Position Overview
Inno Foods Inc. is seeking a highly organized, proactive, and detail-oriented Operations Coordinator to support domestic and international business operations. The position will focus on customer and product compliance coordination, purchase order and operational administration, documentation control, and cross-functional follow-up.
A key responsibility of this role is to coordinate and monitor compliance requirements for products sold in Canada and international markets. The Operations Coordinator will work closely with Sales, QA/Compliance, Product Documentation, R&D, Marketing/Design, Production, Accounting, Warehouse, and other internal teams to ensure customer requirements and compliance activities are completed accurately and on time.
This is a coordination role rather than a technical regulatory approval role. The Operations Coordinator will collect information, track requirements, coordinate submissions and revisions, and follow up on outstanding items. Final technical and regulatory review and approval will remain with the appropriate QA/Compliance, Product Documentation, or other designated technical team.
Key Responsibilities
· Coordinate domestic and international product and customer compliance requirements for new and existing products.
· Coordinate customer compliance documentation, product specifications, item agreements, BuyDocs, and other customer-required forms.
· Track packaging and label compliance requirements, including product names, ingredient and allergen information, nutrition panels, net weights, barcodes, importer information, country-of-origin statements, warning requirements, and bilingual or local-language requirements where applicable.
· Coordinate compliance submissions and follow-ups with internal departments and approved third-party compliance providers.
· Track compliance status, outstanding requirements, deadlines, reviewer comments, revisions, and approvals.
· Coordinate with QA/Compliance, Product Documentation, R&D, Marketing/Design, Sales, Production, and other departments to collect required information.
· Maintain the exact reviewer comments and approved technical information during documentation and artwork coordination; escalate unclear or conflicting requirements rather than making technical assumptions.
· Ensure final approved documents, customer forms, artwork records, and supporting approvals are properly maintained in controlled company locations.
· Support customer purchase order administration, order tracking, PO revisions, and customer-specific operational requirements.
· Coordinate with Production regarding inventory availability, production timing, quantities, and customer requirements.
· Maintain operational trackers, project dashboards, Asana tasks, customer portals, and supporting documentation.
· Support domestic and international customer setup and new-product launch activities.
· Coordinate promotional activities, samples, customer documentation, and other business projects when required.
· Identify missing information, approaching deadlines, or potential compliance risks and escalate them promptly to the appropriate department or manager.
· Work cross-functionally to ensure customer requirements and assigned projects are completed accurately and on time.
· Provide general operational support and perform other assigned projects as required.
Qualifications
· Diploma or degree in Business Administration, Operations Management, Supply Chain Management, Food Science, Regulatory Affairs, or a related field is preferred.
· 1-3+ years of experience in operations coordination, compliance coordination, customer service, order management, product documentation, project coordination, or a related role is preferred.
· Experience supporting domestic and/or international customer compliance requirements is a strong asset.
· Experience in food manufacturing, CPG, manufacturing, distribution, or a retail supplier environment is preferred.
· Experience coordinating product specifications, packaging/label documentation, customer forms, or third-party compliance submissions is an asset.
· Strong Excel and Microsoft Office skills.
· Experience with ERP systems, Odoo, Asana, SPS Commerce, Infor Nexus, customer portals, or similar systems is an asset.
· Strong organizational skills with the ability to manage multiple projects, deadlines, and follow-up items simultaneously.
· Strong attention to detail and ability to maintain accurate and complete documentation.
· Strong written and verbal communication skills.
· Ability to coordinate effectively across departments and proactively follow up on outstanding requirements.
· Ability to recognize potential compliance or operational risks and escalate them appropriately.
· Proficiency in speaking, writing, and understanding Korean is considered a strong asset.
Ideal Candidate
The ideal candidate is a strong coordinator who enjoys organizing information, following projects from start to completion, and working with multiple departments. The candidate should be comfortable managing customer requirements, compliance documentation, deadlines, revisions, and approvals for both domestic and international business.
This position does not require deep logistics expertise. More important is the ability to understand customer requirements, maintain accurate records, coordinate compliance-related activities, communicate effectively with technical and non-technical teams, and ensure that outstanding items are followed through to completion.
Key Competencies
· Domestic and international compliance coordination
· Customer and product documentation
· Packaging and label coordination
· PO and order administration
· Project and deadline management
· Cross-functional communication
· Documentation and record accuracy
· Problem identification and escalation
· Attention to detail
· Organization and follow-through
Pay: $25.00-$30.00 per hour
Expected hours: 40.0 per week
Benefits:
- Casual dress
- Dental care
- Life insurance
- Mileage reimbursement
- On-site parking
Work Location: In person
