You will be responsible for ensuring 100% satisfaction of all guest rooms and hotel cleanliness. Greet guests, perform all tasks as required. Lead by example, strong team leader and self-starter, with the ability to work independently as required. A strong guest satisfaction disposition is mandatory. A Room Attendant with Hampton Hotels is responsible for cleaning guest rooms and bathrooms, replenishing amenities and linens, and to ensure a clean and comfortable guest bedroom is presented for each guest.
As a Room Attendant with Hampton Inn by Hilton Brockville, you are required to maintain a highest level of guestroom and public area cleanliness and to ensure that you consistently maintain standards and procedures, as well as ensuring the safety of all guest and team members.
Hours: Weekday (Mondays to Fridays) start at 8:30am to 5:00pm Weekends (Saturday & Sunday) start at 9:00am to 5:30pm (Weekends are Mandatory). Hours varies based on hotel occupancy
Competencies:
Problem solving: Identify and resolve problems in a timely manner.
Customer Service: Respond promptly to guest needs: Respond to requests for service and assistance.
Teamwork: Contributes to building a positive team spirit and brand culture of Hamptonality.
Diversity: Show respect and sensitivity for culture differences.
Organizational support: Follow policies and procedures including but not limited to, dress code policies.
Adaptability: Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality: Consistently at work on time.
Dependability: Follow instructions, respond to management direction, complete task on time or notify appropriate person with an alternate plan.
Initiative: Ask for and offer help when needed.
Planning/Organizing: Prioritize and plan work activities, use of efficiencies.
Professionalism: Treat others with respect and consideration regardless of their status or position.
Quality: Meet productivity standards, complete work in timely manner.
Safety and Security: Observe safety and security procedures; report potentially unsafe conditions, use equipment and materials properly.
Quality: Demonstrate accuracy and thoroughness, apply feedback to improve performance, monitor own work to ensure quality and productivity.
Accountability:
Deliver exceptional service to all our guests.
Complete daily tasks as required.
Responsibilities:
Adhere to Hampton Inn by Hilton brand standards and company policies.
Adhere to company’s core values and mission statement.
Maintain hotel policies, procedures, and confidentialities as guide lined as well as code of conduct.
Adhere to the hotel's handling and safety policies.
Maintain a positive attitude and good communication, maintain excellent grooming standards. Must be always in full uniform.
Participate in daily morning huddles (this is a brand standards).
Contribute to achieving the loyalty of our guests by exceeding their expectations and providing warm personal service.
Adhere to all matters relating to hygiene, health & safety in accordance with provincial laws and company policies.
Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
Meet and exceed guest expectations by ensuring the department provides exceptional service and teamwork.
Respond to all guest needs and requests in a timely manner.
Must complete the daily tasks properly and accordingly and on time.
Ensuring all guest rooms are cleaned on daily basis and no rooms left dirty.
Prompt reporting, documentation and tracking of all lost & found items to management.
Ensure proper handling, storage and security of all housekeeping supplies, chemicals, and equipment.
Cleaning and vacuuming of guest rooms, bathrooms, and corridors.
Remove all garbage and dispose to the big bin at the end of every shift.
Responsible for key control for master keys, ensuring that the company's security procedures are being followed.
Report maintenance problems and safety hazards immediately.
Contribute to security of the building, company assets, guest, and team member safety by reporting of suspicious person and handling of keys, restricted access as appropriate to the position. Always is “security aware”.
Maintain cleanliness and organization of housekeeping closets, carts, and storages. Ensure adequate supplies and linen.
Ensure all room attendant carts are properly stored and vacuum canisters are emptied at the end of each day.
Coordinate cleaning of guest rooms for proper prioritization of guest, loyalty members, VIP guests, check-out rooms etc.
Ensure you are competent in the safe and effective use of equipment/chemicals in accordance with manufacturer's instructions and WHIMS & MSDS.
Ensure safety by keeping linen chutes always locked.
Ensure room attendant restock and maintain a neat and tidily cart on daily basis.
Clean up storage rooms and organize on daily basis.
Ensure compliance with fire and emergency procedures.
Ensure to secure each guest room door and storage rooms doors properly.
Change and replenish bed linen, towels and guest amenities in line with company and brand guidelines.
Work with other departments to resolve any issues or concerns.
Delivering of guest amenities to guest rooms where needed.
Restock and maintain a neat and tidily cart on daily basis.
Clean up storage rooms and organize on daily basis.
Report maintenance problems and safety hazards immediately.
To carry out duties in absence of team members and/or assist in another department as necessary, to reduce workload or to meet the deadlines of the department/hotel.
Follow hotel policies and procedures as guidelines and complete the daily checklists and all assigned work, vacuum hallways, etc. as per hotel standards.
Perform other duties as assigned by the supervisors and management.
Ensure compliance with fire and emergency procedures.
Assist other departments wherever necessary and maintain good working relationships.
Ensure to secure each guest room door and storage rooms doors properly.
Be aware of and adhere to procedures as written in the Hotel Crisis Communication Plan to ensure any inquiries from media are only responded to by appointed spokesperson in line with company policy.
Ensuring the safety and well being of our guests and colleagues by maintaining knowledge of crisis and emergency procedures; as well as fire panel /evacuation procedures.
Follow hotel policies and procedures as guidelines and complete the daily checklists and all assigned work, vacuum hallways, etc. as per hotel standards.
Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We are passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We are leaders in our industry and in our communities.
Teamwork - We are team players in everything we do.
Ownership - We are the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes in our team leaders:
· Customer focus
· Living the values
· Leadership
· Collaboration
· Judgment
· Results focused
Job Types: Full-time, Permanent
Pay: From $17.60 per hour
Ability to commute/relocate:
- Brockville, ON: reliably commute or plan to relocate before starting work (required)
Work Location: In person
