We believe great service begins with great people! If you take pride in working collaboratively and delivering excellent customer service, you’ll feel right at home with ABM! As a trusted Managed Service Provider with a nationwide Field Services presence, we’re united by a commitment to integrity, customer focus, and driving tangible results for our customers. If this sounds like you, we invite you to apply to join our team where working together means building better outcomes for the customers who rely on us every day.
Overview:
ABM Integrated Solutions is looking for a solutions-focused Level 2 IT Services Technician to join our team in Calgary, AB! In this role, you'll take on advanced technical challenges - from troubleshooting complex infrastructure issues to support deployments of systems across multiple environments. You'll be an escalation point for frontline support and a trusted expert for both our teams and customers.
This is a hands-on, client-facing role that requires a high degree of technical skill, clear communication, and a strong commitment to delivering reliable service. You'll regularly travel to customer sites within Calgary, work independently, and tackle a wide variety of infrastructure and systems tasks - no two days will be the same! If you're comfortable rolling up your sleeves, thriving under pressure, and know your way around modern IT environments, we want to hear from you!
Primary Responsibilities:
- Resolve escalated support tickets from Level 1 Technicians involving servers, networking, and cloud applications.
- Perform routine maintenance on client environments, including patching, backups, and end-point management.
- Provide on-site support, diagnostics, and troubleshooting for customers that issues cannot be resolved remotely.
- Deliver professional, customer-focused service while working independently at customer sites.
- Collaborate with Level 3 team members on client infrastructure improvements and technical projects.
- Maintain and update client technical documentation.
- Assist with the deployment and configuration of workstations, networking gear, and cloud tools.
- Communicate clearly with clients and internal stakeholders regarding issue resolution.
- Participation in on-call rotation and after-hours assistance as required.
Qualifications
- 3 to 5 years of technical support in an MSP environment.
- Strong understanding of Windows Server, Active Directory, modern networking concepts, and cloud services (M365, Azure).
- Experience using Linux (Debian), Proxmox, & Proxmox Clustering considered a big asset.
- Ability to independently troubleshoot complex technical issues and manage competing priorities.
- Experience participating as a technical resource in infrastructure upgrades, system migrations, or deployment projects.
- Excellent customer service, communication, and documentation skills.
- A valid class 5 Canadian drivers license and willingness to travel as required to customer sites.
Meaningful Benefits:
You’ll work alongside supportive and skilled teammates who take pride in delivering dependable technology solutions and exceptional customer service. We offer all employees the room to learn, advance, and contribute to the systems that our customers rely on every day. At the end of each day, you’ll know your work made a measurable difference for the customers and local communities we serve!
Our benefits include:
- Comprehensive Health, Dental, & Vision Plan – also including life insurance, long-term disability insurance, accidental death and/or dismemberment insurance.
- 24/7 Virtual Healthcare & Mental Health Support – at no additional cost through our group benefit plan.
- Employee & Family Assistance Plan – with resources available at no additional cost through our group benefit plan.
- RPP Matching Program – up to 5.5% employer matching.
- Vacation accrual starts on Day 1
- Employee Rewards & Saving Program – access to savings on thousands of unique vendor perks and discounts.
- Professional Development & Training Programs – to support each employees continuous growth.
- Employee Recognition Programs – that celebrate safety, service excellence, and outstanding contributions to our goals.
About Us:
ABM Integrated Solutions, headquartered in Dartmouth, Nova Scotia, is a nationally recognized technology company delivering end-to-end managed services and dependable field support to organizations across Canada and the United States. We combine the agility of a full-scale MSP with the reliability of a coast-to-coast Field Services operation, ensuring our customers receive fast, consistent, and high-quality technical support wherever they may do business.
ABM is part of the Atlantic Corporation Limited (ACL) family of companies. ACL’s diverse portfolio includes organizations operating in senior’s living spaces, national transportation and logistics, fuel hauling, real estate, and storage services. This broad corporate ecosystem gives ABM a stable foundation, cross-industry insight, and the ability to support customers whose technology requirements extend across multiple different environments; from retail locations, to distribution centers, to enterprise offices.
Within ABM, our service offerings span a broad range of capabilities, including:
- Managed IT Services: comprehensive monitoring, IT Service Desk, endpoint management, cloud services, Cybersecurity support, technology lifecycle management, and more.
- National Field Services: reliable onsite technical support delivered by a skilled network of Field Service Technicians across North America.
- POS (Point-of-Sale) Services: deployment, maintenance, and support for POS payment solutions, retail systems, and multi-site coordination.
- Project & Deployment Services: large-scale rollouts, technology refreshes, infrastructure implementations, and more!
Our customers trust us to keep their technology running so they can stay focused on what matters most – their business, their people, and the communities they serve!
Immigration Disclosure:
Please note that this position is not eligible for Permanent Residency sponsorship now or in the future. This restriction applies to all candidates for this position. We welcome all people that are legally allowed to work in Canada to apply.
AI Disclosure:
ABM is NOT using any Artificial Intelligence to screen, review, or select candidates. A human being is reviewing all resumes and applications submitted for this position.
Job Types: Full-time, Permanent
Pay: From $60,000.00 per year
Benefits:
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- On-site parking
- Paid time off
- RRSP match
- Vision care
Application question(s):
- Do you have a valid class 5 Canadian Drivers License?
Experience:
- Technical support: 3 years (required)
Location:
- Calgary, AB T2H 2L9 (required)
Work Location: In person
