Location:
Toronto, ON, CA, M5J 2V5
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Req ID: 54406
Jobs by Category: Sales and Marketing
Job Function: Communications
Status: Full Time
Schedule: Regular
Description
Join the Communications & Personalization (C&P) team and help drive the future of marketing innovation at TELUS. Our vision is to reinvent how we engage with customers by delivering highly relevant messages on their preferred channels at the right moment to maximize sales, ROI, and operational efficiency, powered by automation and AI.
Our team and what we’ll accomplish together
As the Manager, C&P Strategy & 1:1 Base Growth, you will play a critical leadership role in shaping the future of Comms & Personalization at TELUS. You will lead the C&P strategy, business outcomes, and roadmap across marketing and service communications, while also leading the 1:1 base growth agenda.
This role is about connecting strategy to execution and ensuring the team is focused on the right opportunities, customer outcomes, and business impact. You will report to the Director, Communications & Personalization and lead both direct reports and a broader cross-functional pod. Success in this role will require strong strategic thinking, executive storytelling, stakeholder leadership, business acumen, and the ability to translate marketing, technology, data, and AI capabilities into clear business outcomes.
Here’s how
C&P Strategy, Vision & Roadmap: Lead the development of the future C&P strategy, including the strategic vision, business outcomes, key enablers, and roadmap required to unlock greater value from 1:1 customer engagement. Build business cases and recommendations that articulate what we are solving, why it matters, expected outcomes, and how TELUS should prioritize investment and execution.
Capability & MarTech Evolution: Partner with Marketing, Product, Engineering, Channels, Data, and Operations to define the capabilities required to enable more personalized, timely, AI-supported, and scalable 1:1 communications across customer touchpoints. Identify where AI, automation, data, decisioning, and MarTech capabilities can improve outcomes.
Executive Storytelling: Develop executive-ready presentations that communicate strategy, opportunities, and roadmap priorities by turning complex marketing, data, AI, and technology topics into clear narratives and recommendations.
Base Management Growth & Optimization: Lead the identification and prioritization of 1:1 communications opportunities in partnership with Marketing Base Management teams, with a focus on measurable business impact. Build a continuous improvement discipline across planning, execution, measurement, optimization, and reporting.
Insight-Based Recommendations: Translate performance data into clear recommendations, helping teams understand what is working, what is not, and where to adjust targeting, offer strategy, channel mix, journey design, or customer experience.
Cross-Functional Pod Leadership: Lead cross-functional pods responsible for bringing C&P strategy and base growth priorities to life. Provide leadership to direct reports and broader team members, ensuring clarity on priorities, ownership, timelines, and outcomes.
Qualifications
What you bring
8+ years of relevant experience in marketing strategy, customer growth, base management, CRM, 1:1 communications, personalization, consulting, or a related field.
Proven ability to lead strategy that drives measurable business outcomes, with strong commercial judgment and the ability to connect customer opportunities, business priorities, capabilities, and value.
Strong understanding of 1:1 communications, lifecycle marketing, customer targeting, journey optimization, and personalization across multiple channels.
Comfort working with performance data to identify opportunities, diagnose issues, and translate insights into clear recommendations and actions.
Ability to connect marketing strategy with MarTech, AI, automation, data, journey orchestration, and decisioning capabilities, partnering effectively with Product and Engineering teams to shape priorities and roadmaps.
Strong executive storytelling, stakeholder management, and communication skills, with the ability to simplify complex topics and influence across Marketing, Product, Engineering, Digital, Channels, and Operations.
Experience leading teams, pods, or complex cross-functional initiatives, including situations where not all team members report directly to you.
Ability to operate in ambiguity, build structure, and move work forward in a fast-paced, cross-functional environment.
Great-to-haves
Experience in the telecommunications industry or another complex, cross-channel, data-rich, customer lifecycle-driven business.
Experience working with CRM, lifecycle marketing, Base Management, campaign performance, or customer growth teams.
Experience connecting marketing objectives with data, reporting, targeting, journey orchestration, automation, and personalization capabilities to improve campaign outcomes.
Experience using Looker, Tableau, or similar reporting tools to support marketing performance measurement and optimization.
Bachelor’s degree or similar post-secondary degree; an MBA or background in marketing, analytics, strategy, consulting, or business transformation is highly valued.
#LIREMOTE
Salary Range: $109,000-$202,000
Performance Bonus or Sales Incentive Plan: 20%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:
Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …
Job Type: This is for a current vacancy
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
