WCD helps organizations rethink their back-office operations. As a leader in back-office optimization, we turn the back office into a driver of data intelligence, business growth, and competitive advantage. Our approach connects people, process, data, and automation—eliminating low-value, repetitive tasks, accelerating workflows, improving accuracy, unlocking insights, and freeing your team to focus on what truly moves the business forward.
Our solutions include managed back-office services, automated digital document delivery platform, and AI-driven digital mailrooms—backed by a team with expertise in outsourced print management, document scanning & imaging, workflow automation, and enterprise content management. We support key functions across the mailroom, accounting, operations, records management, and reception.
Over seventy years strong—and still helping organizations work smarter and move faster.
Print & Scanning Services Clerk
WCD (formerly West Canadian Digital Imaging) is a leading on-demand digital print and information solutions provider headquartered in Calgary, Alberta. We help our customers transform their business, empower their people, and share their story. As a proud 70-year-old Canadian company, we breed a positive culture for entrepreneurs, doers, collaborators, and team players. We service customers across Canada with a deep commitment to customer service, innovation, quality, and high performance.
Role Overview
Reporting to the Site Operations Manager, the incumbent is responsible for ensuring that WCD customers receive consistently high-quality products and services. A keen eye for detail and a passion for getting the job done right the first time, every time will lead to success in this position.
Responsibilities and Duties
Scanning Services
- Sort, organize, and prepare documents for scanning.
- Verify correct page order.
- Operate high-volume scanning equipment to digitize paper records.
- Configure scanning settings to ensure optimal image quality.
- Meet established productivity and turnaround targets.
- Review scanned images for clarity, completeness, and accuracy.
- Correct image quality issues, including skewed, missing, or unreadable pages
- Re-scan documents as required to maintain quality standards.
- Ensure electronic records accurately reflect original source documents.
- Apply appropriate file names
- Upload and organize digital records within document management systems.
- Maintain accurate tracking logs and records of completed work.
Print Services
- Assist the print team in the production of printed documents (black and white, large format, and fully colour projects)
- Review print requests and work orders for completeness and accuracy.
- Prepare electronic and physical files for production.
- Convert and format documents as required for printing.
- Ensure proper paper stocks, finishing options, and production specifications are selected.
- Complete basic bindery including Collating, folding, Binding (coil, Cerlox)
- Package and label finished jobs
Qualifications
Education
- High school diploma or GED
- Post-secondary education in a related field is considered an asset
Skills and Experience
- A solid understanding of computers and office equipment
- Ability to adapt to changing environments, work with a variety of people, and have the flexibility to cover various positions on short notice
- Previous print production experience is considered an asset
- Knowledge of the Adobe CS Suite is considered an asset
- Strong ability to remain organized and manage multiple projects and duties
- Consistent attention to detail
- Written and verbal fluency in English
- Exceptional customer service
- Desire to perform different functions daily as required
- Ability to lift 50 lbs.
Join WCD to grow your career, expand your knowledge, and become part of a fun team committed to customer success.
