Navigate Complexities. Create Change. Together. This is our purpose at CUPS.
Our unique integrated approach to care empowers people to work holistically to create and achieve goals that support their well-being and builds readiness to navigate and access support in the community. As a formative presence, we work together to build better systems and a stronger community.
Clients depend on us, supporters trust us, and partners count on our collaboration. We do not take this responsibility lightly – we are accountable for our words, our actions, our relationships, and most importantly, ourselves. Through a compassionate lens, we afford every person dignity in their interactions with us. We proactively seek opportunities for continuous learning with open minds and transformative spirits. Through our culture, rooted in our values, we will achieve our purpose and ambition.
The Opportunity
We are looking for Community Development Intensive Case Managers to join our Housing Team at CUPS.
· Location: Onsite, CUPS - 1001 10 Ave SW, Calgary
· Reports to: Community Development Team Lead
· Contract type: Permanent
· Schedule: Full-time, Mon to Fri, 37.5 hours per week
· Starting salary or hourly rate: $57,024.12 - CA$59,846.81 per year
As a Community Development Intensive Case Managers (CDICMs), you will play a vital role in delivering compassionate, dignified, and trauma-informed care to clients as they work toward long-term housing stability. Through a strengths-based approach, CDICMs support individuals and families living in place-based housing by fostering housing and health stability, promoting skill development, and enhancing social and community connections. Working within CUPS’ Integrated Care service delivery model, CDICMs collaborate with both internal CUPS providers and external partners to build a holistic network of supports tailored to client-identified goals.
Community Development Intensive Case Managers (CDICMs) foster belonging and connection within Community Development buildings by facilitating peer support, encouraging participation in social and skill-building activities, and strengthening natural and community supports.
Each CDICM supports up to 15 heads of household, providing services to the entire family through in-home visits, community engagement, and Resource Room support. They coordinate referrals, lead service planning, and collaborate on goal setting with participants. While based in an assigned building, CDICMs provide support across other Community Development sites as needed.
In addition, this role includes oversight and day-to-day coordination and cleanliness of place-based resource rooms to ensure they are accessible, welcoming, and responsive to participant needs.
Key Responsibilities:
- Ensure clients receive respectful, trauma-informed and integrated care by assisting the client where they are at, providing information, support, and resources both internal and external of CUPS as appropriate and available.
- Advocate for appropriate client health care and support in maintaining housing while teaching patients and their supporters navigation and self-advocacy skills.
- Operate in an integrated manner with CUPS internal departments continuously assessing client needs, gaps in service, care plan modifications and advocating for the voice and self-determination of the client.
- Facilitate a healthy and safe work environment through learning and enacting all CUPS health & safety protocols, while maintaining an active awareness of clients and colleagues.
- Promote a culture that reflects CUPS Purpose, ambition, philosophies and values.
Organizational Alignment and Performance:
- Provide holistic support to participants including but not exclusive to case conferences, attending appointments, home visits, creation of care plans, supporting life enrichment and community connection activities
- Manage a Resource Centre including hosting social and skill building programming provided by both internal and external stakeholders.
- Provide culturally aware support to CUPS clients, celebrating the diversity of clients and being aware of power dynamics of privilege and oppression that may be present
- Meet with clients within the Resource Centre and creating a hub of resource materials & basic needs essentials available to clients
- Promote community involvement within the building through new tenant welcoming/volunteer orientation and opportunities, dynamic program delivery, client events and soliciting client feedback.
- Assist clients in defining strengths and needs through CUPS standardized assessment, and track progress with the client via follow up assessments to celebrate achievements and determine further needs
- In collaboration with the client, develop a care plan (or update previous care plan) to meet the needs identified and connect the client to services internally and externally to achieve goals
- Conduct required income testing with tenants every year or as income level changes
- Provide mentorship to Buildings Tenant Board members to assist duties and execution of activities
- Reach out to neighboring community hubs (ex. Community Associations, Faith Groups and other local agencies) to connect CUPS clients with larger community events and opportunities
- Remain up to date on internal changes to programs, services and personnel to ensure accurate care plan development and warm hand-offs of clients to colleagues
- Accurately enter all required data points in organizational & external databases regarding the administration of care plans, referrals and resources provided to ensure accurate reporting
Stakeholder Relations:
- Develop and maintain collaborative and accountable working relations with internal CUPS colleagues to strengthen communication flow and cross-program understanding
- Practice crisis intervention and de-escalation skills to assist clients in self-regulation to receive service or choose to exit and return.
- Provide caring, reliable, trauma-informed care to all clients accessing CUPS to reduce barriers to service and increase community trust.
- Share experience and knowledge with students, volunteers and guests interested in CUPS services to further develop CUPS social justice impact & external ambassador network.
- Provide a welcoming environment for social and skill building programming from a variety of providers.
Employment Requirements:
- 2-3 years’ experience working with people living with the adversity of poverty/homelessness
- 1-2 years experience navigating health care and social service systems
- Basic First Aid and CPR Certification
- Class 5 Driver’s License with a clear drivers abstract and personal vehicle available to use for work purposes & client transport
- Police/RCMP Background and Vulnerable Sector Check
What You Bring:
- Degree in Social Sciences, Community or Health Sciences preferred
- Brain Story Certification is an asset
- Broad understanding of physical and mental health needs
- Knowledge of Calgary homeless sector and Alberta health system
- Demonstrated interdisciplinary teamwork and patient advocacy skills
- Understanding of trauma-informed care and intergenerational trauma and its effects
Work Conditions
- Exposure to trauma and emotionally complex cases
- Exposure to infectious waste, diseases, and stressful situations
- Regular walking, standing, lifting (min 35 lb), and client mobility support
- Use of computers and manual dexterity
- CUPS envisions a Calgary where everyone is respected and can live healthy, fulfilling lives. To do this, we’re building a culture of inclusion and belonging, guided by our values and a commitment to truth and reconciliation.
CUPS envisions a Calgary where everyone is respected and can live healthy, fulfilling lives. To do this, we’re building a culture of inclusion and belonging, guided by our values and a commitment to truth and reconciliation.
If you're passionate about supporting Calgarians and expanding our impact, we’d love to hear from you. We value lived experience, including from folks who reflect the clients we serve, as much as formal qualifications. For accommodations during the recruitment process, contact [email protected].
Ready to Join Us?
Submit your resume and cover letter, including your salary expectations.
We thank all applicants for their interest; only those selected for interviews will be contacted.
Job Types: Full-time, Permanent
Pay: $57,024.12-$59,846.81 per year
Benefits:
- Casual dress
- Dental care
- Employee assistance program
- Paid time off
- RRSP match
Application question(s):
- Have you included a cover letter with your application? If not, you may upload one before completing your submission. Please indicate your salary expectations for this position.
- Do you have a Bachelor's degree in Social Services or a Diploma in Human Services?
- Do you have in-depth knowledge of Calgary social and government services, knowledge of Calgary homeless sector services?
- What prompted you to apply to CUPS?
Education:
- Secondary School (required)
Experience:
- Vulnerable Sector: 2 years (required)
Work Location: In person
