Columbus Guest experience call center supervisor Jobs – 4 Openings This Week

Guest Service Agent
Markham Suites Hotel Limited —Markham, ON
- $18.28–$18.78 an hour
- Part-time
- Computer literacy
- English
- Hotel
Quick apply
Guest Service Manager
Sandman Hotel Group —Markham, ON
- $48,000–$52,000 a year
- Full-time
- Computer literacy
- Microsoft Office
- Hotel
- Dental care
- Employee assistance program
Quick apply
Guest Service Associates
Markham Suites Hotel Limited —Markham, ON
- $19.28–$19.78 an hour
- Weekends as needed
- Computer literacy
- English
- Hotel
Quick apply
Membership Experience Associate (Part Time Year-Round) - Schwartz/Reisman Centre JCC
Prosserman Jewish Community Centre —Maple, ON
- $18 an hour
- Part-time
- English
- Front desk
- In-person
Quick apply

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Guest Services Agent Part Time TownePlace Suites Mississauga-Airport Corporate Centre
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Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing,…
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Pre-Opening Hotel Front Office Manager
Hilton Garden Inn Vaughan/ Toronto —Vaughan, ON
Manage all aspects of the front office areas which may include, but is not limited to guest registration, bell services, business center, telephone services,…
$62,000–$70,000 a year
Quick apply
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Guest Service Agent

Markham Suites Hotel Limited
Markham, ON

Quick apply

Job details

Part-time

Skills

Computer operation
Hotel and accommodations experience
Computer literacy
English
Complaint handling
High school diploma or GED
Cashiering
Client services
Hospitality Management
Customer service orientation
Front desk
Computer skills
Guest services
Guest issue resolution

Full job description

JOB DESCRIPTION:

First impressions are everything! As a Guest Service Agent at Hilton Toronto/Markham Conference Center and Spa, your charisma and professionalism will create a sense of welcome, turning moments into memories for all our guests!

We do require candidates to be available on weekdays, weekends and holidays for both day shifts and evening shifts.

POSITION SUMMARY:

The Guest Service Agent will work on a rotating basis in some or all of the areas of the Front Office including Reception, Cashier, and Telephone. All Guest Service Agents must aim to provide the ultimate in service and courtesy to guests of Hilton Suites from the time of registration to the time of departure. This will be done through analyzing and interpreting the needs of guests and offer the appropriate options, solutions and resolutions as required.

DUTIES & RESPONSIBILITIES:

Check-in and check-out of guests
Collect payments – cash, debit and credit and maintaining a float
Consistently providing exceptional customer service by exceeding guests expectations
Provide general information to guests (i.e. directions, restaurant hours etc.)
Take care of all guests needs (i.e. arrange transportation, wake up calls etc.)
Review service requests for arrivals
Take ownership of all guests’ complaints and rectify the complaint quickly and efficiently
Communicate information regarding Guests needs and to other Team Members and Departments
Other duties assigned by the Front Desk Manager or Supervisor

JOB REQUIREMENTS:

One year experience in a hotel preferred
Completion of diploma or degree in hotel/hospitality management preferred
Excellent guest service skills
Possesses a passion for customer service and the ability to exceed customer expectations
A team player
Exceptional conflict resolution skills
Able to effectively communicate both verbally and in writing
Computer literate
Able to stand for long periods of time
Proven ability to be organized, multi-task and prioritize
Completion of High School, GED or equivalent
Good command of English
Knowledge of ONQ system is an asset
Flexible shift availability

Hilton Toronto/Markham Suites is an Equal Opportunity Employer and values diversity in the workplace. As such, all applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, or any other status or characteristics protected by the Human Rights Code.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, and the Human Rights Code, Hilton Toronto/Markham Suites will provide accommodations to applicants with disabilities through the recruitment, selection and/or assessment process upon request. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require.

We would like to thank all applicants for their interest, however, only those who are legally eligible to work in Canada will be considered and only those selected for an interview will be contacted.

This job posting is for an active existing vacancy in the Front Office Department.

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Refine Your Search

guest experience call center supervisor jobs in columbus

Guest Service Agent

Guest Service Manager

Guest Service Associates

Membership Experience Associate (Part Time Year-Round) - Schwartz/Reisman Centre JCC

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