About the Property:
Quality Inn Chatham is a newly renovated and modern 43-room hotel located in the heart of Chatham, Ontario. We pride ourselves on maintaining exceptionally high standards of cleanliness, comfort, and service, making our property a top choice for both business and leisure travellers. As part of the trusted Choice Hotels brand, we are committed to delivering a consistently excellent guest experience. We are seeking a driven, experienced, and detail-oriented General Manager to lead our team and uphold the high standards we are known for.
Position Summary:
The General Manager (GM) is responsible for the overall success of the hotel, overseeing day-to-day operations and ensuring smooth, efficient, and guest-centric performance across all departments. This includes front desk, housekeeping, maintenance, sales, budgeting, and staff development. The GM is expected to drive financial performance, ensure guest satisfaction, and maintain full compliance with brand standards and company policies.
Key Responsibilities:
Leadership & Team Management
- Recruit, train, and supervise hotel staff, fostering a collaborative and professional work environment
- Conduct regular team meetings, performance evaluations, and ongoing staff development
- Set clear expectations and hold team members accountable for delivering service excellence
Guest Experience
- Ensure all guests receive a warm, welcoming, and hassle-free stay
- Resolve guest concerns promptly and professionally to ensure satisfaction and repeat business
- Monitor guest reviews and feedback, implementing service improvements as needed
- Monitor guest feedback (online and in-person) to maintain high satisfaction ratings
Operations & Quality Control
- Oversee daily hotel operations, ensuring smooth functioning of front desk, housekeeping, and maintenance
- Conduct regular property walk-throughs to maintain high standards of cleanliness, safety, and presentation
- Ensure the hotel is in full compliance with all safety, sanitation, and brand standards
Financial Management
- Prepare and manage operating budgets and financial forecasts
- Monitor revenue, control costs, and identify areas for operational efficiency
- Submit financial reports and KPIs to ownership on a timely basis
- Implement cost-control measures without compromising service quality
Sales & Marketing
- Drive occupancy and revenue through rate management, local partnerships, and effective use of brand tools
- Develop and implement local marketing strategies and community outreach
- Maximize revenue opportunities through effective rate management and OTA partnerships
- Collaborate with Choice Hotels' marketing resources to promote the hotel
Compliance & Brand Standards
- Maintain all required licenses, health and safety regulations, and ensure compliance with all local laws
- Uphold all Choice Hotels standards, including property audits and guest satisfaction metrics
- Complete all required brand and operational reporting accurately and on time
Qualifications:
- Minimum 2 years of experience in hotel management or as an Assistant General Manager in a branded hotel
- Degree in Hospitality Management or related field is preferred
- Strong leadership, organizational, and problem-solving skills
- Proven ability to manage budgets, lead teams, and drive operational results
- Excellent communication and interpersonal skills
- Proficiency with hotel management software (e.g., ChoiceAdvantage or similar systems)
- Flexible availability including weekends and holidays
What We Offer:
- Competitive salary with performance-based incentives
- A key leadership opportunity in a newly renovated and modern property
- Supportive ownership and access to brand resources and training
- Opportunities for growth and professional development within the hospitality industry
Job Types: Full-time, Permanent
Pay: $55,000.00-$70,000.00 per year
Benefits:
Flexible language requirement:
Ability to commute/relocate:
- Chatham-Kent, ON: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's Degree (preferred)
Experience:
- Hotel Management: 2 years (required)
Work Location: In person
