The City of Kawartha Lakes invites applications to join our team as Supervisor of Utility, Revenue and Billing.
When you come to work for the City of Kawartha Lakes, you are joining a community of municipal workers who take pride in knowing that every day you are having a positive impact in the community. Our mission is to deliver the highest standards of municipal services while creating a healthy and sustainable future for all Kawartha Lakes’ residents and businesses. We work to our values of Accountability, Respect and Teamwork and we want you to Jump In with us!!
We are an equal opportunity employer which values equity, diversity, and inclusion in the workplace. We foster a safe and creative work environment, where training and skill development are prioritized, with opportunities and support for career advancement. As a team member at the City of Kawartha Lakes, you may be entitled to the following: flexible work hours, remote and hybrid working arrangements, OMERS pension (defined benefit), employer paid benefits package including short and long term disability income replacement, education reimbursement and other programs that foster innovation, leadership, and career advancement.
Salary: $107,698 - $126,009 (2026)
Reports to: Manager, Revenue and Taxation
Department: Corporate Services
Location: Lindsay, ON
Hours: Normal working hours are 37.5 hours per week with core working hours between 8:00am and 5:00pm
Other: Combination of general office environment and occasional off-site travel
Job Brief
This position is responsible for the implementation and oversight of specific programs and processes in order to achieve corporate and departmental strategic objectives. Key responsibilities of the position include the effective leadership and direction in the planning, coordination, and supervision of day-to-day utility billing operations, including financial monitoring, specifically relating to water/wastewater revenue processes, financial reporting, internal control functions and ensuring consistent application of the City’s by-laws, policies, and procedures.
Essential Duties
Specific to this role:
Oversee and effectively control the activities within the program, comprised of water and sanitary sewer meter reading, billing, collections, and customer service for City of Kawartha Lakes utility customers, ensuring compliance with legislations, regulations, and by-laws and safeguarding the assets and financial integrity of the City
Direct the research and analysis to identify the impact of the change in economy condition, legislation, trends in water and sanitary sewer revenue activity, shifts in customer consumption patterns, and other changes in water and sanitary sewer operations, present findings and recommend action plan to senior management
Oversee the operation of the Water Billing Customer Care and Billing system
Participate in the review, formulation and implementation of changes in water/sewer user rates and rate structures
As a member of the leadership team:
Demonstrate leadership and coordination in assigning work activities as required, ensuring equipment and resources are sufficient to enable successful completion of assignments
Support, advise, supervise team members, providing feedback and/or improvement opportunities
Research, quantify, facilitate and coordinate delivery of training needs to staff
Manage customer service concerns, investigating, problem solving and responding as appropriate with solutions
Regularly develop improved methods, procedures, and techniques relating to programs that achieve effective and efficient operations, leading with innovation and modernization in preparation for a growing population
Procure services and goods related to areas of responsibility
Authorize time off requests, time worked, and overtime costs
Manage stakeholder interactions in the supply and receipt of information, including the analysis and resolution of issues
Provide data to allow program reporting, decision making and evaluation
Complete continuous research, analysis of industry trends, and best practices to remain knowledgeable and current in program area of responsibility
Contribute to the development of annual program needs
Create and maintain a cohesive team environment to support staff to achieve objectives and program outcomes
Responsible for the hiring, onboarding, performance management and supervision of staff in a unionized environment, in consultation with People Services
Administer the terms of the applicable Collective Agreements, corporate policies, directives, expectations, in collaboration with People Services; act as a Supervisor under the Occupational Health and Safety Act (OHSA)
Perform other related duties as assigned
Qualifications
A University Degree in Business Administration, Public Administration, Accounting, Economics or a related discipline
Minimum five (5) years of related progressive experience, preferably in a municipal environment; minimum three (3) years of experience in a supervisory capacity
Completion of a recognized accounting designation, or willingness to obtain
Solid experience with financial management and control, including long term financial planning, budgeting, accounting, financial analysis and reporting
Experience with large computerized financial management system and utility billing and customer information systems
Sound experience with utility business operation, water and sewage is preferred
Knowledge of applicable legislation, City by-laws, policies and procedures and public sector accounting standards
Effective oral communication and strong interpersonal skills; excellent written communication skills; attention to detail, accuracy, and follow-through
Demonstrated customer service skills at a level to develop and maintain cooperative and collaborative working relationships both within and outside the organization
Demonstrated time-management skills with the ability to prioritize workloads and meet deadlines with minimal supervision
Demonstrated ability to exercise discretion and tact while maintain a high degree of confidentiality at all times, complying with all applicable privacy legislation and policies and procedures
Demonstrated leadership and management skills at a level to ensure successful program and employee performance outcomes and management
Possess and demonstrate the knowledge, skills and personal attributes as described in the key performance competencies outlined below
Proficient in Microsoft Office suite of applications, audio/video conferencing, the internet and any other related software
Possess and maintain a valid Ontario Class “G” Driver’s Licence or the ability to frequently attend work related activities at various sites within the municipality or at other sites within Ontario
Upon a conditional offer of employment, an acceptable Criminal Record Check will be required
This posting is for an existing, currently open position within Corporate Services. Applications will be reviewed as received.
The City of Kawartha Lakes is an equal opportunity employer committed to building an inclusive and supportive workplace. We welcome applications from qualified candidates of all backgrounds and experiences.
We are dedicated to providing barrier-free and accessible employment practices in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you are contacted regarding a job opportunity, please let us know of any accommodations you may require. We will work with you to ensure your needs are met throughout the recruitment and selection process.
