bonnyville, ab guest service agent Jobs – 8 Openings This Week

Front Desk Agent
Mountaineer Lodge —Alberta
- $19–$21 an hour
- Weekends as needed
- Hospitality
- Customer service
- Hotel
- Dental care
Quick apply
5d
Night Audit Front Desk
Westcorp Property Management Inc. —Bonnyville, AB
- Part-time
- Microsoft Word
- Microsoft Excel
- Hotel
- Employee assistance program
Quick apply
Front Desk Agent - Relocate to Waterton, Alberta (Seasonal)
Bayshore Inn and Spa —Alberta
- $18 an hour
- Temporary
- Customer service
- Hotel
- In-person
- Store discount
- Wellness program
Quick apply
Specialist, Global Sales Support
CMH Heli-Skiing —Alberta
- Weekends as needed
- Microsoft Office
- Administrative experience
- Travel
- Dental care
Shuttle Driver/Bellperson (relocate to Field, BC)
Canadian Rocky Mountain Resorts —Alberta
- From $18.50 an hour
- Weekends as needed
- Customer service
- Hotel
- Driving
- Store discount
- Flexible schedule
Quick apply
9d
Part time Auditor/Front Desk Agent
Lakeland Inn Cold Lake —Cold Lake, AB
- $15.80–$17.00 an hour
- Part-time
- Bilingual
- Customer service
- Hotel
Quick apply
Reservation Agent
Fairmont Jasper Park Lodge —Canada
- From $20.88 an hour
- Weekends as needed
- Sales
- English
- Microsoft Office
4d

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Front Desk Agent - Relocate to Waterton, Alberta (Seasonal)
Bayshore Inn and Spa —Alberta
Greet guests with a smile and answer their questions as required. Ensure front desk is stocked with any items guests may require before housekeeping leaves for…
$18 an hour
Quick apply
Relief Night Audit (Relocate to Lake Louise, AB)
Post Hotel & Spa —Alberta
Provide support to the day and to the night audit team re: ensuring balances and accounts are in order based on the filing system that is organized in the hotel…
$18–$21 an hour
Quick apply
5d

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Guest Service Agent
Basecamp —Toronto, ON
Answer phone calls and assist guests with reservations, general inquiries, and campground information. Accurately handle cash, debit, and credit transactions.
$18 an hour
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Guest Service Agent
Comfort Inn —Orillia, ON
Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Thoroughly understand and adhere to proper credit, check-cashing,…
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Front Desk Agent

Mountaineer Lodge
Alberta

Quick apply

Job details

Permanent | Seasonal | Full-time
5 days ago

Benefits

Extended health care
Dental care
Company events
On-site parking

Skills

Hospitality
Computer operation
Customer service
High school diploma or GED
Math
Front desk
Clerical experience
Guest services
Communication skills
Hotel experience

Full job description

Must have legal work status in Canada. No LMIA available
housing available
health benefits
staff events and activities
summer bonus

The Mountaineer Lodge offer a friendly professional workplace with opportunity to grow with the company. This family-owned properties of 80 rooms offers warm hospitality, standard rooms and suites, complimentary breakfast and laundry facilities for guests.

For more information about our property, location and staff accommodation, please visit us at www.mountaineerlodge.jobs

Position Overview:

You will represent the hotel to the guest throughout their stay. This will include working with all hotel personnel to help ensure every guest experiences personalized customer care. Your attention to detail, strong communication skills, and ability to handle inquiries and requests will contribute to the overall positive guest experience.

Key Responsibilities:

Guest Check-in and Check out.

Greet guests warmly upon their arrival and ensure a smooth and efficient check-in process.
Knows room locations, types of rooms available, and room rates.
Process guest check-outs accurately, making sure all charges are correct, and provide assistance as needed.

Reservations

Takes same day reservations, future reservations and cancellations through phone, in person and online.
Maintains an inventory of vacancies, reservations and room assignments.
Ensure accuracy of guest information, preferences, and special requests in the reservation system

Guest Services/Promotions

Uses persuasive selling techniques to sell rooms and to promote other amenities and services of the hotel.
Maintains customers’ privacy.
Maintains a high level of professional interactions, appearance and demeanour.
Assist guests with local area information, directions, and recommendations for dining, entertainment, and attractions.

Front Desk Operations/Administration

Keep a neat and clean work area.
Communicate key information to relevant departments.
Process guest payments accurately
Handle guest complaints and ensure appropriate resolution. Escalate as needed.

Collaboration /teamwork

Reports any unusual occurrences or requests to the manager or assistant manager.
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Coordinates guest room maintenance work with the engineering and maintenance division
Manages and resolves all guest complaints in a professional and courteous manner.

Security and Safety

Follow all hotel guidelines for safety and security of guests and staff
Monitor the lobby area to maintain a safe and welcoming environment for guests and employees.

Qualifications and Skills:

High school diploma or equivalent preferred.
Previous hotel-related experience preferred.
Ability to communicate with public, hotel staff, and management in a professional manner.
Ability to learn and adhere to proper credit, check cashing, and cash handling policies

and procedures. Able to properly secure guest information.

Ability to learn safety, emergency, and accident prevention policies and procedures.
Willing to work a flexible schedule, including weekends and holidays.
A team player willing to help colleagues in other departments when needed
Reliable and punctual
Willing and able to live and work in a small community.

Working Conditions:

Standing and your feet 4- 8 hours per day,
Sometimes dealing with difficult customers and unexpected interactions
Fast pace high stress environment sometimes
Shift work, evenings, and weekends etc.

Pay: $19.00-$21.00 per hour

Benefits:

Company events
Dental care
Extended health care
On-site parking

Flexible language requirement:

French not required

Application question(s):

Are you willing to relocate to Lake Louise, AB?
Are you willing to live in shared staff housing?

Experience:

Hotel Front Desk: 1 year (preferred)
customer service: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

guest service agent jobs in bonnyville, ab

Front Desk Agent

Night Audit Front Desk

Front Desk Agent - Relocate to Waterton, Alberta (Seasonal)

Specialist, Global Sales Support

Shuttle Driver/Bellperson (relocate to Field, BC)

Part time Auditor/Front Desk Agent

Reservation Agent

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