Service Coordinator
Location: Markham Head Office (In-Person)
Do you enjoy talking to different people and working in a setting where no two days look alike? Are you ready to take the helm of seamless service delivery in a dynamic and fast-paced Trades environment? Do you enjoy orchestrating the perfect balance between client satisfaction and operational efficiency?
If you answered ‘YES!’ to all of these, then Smith and Long is looking for YOU to join the team as our new Mechanical Service Coordinator!
Who We Are
Smith and Long is the fastest-growing, large-scale, multi-trade company in the Canadian market. We are uniquely positioned in the traditional fields of Electrical, Mechanical, and Engineering, but we operate with an internal culture much like a software start-up—agile, innovative, and driven.
With an entrepreneurial culture focused on growth and happiness, our atmosphere enables every team member to exercise autonomy while being backed by a supportive team. One of our core values is STRETCH; we are committed to providing a unique work experience that allows you to conquer new obstacles while leveraging your current expertise.
The Role: Mechanical Service Coordinator
In this role, you will be the air traffic control for our Mechanical Service Team. Working closely with our Lead Service Coordinator and Service Manager, you will support our clients in an administrative capacity, ensuring our field technicians are exactly where they need to be. We are looking for an organized and methodical individual who wants to bring their skills to a FUN and CHALLENGING environment.
Key Duties and Responsibilities:
- Service Orchestration: Coordinate all aspects of service processes, including detailed appointment creation, scheduling, and dispatching.
- Call Management: Receive emergency and non-emergency calls via phone and email, accurately recording all significant information.
- Strategic Dispatching: Prioritize service requests by urgency and assign technicians based on their specific capabilities and logistical efficiency.
- Problem Resolution: Quickly address requests by compiling relevant data and relaying it to project managers, sales staff, and technicians.
- Customer Excellence: Provide a high level of service by communicating scheduling lead times and appointment confirmations to clients.
- Detailed Documentation: Demonstrate strong attention to detail when opening new work orders and tracking job approvals and historical data.
- Departmental Link: Act as the direct bridge between the company and our customers, ensuring technician attendance and project status are effectively communicated.
- Financial Support: Assist the Accounts team by providing relevant historical information to process receivables and payables effectively.
What You Bring to the Table:
- Dispatching Experience: At least one (1) year of experience in a dispatching role, preferably within the Skilled Trades or Service industry.
- Administrative Background: Minimum of one (1) year of administrative experience.
- Technical Tools: Highly organized with proficient use of Excel, collaborative calendars, and project management software.
- Problem-Solving DNA: An innate problem solver who can analyze situations and produce creative, effective solutions on the fly.
- Communication Skills: Excellent verbal and written interpersonal skills for professional correspondence with customers and internal teams.
- Team Mindset: Works exceptionally well in a group setting where multiple personnel are contributing to a single goal.
- Asset: Previous experience in invoicing is considered a strong asset.
Salary: 55,000.00 - 70,000.00 Annually
Our Human Touch: At Smith and Long, we believe great talent deserves a real look. We don’t use AI bots to screen your resume—our actual team reviews every application to find the best human for the job.
To apply for this position, please send your resume to: [email protected]
Smith and Long is an equal opportunity employer committed to meeting the accessibility requirements under the AODA. Accommodations are available on request during the recruitment process. If selected for an interview or testing, please advise the hiring team of any accommodations you may require.
Job Types: Full-time, Permanent
Pay: $55,000.00-$70,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
Application question(s):
- Will you now or in the future require sponsorship for a work permit or immigration support to maintain your work authorization in Canada?
- Confirm your resume is uploaded as a PDF.
Experience:
- Skilled Trades: 1 year (preferred)
- Mechanical Service Coordinator: 1 year (required)
Work Location: In person
