Patient Experience Coordinator (PEC)Full-Time | $21–24/hour
Equilibrium Therapeutics | Victoria, BC
About Equilibrium
At Equilibrium, we believe healthcare should feel different-for both our patients and our team.
We're a growing multidisciplinary healthcare organization with three clinics across Victoria, bringing together physiotherapists, massage therapists, chiropractors, kinesiologists, counsellors, acupuncturists, and an incredible administrative team. Our mission is simple: provide exceptional patient care while creating a workplace where people genuinely enjoy coming to work.
We're proud recipients of awards including Business of the Year (Greater Victoria Chamber of Commerce) and the Vancouver Island Business Excellence Award for Best Health Care Clinic, but what we're most proud of is the culture we've built. We believe in supporting one another, investing in our people, celebrating wins, and creating opportunities for growth.
The Opportunity
As a Patient Experience Coordinator (PEC), you'll play a vital role in shaping every patient's experience at Equilibrium. You'll often be the first voice patients hear and the first face they see, creating a welcoming, organized, and supportive environment from the moment they contact our clinics.
This is a fast-paced role that's perfect for someone who enjoys helping people, loves staying organized, and thrives in a collaborative team environment.
No two days are exactly the same - and that's one of the best parts.
Why You'll Love Working Here
- Comprehensive onboarding and hands-on training
- A supportive leadership team invested in your success
- Opportunities for growth and advancement within the organization
- A collaborative, positive team culture
- Modern multidisciplinary clinics
- Regular team events and celebrations
- Meaningful work where you make a difference in people's healthcare journey every day
What You'll Be Doing
- Welcome patients with warmth, professionalism, and empathy
- Create an exceptional first impression for every patient
- Manage a busy front desk and support smooth clinic flow
- Answer phones, emails, and in-person inquiries
- Schedule and manage appointments for multiple healthcare providers
- Process direct billing and health insurance claims
- Maintain accurate patient records using Jane App
- Support practitioners and collaborate with the leadership team
- Keep clinic spaces organized, clean, and welcoming
- Help solve problems and create positive patient experiences every day
What We're Looking For
We're less focused on finding someone with years of experience and more focused on finding the right person.
You'll thrive in this role if you:
- Love helping people
- Stay calm and organized in busy environments
- Have excellent communication skills
- Enjoy multitasking and problem-solving
- Take initiative and ownership
- Have strong attention to detail
- Embrace feedback and continuous learning
- Value teamwork and collaboration
- Bring a positive, solutions-focused attitude each day
Experience with Jane App is an asset, but absolutely not required -we're happy to train the right person.
You'll Love This Role If You...
- Enjoy making someone's day a little better
- Like structure but also enjoy variety
- Thrive in a busy, people-focused environment
- Take pride in staying organized
- Love working as part of a supportive team
- Want a career where you can continue to grow
This Role May Not Be the Right Fit If You...
- Prefer working independently with minimal interaction
- Feel overwhelmed in fast-paced environments
- Struggle with multitasking or adapting to change
- Prefer highly repetitive work with little variety
- Are looking for a role with limited responsibility
Compensation & Schedule
Compensation: $21–24/hour (based on experience)
Schedule: Full-Time (35–40 hours/week)
This role requires flexibility to work a variety of shifts, including:
- 7:30 AM – 2:30 PM
- 9:30 AM – 5:30 PM
- 2:00 PM – 9:00 PM
- Occasional weekends
Growth Opportunities
We love promoting from within.
Many members of our leadership team began their careers in patient-facing administrative roles before growing into leadership and operations positions. If you're someone who enjoys learning, taking initiative, and building a long-term career, we'll support your growth every step of the way.
How to Apply
Please submit:
- Your resume
- A short cover letter (and tell us how to make your favourite sandwich-we promise we read them!)
Only applicants who submit a complete application will be considered.
We thank all applicants for their interest. Only those selected for an interview will be contacted.
We can't wait to meet you!
Job Type: Part-time
Pay: $21.00-$24.00 per hour
Benefits:
- Company events
- Extended health care
- On-site parking
Education:
- Secondary School (preferred)
Experience:
- customer: 1 year (preferred)
Work Location: In person
