Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.
We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.
Your Role:
The Field Service Technician is a key, customer-facing role that represents the Vantive brand within clinical and hospital environments. This position is responsible for managing an assigned territory and traveling to perform equipment installations, repairs, preventive maintenance, training, documentation and other authorized service activities on medical devices for which appropriate training has been completed. Field Service Technicians are hands-on professionals who enjoy solving advanced technical issues, working autonomously, and engaging directly with customers. This role requires strong attention to detail, effective communication skills, and a commitment to delivering high-quality customer experience. Ensuring service requests are completed accurately, efficiently, and in a timely manner is a critical responsibility.
In this role, you will be part of the Western Canada Service Team, supporting customers in clinics, hospitals, donor centers, home patient environments, and other equipment locations. Extensive travel is required. All work must be performed in accordance with Vantive quality standards, regulatory requirements, and established procedures. Field Service Technicians may collaborate with or seek assistance from more experienced or specialized personnel when addressing complex technical issues. As part of the service team, this role also participates in a scheduled on-call rotation to provide after-hours support, including weekends and holidays as required. The ideal candidate thrives in a fast-paced, team-oriented environment, consistently meets service commitments and installation deadlines, and produces high-quality results.
What you'll be doing:
Maintains equipment as assigned within a field territory and performs installation, calibration, preventive maintenance, repairs, testing, inspection, and upgrades on electro-mechanical medical equipment within and outside the region, while ensuring compliance with SLAs, quality, safety, and regulatory requirements.
Manage service territory by scheduling service calls, preventive maintenance, and traveling efficiently to meet customer commitments.
Plan, order, and manage service and maintenance parts to ensure proper inventory control.
Provide training and guidance to customer personnel on equipment operation, maintenance procedures, and inspection techniques.
Complete required administrative tasks include service documentation, reporting, inventory records, expense management, and adherence to policies and procedures.
Manages customer satisfaction by maintaining effective relationships and surpassing customer expectations on service delivery.
Promote service business within area of responsibility as appropriate, maintain financial effectiveness within assigned territory.
Represent the company professionally through positive attitude, appearance, and engagement with customers and colleagues.
Collaborate with service leadership, peers, and cross-functional teams to meet service commitments and enhance business performance and customer satisfaction.
Support team and organizational success through mentoring, knowledge sharing, continuous service improvement, and communication with leadership on operational needs and challenges.
Ensure the proper handling of sensitive components and compliance with hospital regulations and environmental, health, and safety requirement.
Performs any other duties or projects as assigned.
What you'll bring:
Minimum two years of technical college, Bio-Medical field or similar technical degree; or proven equivalent work experience as a Field Service Representative.
Major Subjects: Biomedical Engineering, Electrical/Electronic Engineering, Computer Science, or a related technical field.
3-5 of progressively responsible experience in a service environment, ability to work independently with minimal supervision is required.
Service and support Vantive products, including pre‑installation, preventive and routine maintenance, component replacement, and minor cosmetic repairs.
Diagnose and resolve equipment issues using analytical and logical troubleshooting methods.
Manage time, territory, and workload independently with minimal supervision.
Maintain accurate trunk stock inventory and complete all required field service administrative tasks.
Develops and maintains good relationships with various levels of internal and external customers.
Communicate clearly and effectively, both verbally and in writing, with diverse audiences.
Participates in the team’s on‑call rotation to provide after‑hours support, including weekends and holidays as scheduled.
Warehouse responsibilities may include ensuring all safety, quality & compliance procedures are adhered to for product maintenance and inventory.
Provide equipment overview and basic technical training to customer staff as required.
Ability to travel to installation/upgrade sites for extended periods of time, willingness to work other shifts and overtime as necessary.
Proficient in Microsoft Office (Word, Excel, Outlook).
Must have valid Driver’s license and a clean driving record.
Able to lift heavy equipment and testing apparatus up to 35 kg.
Work set up: Onsite
Existing Opening: Yes
We understand compensation is an important factor as you consider the next step in your career. At Vantive, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $64,000 to $80,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.
Reasonable Accommodation
Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link
Recruitment Fraud Notice
Vantive has discovered incidents of employment scams, where fraudulent parties pose as Vantive employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
