Chatham Kent, On Guest service agent Jobs – 1 Openings This Week

Front Desk Agent
Quality Inn by Choice Hotels —Chatham-Kent, ON
- From $18 an hour
- Part-time
- Customer service
- English
- Hotel
Quick apply

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Front Desk Agent
Quality Inn by Choice Hotels —Chatham-Kent, ON
Handle phone calls, make reservations, and respond to guest inquiries. This position is responsible for handling guest check-ins and check-outs, answering…
From $18 an hour
Quick apply

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Front Desk Agent

Quality Inn by Choice Hotels
Chatham-Kent, ON

Quick apply

Job details

Part-time | Full-time

Benefits

On-site parking

Skills

Customer service
English
High school diploma or GED
Front desk
Communication skills
Hotel experience

Full job description

About the Property:

Quality Inn Chatham is a newly renovated, modern 43-room hotel offering clean, comfortable, and welcoming accommodations for both business and leisure travelers. As part of the trusted Choice Hotels brand, we take pride in maintaining high standards of service and hospitality. We are currently seeking a friendly, professional, and dependable Front Desk Agent to join our team and help deliver an outstanding guest experience.

Position Summary:

The Front Desk Agent is the first point of contact for our guests and plays a key role in creating a warm and welcoming environment. This position is responsible for handling guest check-ins and check-outs, answering questions, resolving issues, and ensuring a smooth and pleasant stay for all guests.

Key Responsibilities:

Greet all guests in a warm, friendly, and professional manner
Check guests in and out efficiently using the hotel’s PMS (Property Management System)
Handle phone calls, make reservations, and respond to guest inquiries
Provide accurate information about hotel amenities, local attractions, and services
Address and resolve guest concerns or issues in a timely and courteous manner
Process payments and maintain accurate records for all transactions
Follow established front desk procedures and ensure compliance with brand standards
Communicate effectively with housekeeping and maintenance teams to coordinate guest needs
Maintain a clean, organized, and professional front desk area at all times
Maintain a clean lobby area, especially after breakfast times
Prepare breakfast meals for all guests during the morning shift and clean up after breakfast time is over

Qualifications:

Previous experience in customer service or front desk is preferred
Hotel experience and familiarity with ChoiceAdvantage or similar PMS is an asset
Strong communication and interpersonal skills
Comfortable with multitasking and problem-solving in a fast-paced environment
Professional appearance and demeanor
Must be dependable, punctual, and team-oriented
Flexible availability, including evenings, weekends, and holidays
High school diploma or equivalent required

What We Offer:

Competitive hourly wage
Supportive and positive work environment
Training and opportunities for advancement within the hotel
Employee discounts through the Choice Hotels brand

To Apply:
Please submit your resume and a brief note outlining your interest in the Front Desk Agent position

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Benefits:

On-site parking

Ability to commute/relocate:

Chatham-Kent, ON N7L 4B8: reliably commute or plan to relocate before starting work (required)

Experience:

Front desk hotel: 2 years (preferred)

Work Location: In person

Quick apply

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