Senior Medical Administrator – Full Time
Boutique Medical Clinic | North York
About Us
We are a boutique primary care medical clinic located in North York, Toronto. Our practice focuses on thoughtful, relationship-based care delivered in a calm, professional, and highly organized environment.
We emphasize a personalized patient experience, discretion, and operational excellence. Our clinic is intentionally designed to provide a quieter, more attentive model of care than traditional medical practices.
We are seeking an experienced Medical Administrator to support and coordinate the daily administrative operations of the clinic and ensure a seamless experience for patients and clinical staff.
Position Overview
This is a full-time, in-office position responsible for managing the front-office administrative functions of the clinic.
This position is best suited to an experienced medical office professional who is comfortable taking ownership of front-office operations and maintaining a highly organized clinical environment. This role requires strong communication skills, sound judgment, and the ability to maintain a calm, welcoming environment while coordinating the administrative flow of the clinic.
The Medical Administrator plays an essential role in maintaining an efficient and professional clinic experience for both patients and staff.
Location: North York, Toronto
Compensation:
Competitive hourly compensation commensurate with experience and qualifications.
We offer a professional, organized work environment with predictable daytime hours.
Key Responsibilities-
Patient Experience
· Welcome patients in a warm, professional, and respectful manner
· Serve as the first point of contact for patients by phone and in person
· Maintain a calm, organized, and welcoming reception environment
Clinic Administration
· Manage provider schedules and coordinate patient appointments using the clinic’s electronic medical record system
· Coordinate comprehensive physical examinations and related testing appointments
· Register and onboard new patients in accordance with clinic policies
· Manage referrals and track incoming consultation reports
· Maintain accurate patient demographic information and OHIP version codes
Communication & Coordination
· Communicate with patients by phone, email, and secure messaging systems
· Coordinate administrative workflow between providers, nursing staff, and patients
· Process incoming correspondence including laboratory and specialist reports
· Scan and upload documentation into the electronic medical record
Clinic Operations
· Maintain exam room readiness and coordinate room turnover between patients
· Monitor and replenish medical and office supplies
· Support the overall organization and presentation of the clinic environment
Qualifications Required
· Minimum 5 years of continuous experience working in a medical clinic environment with direct responsibility for patient scheduling and front-office workflow
· Demonstrated stability and professionalism in previous employment
· Excellent communication and interpersonal skills
· Strong organizational skills and attention to detail
· Ability to work independently while coordinating with a healthcare team
· High level of discretion and professionalism when handling sensitive information
Preferred
· Experience using electronic medical record systems (EMR) such as Oscar Pro
· Experience coordinating provider schedules and patient care workflows
This position is best suited to someone seeking a long-term role within a professional medical practice.
Professional Standards
· Professional judgment and problem-solving ability
· A calm, respectful, and patient-focused demeanor
· Commitment to maintaining patient confidentiality and protecting personal health information in accordance with PHIPA
· Professional business attire appropriate for a medical environment
Accessibility & Accommodation
We are committed to providing a barrier-free workplace in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available upon request throughout the recruitment process.
Application Instructions
Please submit:
- Your résumé
- A brief personal written response (5–7 sentences) to the following question (No AI please!):
Based on your personal experience, please briefly describe a specific interaction you had with a patient in a medical clinic that left an impression on you. What happened, how did you respond, and what did you learn from the experience.
Candidates with substantial experience working directly with patients in a clinical setting will be prioritized.
Only candidates with relevant medical clinic experience will be considered.
Work Location: In person
