Job Description
The Case Manager is accountable for seamless service experience that meets the individual needs of the client and their family, compliance with legislation through proper documentation, and communicating with various levels within the organization in a clear and concise manner. The Case Manager works closely with Intake staff, consults and collaborates with other community service providers, leads by example, and demonstrates professionalism and enthusiasm in all dealings.
We are looking for: A full-time contract Case Manager, Hospice & Bereavement (12 Months)
Hours of Work: 34-hour work week. Monday to Thursday: 8:30am to 4:30pm and Friday: 8:30am to 3:30pm. This is a hybrid role.
Reports to: Manager, Social Work, ADP, Hospice & Bereavement
Compensation
Hiring Salary Range: The salary for this role ranges from $65,000 to $76,500 per year, depending on your skills and experience.
Hybrid Environment: This is a hybrid position. Our main office at 4211 Yonge Street has subsidized underground parking and is located conveniently on the subway line and GO transit.
Responsibilities
Client Service Experience - Excellence and Quality Improvement
- Ensure clients and their families experience a high quality and responsive service.
- Provide information, advice, and support to the client/family regarding the care plan.
- Conduct ongoing assessment of the client’s needs while on your case load and revise the care plan for the client as required.
- Provide counselling to the client/caregiver and initiate support linkages for the client/caregiver with internal and community resources where possible.
- Facilitate bereavement/caregiver support groups tailored to client’s needs.
- Train and match volunteers with clients.
- Advocate on behalf of the client/caregiver where appropriate to ensure the receipt of services.
- Lead and participate in consultations and case conferences with service providers to discuss care plans and service needs.
Information Management and Reporting
- Prepare and ensure accurate, thorough, and timely record of client information including reports and correspondence, and ensure all information is up-to-date in the information management system and documented in accordance with departmental policies and procedures, legislation and College requirements.
- Document client contacts and communications during case manager involvement, and in preparation for discharge.
- Develop and implement appropriate short and long-term care plans for the client/caregiver based on initial assessment.
- Collect and maintain accurate program statistic and deliver monthly reports.
Team Building and Leadership
- Build support for agency vision and departmental goals/objectives by communicating, collaborating, and leading by example.
- Demonstrate support and work cohesively in a team environment.
- Look for daily opportunities to highlight the connection between overall strategy and day-to-day activities.
- Provide consistent communication and feedback to the team and other staff involved.
- Act as a change agent to positively encourage others and manage change.
- Develop and facilitate educational sessions for staff, students and volunteers.
- Supervise students, including preliminary interviews and evaluation.
Management of Relationships with External Partners
- Actively develop and foster trust-based and collaborative partnerships with external customers from key organizations involved.
- Actively participate on Community-based committees/projects and ensure that Circle of Care’s assets, interests, and desires are represented and listened to.
- Attend and participate in daily clinical rounds with Home Care and Hospital Palliative teams.
Management of Relationships with Internal Partners
- Provide service/process communication to key internal stakeholders, inclusive of expectations, problem solving, and troubleshooting support.
- Lead and participate on internal cross-functional project teams to lend skills, competence and product knowledge.
- Lead by example with Internal Partners and demonstrate the organizational values in all personal behaviours.
Risk, Health and Safety Management
- Identifying and reporting health and safety incidents and concerns in a timely manner to the appropriate supervisors and/or funders, documenting incidents in EasyCare and escalating appropriately to the designated supervisors as outlined in the Client Safety Reporting policy (C.01.38).
- Participating in health and safety processes and procedures.
- Participating in maintaining a safe workplace environment by cultivating a positive safety culture and encouraging best practices to promote both staff and client safety and wellbeing.
- Participating in all health and safety training initiatives on a regular basis.
- Taking proactive action against client incidents within your scope of practice.
- Developing a plan to identify, manage and/or minimize client safety risks or situations in adherence with risk management operations policies.
- Assessing the severity of an adverse client safety/risk event and determining the best follow-up and developing an action plan following the event. Collaborating with funder (ex. HCCSS) and following any additional processes as required.
- Calling emergency services (911) when the client is at an immediate risk of harming themselves or others, or if there is a serious injury and/or imminent harm.
- Evaluating any potential hazards and identifying clients at risk for adverse health and safety events, taking preventative measures when necessary to minimize reoccurrence.
- Reporting all safety events impacting clients, caregivers and families in a timely and honest disclosure.
Qualifications
- Masters of Social Work preferred due to funding requirement to provide Level 3 Bereavement Support, also open to RN/RPN
- Additional expertise and training in Bereavement Education and Grief Counseling, and ongoing professional training on Grief Theory and Treatment Practice.
- Registered with the associated professional college.
- 2+ years of experience in a healthcare client service environment.
- Experience in providing group facilitation.
- Knowledge of end of life and family dynamics.
- Experience with the seniors' population and younger adults experiencing bereavement.
- Knowledge of community resources, health care, and social service systems.
- Excellent interpersonal and communication skills.
- Strong client and customer focus.
- Proven bias for action, excellent critical thinking, and time management skills.
- Intermediate skills in an automated environment and with Microsoft Office.
- Ability to travel to various worksites on a regular basis and respond to emergency situations.
- Proficiency in additional languages is considered an asset.
- Valid Ontario Driver’s License and access to a vehicle.
Additional information
Circle of Care is committed to fostering an inclusive, accessible environment, where all employees, volunteers and clients feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and creating an environment where every employee has the opportunity to reach their potential. Circle of Care seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including but not limited to those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.
We are committed to an environment that is barrier free. If you require accommodation, please inform us in advance.
We thank you for your interest in Circle of Care. We welcome you to apply for this role, even if you do not meet every requirement listed. Circle of Care may use artificial intelligence (AI) through third-party platforms, to assist in parts of the recruitment and/or selection process. Only applicants who are selected for an interview will be contacted.
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