Bilingual Customer Service Representative
Join a Team Where Your Work Matters
Are you passionate about delivering exceptional customer experiences and building strong relationships? Do you thrive in a fast-paced environment where two days are the same? Are you looking for an opportunity to grow your career with a global manufacturer that values innovation, teamwork, and customer success?
At AAG, our Customer Service Representatives are at the heart of our business. As the first point of contact for customers across North America, you will play a critical role in supporting Parts and Service sales, managing customer relationships, coordinating orders, and ensuring outstanding customer experience.
We are seeking a highly organized, customer-focused professional who is fluent in English and at least one of the following languages: French or Spanish.
Why Join AAG?
- Competitive compensation and comprehensive benefits package
- Career growth and professional development opportunities
- Collaborative and supportive team environment
- Exposure to North American and international business operations
- Opportunity to contribute directly to customer satisfaction and business growth
- Work with innovative products and industry-leading technology
- Be part of a company that values continuous improvement and employee engagement
Key Responsibilities
Customer Service & Sales Support
- Serve as the primary point of contact for Parts and Service customer inquiries throughout North America.
- Professionally respond to customer inquiries via phone and email.
- Prepare and provide quotations for customers.
- Process and acknowledge incoming sales orders accurately and efficiently.
- Identify opportunities to upsell products, services, and promotions.
- Provide technical support related to parts identification.
- Follow up on backorders and proactively communicate order status updates.
- Process customer credit card transactions.
- Maintain accurate customer records within the Customer Relationship Management (CRM) system.
Order Management & Operations
- Strategically organize and administer North American and international sales orders.
- Maintain inventory and ERP data accuracy on a daily basis.
- Collaborate with service, logistics, and operations teams to manage returns and resolve customer concerns.
- Support various business initiatives and continuous improvement projects.
- Participate in initiatives designed to grow the Parts and Service business.
- Ensure timely and accurate documentation of customer interactions and transactions.
- Perform other duties as assigned.
Qualifications & Experience
Required Qualifications
- Fluency in English and either French or Spanish (spoken and written) is an asset.
- 1–2 years of experience in customer service, inventory management, purchasing, order management, or a related field.
- Experience working with ERP systems is required; Epicor experience is considered a strong asset.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Office applications.
- Excellent organizational and time management skills with strong attention to detail.
- Ability to manage multiple priorities and adapt to changing business needs.
- Strong problem-solving and decision-making abilities.
- Ability to handle confidential information with discretion and professionalism.
- Positive attitude with a willingness to learn and grow.
Preferred Qualifications
- Experience using Customer Relationship Management (CRM) systems.
- Experience supporting international customers and sales operations.
About AAG
AAG is a leading global manufacturer of CNC Router Machines and Knife Systems, delivering innovative cutting solutions to customers around the world. With more than 350,000 standard machine configurations and over 30 years of industry experience, we specialize in matching machinery solutions to our customers' unique production requirements and budgets.
Designed and built at our state-of-the-art manufacturing facilities in Waterdown, Ontario and Tallmadge, Ohio, our Computer Numerical Control (CNC) machines are supported through a global network of sales offices, service teams, and authorized dealers.
At AAG, our success is driven by our people. We are committed to innovation, continuous improvement, and delivering exceptional customer experiences. Our employees are empowered to collaborate, solve problems, and make meaningful contributions that help drive our business forward.
We are proud to foster a diverse, inclusive, and respectful workplace where employees are encouraged to grow professionally, share ideas, and challenge themselves to achieve their full potential.
Our Core Values
Our values guide everything we do and define how we work with our customers, partners, and one another:
Help First
We put We Not Me into practice, maintain a Positive Mental Attitude, Lead by Example, avoid blame, and provide Helpful Feedback to support the success of our team and customers.
Customer Centric
We are committed to serving both Internal and External customers with a focus on Quality. We are Passionate, Creative & Innovative in delivering solutions that exceed expectations.
Get It Done
We are Efficient, Productive, Accountable, and Resourceful. We take ownership of our work and follow through on our commitments.
Drive to Succeed
We are Tenacious, Result Oriented, and believe in Grow or Die. We embrace Self Improvement and Continuous Improvement as we pursue excellence in everything we do.
If these values resonate with you, we encourage you to apply and become part of a team committed to innovation, customer success, and continuous improvement.
Join AAG and become part of a team that is shaping the future of manufacturing through innovation, collaboration, and customer success.
Ready to Apply?
We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the hiring process, please let us know, and we will work with you to meet your needs in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
We conduct a combination of in-person and virtual interviews. Virtual interviews are conducted via Microsoft Teams and may be recorded and transcribed. We may use AI-enabled tools to support our hiring team with notetaking, interview summarization, and internal training. These tools are not used to make hiring or recruitment decisions.
Pay: $50,000.00-$58,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care
Application question(s):
- Are you legally entitled to work in Canada?
- Do you have experience working with ERP systems?
- Do you have previous Epicor experience?
- What are your salary expectations?
- This position is based on a full-time, in-office arrangement requiring attendance at the Waterdown office during office hours five (5) days per week, subject to business needs. Are you able to meet this requirement?
- Do you have reliable transportation to and from Waterdown?
- Do you have 1–2 years of experience in customer service, inventory management, purchasing, order management, or a related field.
Work Location: In person
