Customer Service Representative (CSR) / Service CoordinatorPWC Plumbing Inc. – Barrie, ON
Full-Time | Monday–Friday | Competitive Salary | Career Growth Opportunity
Help Build an Exceptional Customer Experience
PWC Plumbing Inc. is a growing residential plumbing company serving Barrie, Simcoe County, and the surrounding communities. We pride ourselves on providing professional service, transparent communication, and high-quality workmanship. As our company continues to grow, we're looking for an organized, customer-focused individual to become the first point of contact for our clients.
We're seeking a Customer Service Representative (CSR) / Service Coordinator who thrives in a fast-paced environment, enjoys helping people, and can confidently coordinate the day-to-day operations of a busy plumbing company.
We are looking to have this position filled for the first week of September.
About the Role
As the CSR/Service Coordinator, you'll be the hub of our daily operations. You'll answer incoming calls, schedule service appointments, coordinate our plumbing technicians, communicate with customers, prepare invoices, and help ensure each day runs efficiently from start to finish.
This position is ideal for someone who enjoys organization, multitasking, problem-solving, and creating outstanding customer experiences.
Key ResponsibilitiesCustomer Service
- Answer incoming phone calls professionally and confidently.
- Respond to emails, online inquiries, and customer messages promptly.
- Schedule plumbing service appointments efficiently.
- Provide exceptional customer service before, during, and after each job.
- Keep customers updated on technician arrival times and schedule changes.
- Follow up with clients after completed work to ensure satisfaction.
Dispatch & Scheduling
- Coordinate daily schedules for plumbing technicians.
- Optimize routes to maximize efficiency.
- Prioritize emergency service calls.
- Monitor technician progress throughout the day.
- Communicate schedule adjustments clearly with both customers and field staff.
Office Administration
- Prepare invoices, and work orders.
- Process customer payments.
- Maintain accurate customer records using Jobber.
- Order office supplies and assist with administrative tasks.
- Assist with warranty claims and supplier communications.
- Support management with daily operations and special projects.
Team Support
- Help keep the office organized and running smoothly.
- Work closely with technicians to ensure successful job completion.
- Identify opportunities to improve systems and processes.
- Contribute to creating a positive, team-oriented workplace.
QualificationsRequired
- Exceptional customer service and communication skills.
- Previous experience in a customer service, office administration, dispatch, or coordinator role.
- Excellent organizational and multitasking abilities.
- Strong computer skills and confidence learning new software.
- Professional phone etiquette.
- Strong attention to detail.
- Ability to remain calm under pressure and manage changing priorities.
- Positive attitude with excellent problem-solving skills.
Preferred (Assets)
- Experience working in the plumbing, HVAC, electrical, or construction industry.
- Experience with Jobber or similar service management software.
- Knowledge of invoicing and scheduling software.
- Experience using Microsoft Office and Google Workspace.
- Basic bookkeeping or administrative experience.
What We're Looking For
The ideal candidate is someone who:
- Genuinely enjoys helping people.
- Can confidently manage multiple tasks without becoming overwhelmed.
- Has excellent communication skills, both written and verbal.
- Is proactive and takes initiative.
- Is dependable, organized, and detail-oriented.
- Can work independently while also supporting a growing team.
- Takes pride in delivering an exceptional customer experience.
- Works well independently in a low traffic office/shop.
What We Offer
- Competitive compensation based on experience.
- Monday to Friday schedule.
- Supportive and respectful work environment.
- Opportunities for professional growth as the company expands.
- Modern office systems and technology.
- The opportunity to play a key role in shaping the future of a growing local business.
Schedule
- Monday to Friday
- Day shift
- Full-Time
- In-office position (Your own office space)
Start Date
Target start date: First week of September.
Why Join PWC Plumbing?
At PWC Plumbing, we believe that great customer service is just as important as great plumbing. Every phone call, every interaction, and every scheduled appointment shapes our customers' experience.
If you're someone who enjoys building relationships, staying organized, solving problems, and helping a growing business succeed, we'd love to meet you.
Apply Today
Please apply through Indeed with your resume and a brief cover letter telling us:
- Why you're interested in joining PWC Plumbing.
- What customer service experience you bring.
- Why you'd be a great fit for this role.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: $25.00-$30.00 per hour
Work Location: In person
