Stepping Stones Crisis Society is seeking a Part-Time Receptionist to join their team!
Stepping Stones Crisis Society are dedicated to supporting individuals and families affected by domestic violence and crisis situations. Based in Cold Lake, Alberta, their mission is to provide a safe and nurturing environment where those in need can find refuge, support, and resources to rebuild their lives. They offer a range of services, including emergency shelter, counseling, education, and advocacy, all aimed at empowering our clients to overcome their challenges and achieve long-term stability and safety.
The Receptionist is the first point of contact for clients, visitors, and stakeholders at Stepping Stones Crisis Society. This role requires exceptional communication and organizational skills, professionalism, and the ability to handle sensitive information with confidentiality.
Schedule and Hours:
- Hours: Part-time, operating on a bi-weekly shift rotation (28 hours one week, 32 hours the next week, averaging 30 hours per week). Opportunities for additional hours may be available on short notice to provide casual shift coverage.
- Shift Times: Weekday evening shifts, with morning and afternoon shifts required on a rotating weekend schedule. (No weekday morning shifts).
- Immediate Availability: This role requires immediate flexibility through the summer months to provide essential holiday coverage. The permanent bi-weekly rotation will formally begin at the end of August.
- Benefits: Comprehensive benefits package, including health, dental, and RRSP matching.
Duties and Responsibilities:
Front Desk Operations:
- Greet and welcome clients, visitors, and staff with professionalism, empathy, and compassion.
- Answer and direct phone calls and other inquiries to the appropriate departments or individuals efficiently.
- Maintain a clean, organized, and secure reception area to ensure a welcoming and professional atmosphere.
Administrative Support:
- Manage incoming packages, courier services, and deliveries.
- Assist with scheduling appointments, meetings, and conference room bookings.
- Provide general administrative support to operational team members as needed.
Client and Visitor Interaction:
- Ensure visitors and clients are checked in and directed appropriately while strictly respecting and maintaining confidentiality protocols.
- Provide immediate, supportive front-line contact and refer clients to the appropriate staff or department.
- Respond to general inquiries regarding the services, programs, and events offered by the organization.
Data Entry and Filing:
- Input and maintain accurate client and administrative data within the organization’s systems.
- Organize and maintain digital files in strict compliance with organizational policies and privacy standards.
Facility & Security Logistics:
- Ensure the reception area and central common spaces are tidy and well-maintained.
- Coordinate directly with operations staff to log and report facility repairs, maintenance requests, or upgrades.
- Manage the security of the front entrance by actively monitoring access and issuing visitor passes during scheduled shifts, ensuring a formal handoff and collaboration with the Security Specialist.
Skills and Qualifications:
Education and Experience:
- High School Diploma or equivalent is required; a diploma in Office Administration or a related field is considered an asset.
- Minimum of 1–2 years of experience in a receptionist or administrative support role.
- Must provide a clear Criminal Record Check and Child Intervention Check.
- Standard First Aid/CPR certification is an asset.
- Familiarity with multi-line phone systems and standard office equipment.
Skills and Abilities:
- Comfortable working independently in a quiet, steady, and predictable environment with periods of downtime.
- Strong interpersonal and communication skills with a compassionate, grounded, and professional demeanour.
- Proficiency in Microsoft 365 (including Teams, Word, Excel, and Outlook) and comfort learning internal data entry software.
- Excellent organizational skills with sharp attention to detail and process accountability.
- Proven ability to handle highly sensitive and confidential information with absolute discretion.
