Brantford, On Reservation agent Jobs – 18 Openings This Week

Guest Service Agent / Night Auditor - 1031
Holiday Inn Express —Brantford, ON
- $17.60–$17.80 an hour
- Part-time
- Bilingual
- Microsoft Excel
- Microsoft Office
Quick apply
Guest Services Agent - 1010
Staybridge Suites —Hamilton, ON
- From $17.60 an hour
- Part-time
- Bilingual
- Microsoft Excel
- Customer service
Quick apply
Guest Service Agent/Night Auditor
Days Inn Brantford —Brantford, ON
- From $17.60 an hour
- 8 hour shift
- English
- Hotel
- Team management
Quick apply
Guest Service Agent
Comfort Inn Cambridge —Cambridge, ON
- Weekends as needed
- English
- Hotel
- High school diploma or GED
Quick apply
Guest Service Agent
Travelodge Cambridge —Cambridge, ON
- From $18 an hour
- Part-time
- Hotel
- Cashiering
- Front desk
Quick apply
Residence Desk Porter
University of Guelph —Guelph, ON
- $27.78–$29.23 an hour
- Weekends as needed
- Computer literacy
- High school diploma or GED
- Front desk
1d
Guest Service Agent (Full time/Part Time)
InnVest Hotels —Hamilton, ON
- Part-time
- English
- Hotel
- High school diploma or GED
Quick apply
Guest Service Agent
Holiday Inn Burlington Hotel & Conference Centre —Burlington, ON
- $19.00–$19.50 an hour
- Part-time
- Hospitality
- English
- Microsoft Office
Quick apply
Front Desk/Night Auditor
Hampton Inn & Suites Brantford —Brantford, ON
- From $17.60 an hour
- Night shift
- Hotel
- Front desk
- In-person
Quick apply
2d
Guest Service Agent (Front Desk) - Full Time
Hampton Inn & Suites by Hilton —Waterloo, ON
- From $17.66 an hour
- Full-time
- English
- Hotel
- Front desk
Quick apply
1d
Guest Service Agent / Front Desk Agent
Fairfield Inn & Suites by Marriott, Guelph —Guelph, ON
- $17.60–$17.65 an hour
- Weekends as needed
- Sales
- Hotel
- Cashiering
Quick apply
2d
Guest Service Agent
Comfort Inn Guelph —Guelph, ON
- $20.97 an hour
- 8 hour shift
- ERP systems
- Microsoft Office
- Hotel
Quick apply
10d
Front Desk Agent/Night Auditor
Quality Inn Kitchener —Kitchener, ON
- From $17.60 an hour
- Weekends as needed
- Computer literacy
- Hotel
- Cashiering
- Dental care
- Vision care
Quick apply

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Comfort Inn Airport West —Mississauga, ON
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Guest Service Agent / Night Auditor - 1031

Holiday Inn Express
Brantford, ON

Quick apply

Job details

Part-time

Skills

Bilingual
End-of-shift balancing
Microsoft Excel
Hotel and accommodations experience
Night audit
Upselling
Overseeing cash custody and balancing
Filing
Complaint handling
Microsoft Office
High school diploma or GED
Cashiering
Analysis skills
Client services
Hospitality Management
Front desk
Multi-line phone systems
Guest services
College diploma
POS systems
Guest issue resolution
Negotiation
Currency exchange handling

Full job description

Guest Service Agent & Night Auditor

Employer: Brantford Sinclair Blvd (o/a Home 2 Suites by Hilton Brantford)

Location: Brantford, Ontario – Onsite

Employment Type: Part-Time

Schedule: Days / Evenings / Weekends / Shifts

Union or Non-Union Role: Non-Union

Job Summary

Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent/ Night Auditor is responsible to ensure guest satisfaction by dealing with guests in a pleasant, efficiently, courteous, and professional manner, answering any questions and following up on requests and problems promptly. It is also the responsibility of the Guest Service Agent/ Night Auditor to efficiently handle any function of the front office from the reception.

If you carry the hospitality gene and passion to delivering and exceptional customer service experience and seeking for an exciting change...this is it. We want to meet you.

Key Responsibilities

Accurately registers all guests arriving at the hotel in compliance with hotel credit and identification policy.
Performs credit card verifications; when declined contacts guest for alternative payment arrangements.
Room block all VIP's, group and special requests.
Ensures that the VIP list and room service requisitions are accurate and complete, then distributes.
Operates the front office computer system, posts all guests charges and payments, incurred during the shift and balance shift totals by department to backup documents.
Prepares guest keys using key envelopes and/or room slips.
Ensures all guest registration cards and credit cards are correctly completed and filed by room number.
Checks all credit cards using point-of-sale authorization terminals and cancellation bulletins and obtains authorization for those accounts which have exceeded house floor limits.
Maintains cashier float as supplied, provides currency exchange for guests and efficiently prepares cash deposit.
Reports overages and shortages on a daily basis. Responsible to present and/or return float intact upon request.
Communicates with housekeeping in order to deal with early check-ins, late check-outs, day rooms, unexpected departures, stayovers and room changes.
Issues and controls safety deposit boxes to guests in accordance with hotel procedures.
Mails any delayed guest charge receipts.
Assists with room reservations and switchboard operation when necessary.
Works to attain the best occupancy and average daily rate possible, assessing the guests and attempting to upsell.
Negotiates rates within parameters set by the FOM.
Reports to supervisors any guest complaints or security issues.
Records and enters all wake-up calls and ensures they are given at the correct time to the correct room.
Reports any equipment malfunction, emergency situations or suspicious persons to the supervisor.
Handle all guest inquiry or complaints in an efficiently and reports any guest complaints to supervisor immediately if he/she cannot handle it personally.
Ensures guest satisfaction.

Requirements

Minimum of 2 years’ experience in Hotel Front Desk role preferred
Experience preference is 2 years in Customer Service and 1 Year front desk.
Day, evening and night availability and flexible working hours for a 24-hour establishment
Strong analytical abilities, detail oriented and able to multitask
High school or college diploma in Hospitality or Tourism an asset
Advanced knowledge of Excel & Microsoft Office
Bilingual an asset

· Applicants must be legally authorized to work in Canada

Compensation

· Expected Wage: $ 17.60 - $ 17.80 per hour

Vacancy Status

This job posting represents a current, existing vacancy: No

Use of Artificial Intelligence (AI) in Hiring

Artificial Intelligence is used in the hiring process: No

If yes:

AI may be used to assist with resume screening or scheduling interviews. Final hiring decisions are made by human reviewers.

How to Apply:

Please apply for this posting through Indeed.

Accessibility & Equal Opportunity Statement

Home 2 Suites is an equal opportunity employer and we would like to thank all applicants for their interest. Only those applicants under consideration will be contacted.

For additional information on our organization, please visit us at www.vrancor.com. Home 2 Suites would like to hear from all interested candidates; accommodations are available throughout the recruitment process and the duration of employment.

Home 2 Suites is committed to accommodating applicants’ needs in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and under the Ontario Human Rights Code throughout the selection process. If you require a disability–related accommodation to participate in the recruitment process, please email us or let the Recruiter know during the screening process.

Job Type: Part-time

Pay: $17.60-$17.80 per hour

Work Location: In person

Quick apply

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