comfortable discussing treatment across multiple disciplines and can confidently answer patient questions regarding procedures, sequencing, timelines, benefits, risks, and alternatives.
Thrives in a Fast-Paced Environment
You can manage a significant workload while maintaining attention to detail and a positive attitude.
You remain organized, calm, and professional even when juggling multiple priorities.
Delivers Results
You understand that treatment acceptance changes lives.
You are skilled at helping patients understand the value of recommended care, overcoming barriers to treatment, and ensuring patients receive the care they need.
You take ownership of outcomes and consistently follow through.
Leads by Example
You demonstrate professionalism, accountability, initiative, sound judgment, a positive mindset, and a commitment to continuous growth.
You elevate the performance of those around you.
Responsibilities
- Present and explain comprehensive treatment plans
- Coordinate interdisciplinary treatment between providers and departments
- Guide patients through complex treatment decisions
- Discuss fees, insurance benefits, financing options, and payment arrangements
- Support patients through every stage of their treatment journey
- Manage treatment sequencing and scheduling
- Follow up on outstanding treatment and consultations
- Communicate with referring offices and healthcare professionals
- Collaborate closely with specialists, general dentists, and administrative teams
- Help drive exceptional patient experiences and strong treatment acceptance
- Build and maintain exceptional relationships with referring dental offices
- Communicate effectively with referring teams regarding treatment progress, scheduling, and patient care
- Ensure referring offices receive a consistently outstanding experience that reflects the high standards of our organization
- Serve as a professional and knowledgeable liaison between patients, providers, and referring offices
- Help strengthen long-term referral relationships through exceptional communication, service, and follow-through
Required Qualifications
- Minimum 5 years of Dental Treatment Coordinator experience
- Strong knowledge of dental procedures across multiple disciplines
- Proven success presenting and coordinating larger treatment plans
- Comfortable discussing treatment investments of several thousand dollars and beyond
- Outstanding communication and relationship-building skills
- Exceptional organizational and time-management abilities
- High level of professionalism and emotional intelligence
- Strong computer and dental software skills
The Ideal Candidate
The ideal candidate is described often as:
- Warm
- Confident
- Polished
- Highly knowledgeable
- Organized
- Compassionate
- Professional
- Efficient
- Proactive
- Trustworthy
They can walk seamlessly from a conversation with a nervous parent, to a full-mouth implant consultation, to coordinating a multidisciplinary treatment plan without missing a beat.
They understand that every interaction matters. Whether speaking with a patient, a specialist, a general dentist, or a referring office, they consistently create confidence, trust, and a positive experience.
Compensation & Benefits
- Full-time permanent position
- Competitive compensation based on experience and performance
- Dental benefits
- Continuing education opportunities
- Company events
- Supportive and growth-focused team environment
- Opportunity to work alongside an exceptional team of general dentists and specialists
Before Applying
This role is best suited for highly experienced Treatment Coordinators who are passionate about patient care, thrive in a high-performance environment, and take pride in helping patients move forward with life-changing treatment.
You will serve as an ambassador for Aylmer Dental Care Centre, helping create exceptional experiences for both patients and referring offices.
If that sounds like you, we'd love to hear from you.
Pay: $32.00-$35.00 per hour
Benefits:
- Dental care
- On-site parking
- Paid time off
Work Location: In person
