Burnaby, Bc Senior it technician Jobs – 5 Openings This Week

IT Technician
Innovation Networks —Vancouver, BC
- $80 an hour
- Full-time
- Azure
- Customer service
- English
IT Support Technician
Artemis Gold - Blackwater Project —Vancouver, BC
- $69,222.40–$86,528.00 a year
- Monday to Friday
- Azure
- Microsoft Outlook
- Computer Science
- Disability insurance
- Dental care
IT Technical Specialist
Netdigix Systems Inc —Burnaby, BC
- $45,000–$60,000 a year
- Full-time
- Windows
- No university degree
- Computer networking
Quick apply
Senior Systems Engineer
Stratum Systems —Abbotsford, BC
- $34–$40 an hour
- Full-time
- Azure
- Project management
- Linux
- Disability insurance
- Dental care
Quick apply
7d
L1 Support Hero
GAM Technical Services —Vancouver, BC
- $40,000–$60,000 a year
- Weekends as needed
- Customer service
- English
- Microsoft Office
- Dental care
Quick apply

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IT Technician

Innovation Networks
Vancouver, BC

Apply Now

Job details

Full-time

Skills

French
Azure
Customer service
iOS
English
Sonicwall
Microsoft Office
Virtualization
CompTIA Network+
Computer networking
Organizational skills
Phone etiquette
CompTIA Security+
Communication skills
Active Directory
CompTIA A+
Time management

Full job description

We are seeking an enthusiastic, super talented senior IT technician to work with the Innovation Networks team in support of our clients. In addition to providing a high level of client service, you will develop strong relationships with clients and staff, provide user support to both local and remote users, maintain system documentation, and contribute to IT projects as required. Individuals applying for this position must be able to multi-task, have a strong attention to detail, professional demeanor, and be able to adapt into a growing and changing environment.

This position must provide exceptional client and customer-focused incoming technical service using multiple channels of communication, such as email, and phone, following issues to resolution. Considered to be a dynamic person who will collaborate with other team members.

What Innovation Networks is Looking For?

Strong oral and written communication skills

The ability to deal with all levels of management

Strong interpersonal skills with a polished and professional manner

Excellent organizational skills with motivation, self-direction, and time management skills

A strong desire to learn

A personality that wows the customer and your peers

An experienced IT professional

Skill and Attributes Qualifications

The qualified candidate must have:

MUST have a working reliable vehicle and valid BC driver's license to visit client sites

Minimum 3-5 years of experience in the IT Service and Support industry

At least two professionally recognized certifications (A+, Network+, Security+, Microsoft, Cisco)

High-level of technical ability and troubleshooting skills

Strong listening and communication skills, answers questions and can de-escalate customer issues while accessing information from a variety of systems seeking to achieve the best solution.

Troubleshooting experience with:

Intermediate knowledge of MS Office applications; Office 365 implementation, deployment and support experience as an asset

Extensive knowledge about Microsoft cloud and on-premise environments, including desktop/server operating systems and functions, Active Directory, Azure, Entra ID

Extensive infrastructure knowledge, including networking, routing/switching/firewalls, servers, & workstations

Strong verbal and written communication skills

Strong interpersonal skills with a polished and professional manner

Excellent organizational skills with self-motivation, self-direction and good time management skills

The ability to maintain confidentiality and deal with sensitive or difficult situations with tact and diplomacy, and excellent attention to detail

Key Responsibilities:

Completing trouble tickets to find permanent and effective solutions, while recommending infrastructure improvements

Communicating ticket status and updates directly to clients

Configure and troubleshoot various hardware and software issues

Configure and troubleshoot various networking equipment

Support backup technologies

Support security tools and infrastructure

Visit client sites when required to discover issue solution or complete issue resolution

A willingness to work flexible hours when required to meet client deadlines, with most work being within regular office hours, 0830am to 5 pm PST

Consistently display superior customer service skills and telephone etiquette

Quickly assess and troubleshoot complex problems and devise effective solutions

Perform work in a high-pressure team environment

Incident management (logging incidents, managing workload, documenting support issues)

User management (user accounts, security groups, distribution lists, passwords)

Asset management (inventory, repairs, and configuring new machines)

Troubleshooting and maintenance of IT hardware (iOS devices and Windows)

Tracking time and submitting timesheets for work completed

Additional Skills or Assets

Experience with Sophos, Fortinet, SonicWall

Experience with virtualization technologies, virtual desktop infrastructure and cloud hosting

Experience with RMM tools

Experience with trouble ticketing systems

Required Languages:

Fluent in English, both spoken and written

If you are also fluent in French, spoken and written, we consider it a bonus!

We are only reviewing applicants that currently live in the Lower Mainland area and are legally entitled to work in Canada.

We understand that some applicants don't quite fit the job criteria we are asking but do not be discouraged. In fact, if your background is less than conventional but if you feel passionate that you would make a good fit, as well as have a working reliable vehicle, we encourage you to apply. We would love the opportunity to chat with you, meet you and see if we have a place for you with the Innovation Networks family. If you are interested in becoming a part of the diverse and rapidly growing team of technology professionals, we are looking forward to hearing from you.

We would like to thank all the candidates for spending time to apply for this position. Upon successful screening, only qualified candidates will be notified regarding interviews.

Apply Now

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senior it technician jobs in burnaby, bc

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