calgary, ab reservations manager Jobs – 46 Openings This Week

Assistant Rooms Operations Manager - Front Desk
Delta Hotels By Marriott Calgary South —Calgary, AB
- Full-time
- Bilingual
- Customer service
- Hotel
- Disability insurance
- Dental care
Quick apply
10d
Front Office Manager
Lake Louise Inn —Alberta
- $69,000 a year
- Full-time
- Customer service
- Hotel
- Front desk
- Wellness program
- Dental care
Quick apply
14d
Office Coordinator
Exploron Corporation —Calgary, AB
- $24–$31 an hour
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
- Wellness program
- Disability insurance
Quick apply
1d
Partner Administrative Assistant
KPMG —Calgary, AB
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Advisor, Guest Experience
CMH Heli-Skiing —Alberta
- Weekends as needed
- CRM software
- Hospitality
- Sales
- Dental care
Assistant Manager, Retail Services
CMH Heli-Skiing —Alberta
- Weekends as needed
- Microsoft Office
- Travel
- Organizational skills
- Dental care
Hotel Sales Manager
Holloway Lodging Corporation —Alberta
- $55,000–$60,000 a year
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Sales
- Salesforce
- Store discount
- Dental care
Quick apply
Head Concierge (Lake Louise)
Post Hotel & Spa —Alberta
- From $22 an hour
- Full-time
- Hospitality
- Customer service
- English
- Store discount
- Paid time off
Quick apply
Executive Assistant (Calgary Office)
BMO Financial Group —Calgary, AB
- $45,500–$84,500 a year
- Full-time
- Hotel
- Administrative experience
- Analysis skills
- Tuition reimbursement
- Life insurance
Front Desk Supervisor
Marriott International, Inc —Calgary, AB
- Full-time
- High school diploma or GED
- Supervising experience
Guest Services Manager - Okanagan
True Key Hotels & Resorts —Calgary, AB
- Hospitality
- Microsoft Office
- Hotel
Quick apply
Sales Coordinator
True Key Hotels & Resorts —Calgary, AB
- CRM software
- English
- Microsoft Office
- Flexible schedule
Quick apply
Assistant Restaurant Manager
The Nash Restaurant Company Ltd —Calgary, AB
- $75,000–$85,000 a year
- Full-time
- Bar
- Hotel
- Restaurant
5d
Assistant General Manager (AGM)
Mount Pleasant Vintage & Provisions —Calgary, AB
- $60,000–$73,000 a year
- Part-time
- Bar
- English
- High school diploma or GED
- Store discount
- Disability insurance
Quick apply
10d
Director, Event Sales & Services
FAIRMONT —Calgary, AB
- Full-time
- Hospitality
- Sales
- Customer service
- Disability insurance
- Dental care
Quick apply
Tour Operations Assistant
Banff Todo Limited —Calgary, AB
- $17–$20 an hour
- Temporary
- CRM software
- Hospitality
- Customer service
Quick apply
Afterhours Travel Associate
Elite Travel Management —Calgary, AB
- $40,000–$50,000 a year
- Weekends as needed
- Remote
- Microsoft Word
- Microsoft Excel
- English
Quick apply
Night Auditor
Marriott International, Inc —Calgary, AB
- Full-time
- High school diploma or GED
- Supervising experience
Sales Coordinator
Alt —Calgary, AB
- Weekends as needed
- Hospitality
- Sales
- Microsoft Office
Quick apply
7d
Host - Palomino Smokehouse
Concorde Group —Calgary, AB
- Part-time
- Basic math
- English
- Restaurant
Royal Service Agent
FAIRMONT —Calgary, AB
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Disability insurance
- Dental care
Quick apply
Revenue Manager, Banff Jasper Collection
Pursuit Collection —Calgary, AB
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
12d
Host, Hawthorn Dining Room & Bar
FAIRMONT —Calgary, AB
- Full-time
- Hospitality
- Bar
- Microsoft Outlook
- Disability insurance
- Dental care
Quick apply
4h
Host - Pigeonhole on 17th
Concorde Entertainment Group —Calgary, AB
- Part-time
- Basic math
- English
- Restaurant
Call Centre Agent
Public Storage —Calgary, AB
- From $18 an hour
- Full-time
- Bilingual
- Customer service
- English
- Work from home
Quick apply

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Assistant Rooms Operations Manager - Front Desk

Delta Hotels By Marriott Calgary South
Calgary, AB

Quick apply

Job details

Permanent | Full-time
10 days ago

Benefits

Extended health care
Disability insurance
On-site gym
Dental care
Paid time off
Discounted or free food
Company events
Employee assistance program
Flexible schedule
Life insurance
On-site parking

Skills

Bilingual
Multilingual
Customer service
Multi-line phone systems
Guest services
Phone etiquette

Full job description

THE ROLE

If you are passionate about hotel management , wake up every day excited to work with an engaging team and leading Brand, then keep reading. Reporting to the Rooms Operations Manager here at the Delta Calgary South Hotel, the Assistant Rooms Operations Manager is a key player in ensuring the execution and delivery of the day-to-day operations of the Front Desk. This role is continually improving guest satisfaction and ensuring the execution of all functions are occurring in line with all Marriott standards and guest expectations.

