Brampton, On Dhl Jobs – 12 Openings This Week

Key Accounts Advisor
DHL —Brampton, ON
- Monday to Friday
- Analysis skills
- Organizational skills
- Training & development
4d
Bilingual Contact Centre Advisor
DHL —Brampton, ON
- $23.76 an hour
- Monday to Friday
- Bilingual
- Microsoft Word
- Computer literacy
8d
Forklift Operator
DHL —Mississauga, ON
- $23.50 an hour
- Part-time
- High school diploma or GED
- Warehouse experience
- Computer skills
- Designated paid holidays
- Disability insurance
Quick apply
20h
Material Handler
DHL —Milton, ON
- $20.75 an hour
- Full-time
- Forklift
- High school diploma or GED
- Quality Control
- Designated paid holidays
- Disability insurance
Quick apply
2d
Integrated Warehouse Specialist (IWS)
DHL —Mississauga, ON
- $22.80–$25.80 an hour
- Rotating shift
- Forklift
- Organizational skills
Senior Operations Manager - Service Centre
DHL —Brampton, ON
- Customer service
- Word processing
- Administrative experience
21h
Operations Clerk
DHL —Bolton, ON
- Full-time
- Forklift
- High school diploma or GED
- Data entry
Quick apply
Business Development Representative
DHL —Mississauga, ON
- Hybrid work
- CRM software
- Microsoft Office
- Business development
- Dental care
- Work from home
8d
FM Supervisor
DHL —Brampton, ON
- Microsoft Word
- Microsoft Outlook
- Inventory management
Line Lead
DHL —Bolton, ON
- Full-time
- High school diploma or GED
- Assembly
- Cleaning
Quick apply
Route Development Manager
DHL —Mississauga, ON
- $90,000–$110,000 a year
- Microsoft Powerpoint
- Microsoft Word
- English
8d

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Forklift Operator
DHL —Mississauga, ON
Forklift operator certificate or satisfactory completion of a forklift-training program within the first 30 days of employment. DHL Supply Chain is Hiring!
$23.50 an hour
Quick apply
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Material Handler
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Forklift certificate or satisfactory completion of a forklift-training program is required within the first 30 days of employment.
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Key Accounts Advisor

DHL
Brampton, ON

Apply Now

Job details

4 days ago

Skills

Customer communication
Upselling
Client inquiry handling
Key account management
Cross-selling
Social media platforms
Analysis skills
Client services
Customer service orientation
Organizational skills
Outbound calling
Training & development
Business
Communication skills
Client interaction
Team coordination
Negotiation
Analytics

Full job description

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

DHL Express currently has an opening for a Key Account Advisor in our National Office in Brampton, ON Location. This role will provide the highest level of value added “pro-active” customer service to nominated major accounts by handling all regular and ad-hoc enquiries. Also work closely with the Sales Team, Operations and Gateway to ensure that key customers’ needs are fulfilled. Identify customers’ evolving expectations and emerging needs and incorporate them in the Key Account Servicing. Responsible for responding to our customers inquiries via Social Media Tools and other platforms as required.

Shift timings: Monday to Friday, 10 AM -6 PM (may be subjected to change based on business needs).

How will you contribute to the success of DHL?

Provide comprehensive customer service to Key customers (KAD-HWX- SME, Billed Customers), including bookings, inquiries, tracking and customized contracted services (e.g., scheduled reports).
Reactively and proactively alert customers about transit delays and potential service incidents.
Conduct joint visits with sales teams to Key Account customers when needed to gather feedback and enhance service delivery.
Collaborate with Gateway, Operations, and the network to meet transit time commitments and service levels.
Resolve customer inquiries by coordinating with relevant departments for timely and effective solutions.
Ensure customer satisfaction by delivering high service standards and identifying opportunities for cross-selling and upselling (e.g., shipment insurance).
Assist the supervisor (if applicable) in training and onboarding new or existing customer service staff.
Engage with customer service, operations, and sales teams to ensure a seamless workflow.
Monitor all inquiry channels to maintain responsiveness and clear communication between Key Account Advisors and Internal/External customers.
Perform other duties as assigned to support business objectives.

Do you have what it takes?

Performance Objectives

Responsible for knowing the Global/Regional KPI target requirements as defined in the CS Scorecard. Responsible for delivering on KAD performance and KPIs, including but not limited to:

75% of cases resolved within 3 days.
90% Quality Monitoring score.
75% of network activities responded to within 4 hours.
90% of customer call backs made on time.
90% emails with FMR (first manual resolution) within 8 working hours.
2-hour response time via social media tools.

Minimum Qualifications:

Degree/Diploma in Business (preferable) or equivalent
Minimum 1 year experience in Customer Service, in service industries
Customer facing and interaction skills
Software (DHL Systems, Excel)
Communication Skill (spoken and written)
Negotiation and interpersonal skills
Analytical and organizational skills

Thank you for your application. Those selected for an interview will be contacted.

All applicants are required to pass interviews, a criminal background check and other background checks in order to qualify for the position.

We are an equal opportunity employer and believe we will succeed through the recruitment and development of staff who represent the broad diversity of the Canadian workforce

Apply Now

Refine Your Search

dhl jobs in brampton, on

Key Accounts Advisor

Bilingual Contact Centre Advisor

Forklift Operator

Material Handler

Integrated Warehouse Specialist (IWS)

Senior Operations Manager - Service Centre

Operations Clerk

Business Development Representative

FM Supervisor

Line Lead

Route Development Manager

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