ABOUT US

Delta Hotels by Marriott Calgary South has been a part of the community for over 40 years. We pride ourselves in the experience we deliver to our guests. We work hard to live our Values daily.

THE DAY TO DAY

Summary of Responsibilities:

To guide, direct, organize and develop an engaged Front Office team through a hands-on approach.

Supervises the Guest Services Agents, Night Auditors (Guest Services) team by ensuring proper standards, policies and procedures are adhered to.

Provides hands-on training, coaching and guidance to Guest Services team members.

Assigns duties to the Guest Services team and ensures the efficiency of the operations.

Ensures all employees understand the correlation between service excellence and customer perception of the hotel.

Ensures all team members are fully trained on emergency procedures and monitors progress of the training. Responds immediately to all emergency situations, completes necessary incident reports and follows up with guests and team members.

Provides input for the Individual Development Plans and Performance Reviews of team members in conjunction with the Rooms Operations Manager.

Actively works to build a well functioning, motivated and engaged team.

Performs administrative duties associated with people management; scheduling, payroll and recruiting.

Ensures the team understands and applies the tenets of revenue management daily.

Assist in conducting effective Meetings.

Audits individual and team performance, providing feedback to the team members for development and improvement.

To ensure guest satisfaction is exceptional by ensuring all Delta Standards, and professional service standards are adhered to in the department.

Plays a hands-on role at the desk during peak periods. Assists the Guest Services team as required including; check-ins, check-outs, switchboard, reservations; provides relief on the Front Desk as needed.

Ensures an exceptional guest experience building guest loyalty by making sure Connection Standards are adhered to in each role.

Anticipates and responds to the needs of the guest and follows up to ensure that these needs are met and exceeded.

Tracks guest needs data and implements changes to increase satisfaction prevention of future problems.

Ensure the accuracy of guest accounts, internal financial and statistical information and data.

Acts as a steward of the departmental resources and assets, operating with effective controls, processes and procedures ensuring accuracy, timeliness and presentation of guest accounts and other data.

Ensures the principles of the Privacy Act are adhered to.

Assists with revenue generation and maximizing rooms’ revenue utilizing effective yield management strategies.

Assists with the planning for the operations with upcoming business volumes for upcoming week.

Monitors arrivals & departures and prepares to suit the business needs recognizing the guest requests and Delta Privilege requirements.

Pre-assigns guestrooms for hotel efficiency and positive guest impact.

Ensures that efforts are made to attain the best average room rate and occupancy.

Reviews the credit report and house accounts daily.

Ensures bills are completed accurately and cash handling processes are adhered to.

To employ the available resources to drive the business with specific revenue, cost / expense and productivity targets, operating with effective controls, processes and procedures as identified in the budget and business plan.

Works within the budgetary guidelines.

Ensures productivity by managing the labour budget.

Ensures proper inventories are provided for operational efficiency.

Maintains custody and responsibility of the hotel safe (floats etc.) during MOD shift.

Ensures completion of all daily tasks in a timely manner within the department.

Qualifications

Strong customer service skills with a focus on guest satisfaction
Proven experience in front desk operations within a hotel environment
Proficiency in handling multi-line phone systems
Excellent communication and phone etiquette
Ability to provide exceptional hospitality and guest services
Multilingual or bilingual abilities are a plus

Job Types: Full-time, Permanent

Benefits:

Company events
Dental care
Disability insurance
Discounted or free food
Employee assistance program
Extended health care
Flexible schedule
Life insurance
On-site gym
On-site parking
Paid time off

Work Location: In person

Quick apply

Refine Your Search

reservations manager jobs in calgary, ab

Assistant Rooms Operations Manager - Front Desk

Front Office Manager

Office Coordinator

Partner Administrative Assistant

Advisor, Guest Experience

Assistant Manager, Retail Services

Hotel Sales Manager

Head Concierge (Lake Louise)

Executive Assistant (Calgary Office)

Front Desk Supervisor

Guest Services Manager - Okanagan

Sales Coordinator

Assistant Restaurant Manager

Assistant General Manager (AGM)

Director, Event Sales & Services

Tour Operations Assistant

Afterhours Travel Associate

Night Auditor

Sales Coordinator

Host - Palomino Smokehouse

Royal Service Agent

Revenue Manager, Banff Jasper Collection

Host, Hawthorn Dining Room & Bar

Host - Pigeonhole on 17th

Call Centre Agent

I want to receive the latest job alerts for reservations manager in calgary, ab

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